Camera is useless and not as advertised
I received the camera finally found the power button which was hidden behind the camera itself and when it comes on, it’s speak Spanish I do not speak Spanish. I scan the QR code. And it will not connect says make sure the device is turned on turned on because it speaking Spanish then it says my network is abnormal so I know it’s not that because I have I dropped it and I’ve turned the fiber-optic off. Just use cellular data still doesn’t
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Very disappointed with gazing customer service
I am extremely disappointed with Gazing’s customer service and the lack of willingness to actually help resolve my issue.
I purchased six Gazing cameras and contacted customer support because I wanted to have all six cameras connected to my existing cloud storage plan. Instead of looking for a reasonable solution or providing meaningful assistance, I was simply told that each camera requires its own separate cloud storage subscription.
My concern is not about being charged twice for the same plan. I understand the difference. My issue is that I have six cameras from the same company and expected there to be a practical way to manage them under one account or plan. Unfortunately, customer support has repeatedly focused on explaining the policy rather than trying to help find a solution.
I provided the serial numbers for all six cameras and proof of payment, and I specifically asked Gazing to review my account and see if all six cameras could be linked to my existing plan. After all of that, I still did not receive a satisfactory solution.
The most frustrating part is the lack of flexibility and customer support. When a customer invests in multiple products from the same company, you would expect the company to value that customer and make an effort to find a reasonable solution.
I am very disappointed with both the product support experience and the way this situation has been handled. Gazing should seriously reconsider how it manages customers who own multiple cameras and provide better options for cloud storage.
Six cameras, six separate subscriptions, and very little effort from customer service to find a better solution. That is not the level of customer support I expected.
I purchased six Gazing cameras and contacted customer support because I wanted to have all six cameras connected to my existing cloud storage plan. Instead of looking for a reasonable solution or providing meaningful assistance, I was simply told that each camera requires its own separate cloud storage subscription.
My concern is not about being charged twice for the same plan. I understand the difference. My issue is that I have six cameras from the same company and expected there to be a practical way to manage them under one account or plan. Unfortunately, customer support has repeatedly focused on explaining the policy rather than trying to help find a solution.
I provided the serial numbers for all six cameras and proof of payment, and I specifically asked Gazing to review my account and see if all six cameras could be linked to my existing plan. After all of that, I still did not receive a satisfactory solution.
The most frustrating part is the lack of flexibility and customer support. When a customer invests in multiple products from the same company, you would expect the company to value that customer and make an effort to find a reasonable solution.
I am very disappointed with both the product support experience and the way this situation has been handled. Gazing should seriously reconsider how it manages customers who own multiple cameras and provide better options for cloud storage.
Six cameras, six separate subscriptions, and very little effort from customer service to find a better solution. That is not the level of customer support I expected.
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4 G Camera
Very disappointed with this camera. It will not connect to the network no matter what I try. I followed the setup instructions and tried multiple times, but nothing worked. Without a network connection, the camera is basically useless. The setup process has been frustrating and a waste of time. I would not recommend this camera.
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Independent of WiFi
Couldn’t believe it’s true that it uses 4G and completely independent of WiFi. The main concern is since I did not subscribe its monthly service and wonder if the live stream will still be available after trial period..
Trail Cam
My first camera! Slight delay but pretty cool to be able to look into another part of the world.
