Terrible customer service
I have been trying to get help with this solar trail camera, but customer support has been extremely frustrating. Every time I contact them, they tell me to restart the device. I have already done that, and it did not fix the issue. When I try to explain this, they immediately disconnect the chat. I have to start a new chat and explain everything again, only to receive the same response. Restarting is basic troubleshooting, but support should offer additional solutions when it does not work. They should also remain in the chat longer than it takes to hit enter to ensure the issue is actually resolved. Instead, they repeatedly give the same advice and disconnect before helping. This has been a very disappointing experience.
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Good resolution, horrible app!
I have 4 of these cameras and I use them for hunting. Because of that I change the cameras location quite a bit. When you first connect to the camera you have an option to highlight motion detection areas, like most cameras. Unfortunately if you move the camera you cannot change the detection areas. So if you blocked out where a limb was moving before, you may be blocking out the line of sight that the animal you’re hunting is walking down. I’ve reached out to support and they tell me that there is no fix. I pay 20$ a month = 80$ and I cannot change the detection settings rendering these cameras useless. Good resolution, horrible app and support.
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Everything as a whole
This app sucks, camera won’t even connect and I literally gave it a day to do so. I feel duped 😠
It talks
Don’t buy it has a loud women’s voice when connecting to 4g
SCAM
Do Not Use
Love the camera
It’s the best thing ever
Trail cam
Video clips need to be longer, at least 20 seconds
Cameras
All the cameras need to be upgraded. I’m talking to myself.
Cellular trail camera
I was expecting to be able to get on the app and see live feed and unable to do so. All I can do on the app is go and see what has been already recorded or what the app has recorded. It seems pretty clear though other than
Muy malo
Es muy lenta no graba todos los movimientos. Es de lo peor.
To much
I have the gazing was to much 20 bucks a camera come on and i cancelled i can show you my cash app it has tried to bill me numerous tines hd my apple account screwed up tried customer service and they have done nothing wont even contact me back i can even uodate my apps because they trying to make me pay for something i cancelled apple getting ready to lose an customer also this is crazy
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Over priced
The subscription should allow both cameras to work but looks like it’s 170$ per camera per year. Don’t buy subscription
Mi cámara
Es de lo mejor
Awesome
This trail cam is the best. The solar power is top notch in the shade!
Zero stars DO NOT USE COMPLETE JOKE
Update: it’s been 6 days and nothing has been done and now one of my cameras won’t even connect. This company is a complete JOKE! I have sent several emails and every time it says it’s fixed and I can see the live view, it’s not. Every time I tell them it’s not they ask for the serial number. I have given it to them 4 times, which they should be able to see in previous emails. But apparently they can not. All I need is the live view. As they are going to be hooked to a tablet which will record what I need. I don’t need the subscription.
I bought 2 cameras that use This app. I was told I could watch the live view but I can not unless I subscribe. I don’t want to subscribe to anything like this. It was supposed to run off of 4G but no where did it say it was only there 4G service it would work on. I do not recommend this app or the products that use it.
I bought 2 cameras that use This app. I was told I could watch the live view but I can not unless I subscribe. I don’t want to subscribe to anything like this. It was supposed to run off of 4G but no where did it say it was only there 4G service it would work on. I do not recommend this app or the products that use it.
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Do not buy!
I bought this trail camera from Amazon. At first it worked fine, but required a monthly $20 subscription to record and store videos. I got this for my pigeon so I can track her hatchlings. Since there aren’t any babies anymore, I canceled the subscription. It was still letting me view live feeds until recently. Now if I want to view the feed, I need to subscribe. There’s no way around it. Also, the seller has removed the listing from Amazon.
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Buyer Beware: Expensive Subscription Required!
This is worthless to me. I didn’t know it requires an expensive subscription. I will not be using these cameras. Not one dime more will they get from me.
100% more expensive than 99% of other 4g
Absolutely overpriced and garbage
It works
Does the job
Return any camera that uses this app!!!
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If you bought a camera that uses this or the seeing app, I strongly recommend that you return the camera!
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I was sent to this app because my original phone stopped working. I was sent a new camera which I have never been able to use because it wants me to pay for another subscription in addition to the one I originally purchased. Support is a chat bot. I asked for a number to talk to someone and was told the the only support is chat.
The bot has asked me to reset over 8 times in 2 months.
It list customer service hours but I only get a response overnight.
If you bought a camera that uses this or the seeing app, I strongly recommend that you return the camera!
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I was sent to this app because my original phone stopped working. I was sent a new camera which I have never been able to use because it wants me to pay for another subscription in addition to the one I originally purchased. Support is a chat bot. I asked for a number to talk to someone and was told the the only support is chat.
The bot has asked me to reset over 8 times in 2 months.
It list customer service hours but I only get a response overnight.
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