Adding a guest is buggy
Adding a guest is buggy. Phone number blanks out when saving. Start and end date calendars are blank also.
Fix The Login Issue
The app constantly logs you out and requires you to verify to login everyday. Fix this issue as it used to be once I logged in it would stay logged in. This is a terrible user experience.
Don’t recommend
Nice idea. Poor execution. Our HOA pays for this new security tool. The homeowner experience is easy enough. The disconnect happens because the guards see another version.
For example, you can allow someone or a vendor on a particular day. Great. However, apparently once you allow that person or vendor once, they appear as always allowed so people show up when you haven’t authorized it in the app. So the solution is ban someone? Try this and it works the first time, but then when you un-ban them they are stuck on the guards version as permanently banned. Maybe it works directly and the guard is giving me BS, either way, I just call up to the shack and tell them each day. Annoying either way.
For example, you can allow someone or a vendor on a particular day. Great. However, apparently once you allow that person or vendor once, they appear as always allowed so people show up when you haven’t authorized it in the app. So the solution is ban someone? Try this and it works the first time, but then when you un-ban them they are stuck on the guards version as permanently banned. Maybe it works directly and the guard is giving me BS, either way, I just call up to the shack and tell them each day. Annoying either way.
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Pros and Cons
I like that this app makes it more accessible to enter my development when I don’t have access to the sticker for my car window (after purchasing a new car) but it does have its issues. There have been several times that I have had to log out and log back in again or refresh the app by closing it out and reopening it in order to get it to work. One time I couldn’t even login at all and had to call the HOA president after my husband and kids couldn’t get it to open on their phones either. That isn’t a good feeling when you are locked out of the development that you own a house in. My guests frequently get confused when using the app too.
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Worst app on my phone.
This app is a pain. You can’t copy and paste a phone number from your contacts because it has a require a specific format that is different from what the phone defaults to. It doesn’t allow you to enter a company name with a an ampersand. The vendor list is slow. The date fields are clunky.
Easy
Great
Auto Logging out daily
You made a change 2 months ago that affected logins. It constantly logs you out of the app without explanation or setting options. Fix it and fix it fast. It’s destroying the user experience.
Double1st name
Many people have a double first name and should be allowed to have a space between the names and still be accept accepted
Need to add a easy way to add a second user
Can’t add myself as the homeowner because my wife has an account no easy add.
Store temporary guests info
App is great. A huge flaw that I find is that the app doesn’t store your temporary guests’ information. If would save the user so much time if stored name and number.
Slow App
Slow App
Frustrating
Repeatedly have to enter and re-enter info for each guest before it issues a code. No address book to quickly add guests.
Easy to work with
Easy to work with
Constantly logs me out
Like the app for our neighborhood gate access but it constantly logs me out and requires new login to access
Great Security
The dedication, professionalism, commitment evident in our Security under the direction of John is perfectly exemplary…each guard is capable of handling any and all situations…
Mary Kalabiha
Sandie Moteles
Mary Kalabiha
Sandie Moteles
OKAY App
A few things that are cumbersome from a user standpoint. Example- vendor or guest names can only have usual letters and no spaces.
Convenient
I like that I can add guests on a permanent basis, like my children and friends, and also temporary such as contractors etc. I like that I don’t have to call the guard shack every time.
Couples
App works great! I would like to be able to enter a couples name as one entry like Joe & Mary Smith. The date range entries are confusing. Would also be good to have an indicator on the guest list designating which are permanent entries.
Ron
Perfect system for allowing friends and vendors to be added plus historical data
Great app
Love this app. Makes life easier
