Horrendous
I participated in the beta program for this app. The app has hardly changed since then, with next to zero functionality. Transfers are down a majority of the time, making this effectively useless as a bank account.
I plan on closing my account, but I have one penny deposited currently. In order to close your account you must have a zero balance, or pay $15 to mail a check of your balance. So I’ve opened the app periodically in order to attempt a transfer, and the one time transfers aren’t down, I get a warning that I’ve passed my limit. One penny, I can’t transfer. My most recent transaction is from five months ago.
This app should’ve never left the beta period, it has a lot of work to become competent. I would advise against trusting your money to this service. And developers—I don’t need an obligatory response to contact support, I already have to contact you to get this account closed.
I plan on closing my account, but I have one penny deposited currently. In order to close your account you must have a zero balance, or pay $15 to mail a check of your balance. So I’ve opened the app periodically in order to attempt a transfer, and the one time transfers aren’t down, I get a warning that I’ve passed my limit. One penny, I can’t transfer. My most recent transaction is from five months ago.
This app should’ve never left the beta period, it has a lot of work to become competent. I would advise against trusting your money to this service. And developers—I don’t need an obligatory response to contact support, I already have to contact you to get this account closed.
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Terrible
My wife and I have made many sacrifices to incorporate this in our lives…we were part of the very first beta release and it was improving rapidly from humble beginnings… then all of the sudden everything stoped improving and it is left at a unacceptable position for a bank in 2023. When I called they offered no info and a very dim hope for the future. I guess no one told us this was part of the “live like no one else”. Now we have dozens of apps and utilities switched over to this card… very frustrating
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Disappointed
I was really excited to see this come out. However, it is basically useless in its current state. The only functions that work are direct deposits and spending from the card. Transferring money just doesn’t work. Cannot add new accounts on the app. Cannot remove or edit existing accounts on the app. This needs some major fixing before it can replace my normal bank debit card.
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Second review
At first I thought this would be awesome. I follow Ramsey products and have not had any issues. So gave this a try. Deposit from another bank account was awesome feature but they had an issue and went to fix it. Happened after a month in. I had followed up several times and was told they were working on it. They did fix the withdrawal function but the deposit to the account from another bank does not and will not work. They do not have a fix. I have several big name bank accounts and never have had this issue. I know this is a new program but this is an issue that should have been resolved way before the new year. I’m disappointed and hope to see this get fixed in the future. At the moment I’m not sure how to deposit in this without direct deposit and seeing how they have issues with bank to bank transfers not sure if I will hold much past spring. I will give them time to fix but not holding my breath. Doesn’t seem like a good Ramsey product and I don’t see them advertise it any more.
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Response from developer
Hey there! We would love to help troubleshoot this for you! Please reach out to us at gazelle.help@ramseysolutions.com and we will get everything squared away 🙂 -Josh with the Gazelle Team
Not flexible!
They just got rid of the transfer option and you can no longer transfer money into our out of your debit account to/from an external bank! Doesn’t make sense! I am so disappointed because I really wanted to use this.
I can’t do anything with this app and account
I can’t login to my account via a browser on my PC.
On my iPhone I can’t do anything to move money into the account.
I have $20 dollars and that’s it. I guess I could transfer it out but then my account is useless.
On my iPhone I can’t do anything to move money into the account.
I have $20 dollars and that’s it. I guess I could transfer it out but then my account is useless.
Need joint banking
Please hurry with the joint banking! Another feature that needs to change is transfers! I can only transfer from gazelle to my linked account, but not from the linked account to Gazelle. Also, when using plaid to connect in my other banks account, Pathward N.A. Is nowhere to be found. Lots of changes are needed for this to be fully functional.
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Released too early
I’m in BS4, 5, and 6. I was so excited to get this gazelle card. But it was release WAAAAY too early. I can’t even have a joint card for my wife. And I also can’t use it for Apple Pay so that’s extremely inconvenient. These need to be addressed and the app hasn’t been updated in over a month.
Sad!!! Disappointed!!
