Unable to log in
Received an email alert to check my account. Opened the app and it repeatedly stated it was unable to log in due to an error. Went online and successfully logged in with a browser. What’s the point of having the app?
Will not load
I just downloaded the app and logged it and that is about as far as I can get. The app will not load and open up. I shut my iPad down and restarted. Nothing will work.
Messed up my phone
Their vpn somehow wrecked my phone’s functionality because it wouldn’t turn off when not in use. I went through all the customer service troubleshooting only to be told @ the end that the only way to shut it off is via chat bot. All set.
App is worthless
I hope the service is better than the interface. The app will send push notifications to view a message but the message never loads and there will be nothing new in alerts. There is nothing in the app worth looking at. The dashboard has no information. With a better interface this would give much more value.
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Horrible
I think a lot of people believe that just because Dave endorses their company that everything they offer is good and trustworthy. I would like to differ. This has been a nightmare ever since I got married and started using the “family elite” plan. If you use the app while enrolled in this plan, your spouses account will show up as “individual” and the “share your subscription” never actually works. They treat you like you’re not married. Child protection is also never available. I never had much luck with their VPN (it made most applications never work), and my wife never had access to all of the extra benefits in her account like I did. I called on a weekend to cancel our subscription, and the guy on the other end never canceled it for me even though he said he did. Also, Zander tried charging my debit card after our plan had already been canceled. They alert you about compromised personal information, but they never tell you if it’s a serious problem or not. They’re not really proactive and you really get what you pay for with other identity protection companies.
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