Sad to say that this app/card has been a total failure from my viewpoint! I really believe Ramsey solutions should’ve solved the issues and problems before rolling it out and getting our hopes up! I cannot use it at all as I’m not able to transfer money in unless I use a direct deposit, which I will not… Haven’t been able to use this app for weeks and going to delete it from my phone unfortunately! Please… If you guys can figure this out to make it like a normal bank account, I’ll gladly rejoin!
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FROZEN MONEY
My money has been stuck in my account for months and customer service hasn’t fixed the issue. I deposited money in good faith and my ability to withdraw it is frozen despite a healthy balance and no other issues. This is either a major glitch or a scam that has my money. I believe it’s a glitch but my god- it’s a bank!!! Give me my money. You can’t call customer service, only has a voicemail and they’ll call you if they like. Omg.
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Needs Major Improvement
I was excited to use this as a blow money fund for everyday expenses. However, around November 2022 they stopped you from being able to transfer money from your checking into the gazelle card. This made the card unusable for my needs. To this day, still no ability to transfer money from checking to this card. They added withdrawals in order to transfer money from the card to another account, so I just moved all my money back.
I won’t use this until they enable transfers again. Good concept, poor execution. I feel this is still in beta testing and needs a lot of work.
Note: you can set up direct deposit to this card, but this is not what I wanted it for.
I won’t use this until they enable transfers again. Good concept, poor execution. I feel this is still in beta testing and needs a lot of work.
Note: you can set up direct deposit to this card, but this is not what I wanted it for.
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Response from developer
Hey DJAneka, We are sorry for the experience thus far! You are correct, Gazelle has paused transfers in but can still transfer out. Users can still use other methods of deposits in the meantime like ACH transfers from external institutions and add cash. For any active updates or questions please reach out to gazelle.help@ramseysolutions.com. We would be happy to help!
Can’t transfer funds
So, I have had this app for awhile now. A couple of months at least. At one point transfers were disabled, and then about a month ago they enabled the ability to move money out of your gazelle app.
Why the such low rating is that there appears to be no convenient way to upload funds to the gazelle account. Why isn’t this feature in place? I cannot find updates to it on the Ramsey site, or anywhere on social medias based around Ramsey products.
My rating would go up at least 1-2 stars if the transfer abilities were enabled. Then I might actually be able to use the product 😊
Thanks for your time!
Why the such low rating is that there appears to be no convenient way to upload funds to the gazelle account. Why isn’t this feature in place? I cannot find updates to it on the Ramsey site, or anywhere on social medias based around Ramsey products.
My rating would go up at least 1-2 stars if the transfer abilities were enabled. Then I might actually be able to use the product 😊
Thanks for your time!
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Lacking features
I’m sure this app will be great in the future but it lacks too many features to use it full time.
Don’t waste your time…
I think Ramsey products are great! However, I do not recommend this at all. Maybe it’s an account that works best with other Ramsey products, but not alone. After linking a bank account I was unable to move funds from the linked account to the Gazelle account. My only option was to move from the Gazelle account to the linked account which isn’t what I needed. After my direct deposit went through, I ended up moving all the money in my Gazelle account to another account, but had to do it in increments of $500 each because it kept declining anything more than that. And the only way I was even able to move money was by using the debit card to link, because if I tried to link it as a bank account using the routing number and account number, it could be found.
I will be closing this account. I consider this a huge flop and it will take a lot of changes to be successful. I can do so much more with a cash app debit card.
I will be closing this account. I consider this a huge flop and it will take a lot of changes to be successful. I can do so much more with a cash app debit card.
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Response from developer
Hey stevie_jan, Thank you for the feedback! We are sorry for this experience. If we can help answer any questions or help in any way please reach out to our support team at gazelle.help@ramseysolutions.com. Thank you. -The Gazelle Team
Do not put your money into gazelle
Not only did we never receive our card, transfers have been paused for over a week.
The irony is we keep our Efund in Gazelle and can’t replace a broken applicable because we have no way to access our money.
If this isn’t a scam it is a debacle. Do not trust this app with your money
The irony is we keep our Efund in Gazelle and can’t replace a broken applicable because we have no way to access our money.
If this isn’t a scam it is a debacle. Do not trust this app with your money
Still can’t use transfer feature
My husband and I were so excited to get our Gazelle cards so we could use them instead of our bank card or credit for Christmas!
As soon as they got here I loaded 20 to each card to make sure they were both set up before my husbands bonus came. Three days later I was unable to load any more money to the card.
I reached out to customer service and was told they had no eta as to when transfer would be back up. Now 3 weeks have gone by and I once again reached out and have not received a response. If I go to an atm to load money it is going to charge me a fee. I tried to set up an auto draft from my bank but it won’t let me because this isn’t a checking or savings acct!
We love the Ramsey plan and are really hopeful that they will fix this problem soon!
As soon as they got here I loaded 20 to each card to make sure they were both set up before my husbands bonus came. Three days later I was unable to load any more money to the card.
I reached out to customer service and was told they had no eta as to when transfer would be back up. Now 3 weeks have gone by and I once again reached out and have not received a response. If I go to an atm to load money it is going to charge me a fee. I tried to set up an auto draft from my bank but it won’t let me because this isn’t a checking or savings acct!
We love the Ramsey plan and are really hopeful that they will fix this problem soon!
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Response from developer
Hey MChan922, Thank you for the feedback! I think our support team may be able to help when it comes to sending money starting in your external account to Gazelle. Please reach out to gazelle.help@ramseysolutions.com and mention this ticket. We would be happy to help. -The Gazelle Team
Transfers Disabled
Gazelle is not ready for us. Transfers have been slower than advertised. A transfer on a Thursday has taken until Wednesday to appear. Since we are talking business days, it does not appear to meet the advertised 2-3 days.
Biggest problem is the “fix” for transfers. Sent a help request more than two weeks ago and it is still not fixed. Inability to transfer funds into Gazelle limits ability to use. Support emailed me and said they would close the loop with me. This never happened. Too much energy is expended for too little benefit.
Biggest problem is the “fix” for transfers. Sent a help request more than two weeks ago and it is still not fixed. Inability to transfer funds into Gazelle limits ability to use. Support emailed me and said they would close the loop with me. This never happened. Too much energy is expended for too little benefit.
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Several issues
I was really excited about this card but so far I’ve found out my wife and I both ordered a card but cannot link our bank to both cards. As of right now I could only link one account to this card. I was able to do a transfer and make one purchase and then it all went down hill.
Now it’s showing the incorrect balance on the card and not allowing transfers which basically makes this thing useless. I get this is new but you guys pushed this thing out far too early and have my money basically in limbo right now.
I’d avoid signing up for this for awhile.
Now it’s showing the incorrect balance on the card and not allowing transfers which basically makes this thing useless. I get this is new but you guys pushed this thing out far too early and have my money basically in limbo right now.
I’d avoid signing up for this for awhile.
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Response from developer
Hey there, We are sorry you are bumping into these issues. Our team can help find out what is going on when it comes to your incorrect balance showing and any other questions you may have. Please reach out to us at gazelle.help@ramseysolutions.com. Thanks. -The Gazelle Team
Stay Away
Man I wanted this to work out so much. I enrolled in direct deposit and got one of my checks deposited. There are unfortunately limits placed on all sorts of transaction and transfers so don't expect to move money around in this account. I also couldn't transfer money to any account to pay rent because transfers were all halted. Rewards are not existent, not only that but the reward structure is not laid out anywhere. You can't use the debit card with apple pay so you are forced to use the physical card. This would not be a problem if the card was actually a good quality card, however it feels like you are holding a business card, flimsy, thin and feels like it's going to break on you. Not worth your time.
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Response from developer
Hey alecpooh, Thank you for the feedback on Gazelle. All feedback is helpful for our team. I do want you to know we have updated the app to allow transfer out but still have a pause on transfers in for the time being. If you are having any technical trouble with your rewards or card please do not hesitate to reach out to us at gazelle.help@ramseysolutions.com. We are always happy to help answer questions and be of assistance. -The Gazelle Team
Transfer To Account
Please find another way to transfer funds to the gazelle account, I don’t want another app to have my bank login information. A simple transfer with routing number should suffice. Please update and I will use the account, until then it’s useless to me.
