Camera is useless and not as advertised
I received the camera finally found the power button which was hidden behind the camera itself and when it comes on, it’s speak Spanish I do not speak Spanish. I scan the QR code. And it will not connect says make sure the device is turned on turned on because it speaking Spanish then it says my network is abnormal so I know it’s not that because I have I dropped it and I’ve turned the fiber-optic off. Just use cellular data still doesn’t
Show more
Very disappointed with gazing customer service
I am extremely disappointed with Gazing’s customer service and the lack of willingness to actually help resolve my issue.
I purchased six Gazing cameras and contacted customer support because I wanted to have all six cameras connected to my existing cloud storage plan. Instead of looking for a reasonable solution or providing meaningful assistance, I was simply told that each camera requires its own separate cloud storage subscription.
My concern is not about being charged twice for the same plan. I understand the difference. My issue is that I have six cameras from the same company and expected there to be a practical way to manage them under one account or plan. Unfortunately, customer support has repeatedly focused on explaining the policy rather than trying to help find a solution.
I provided the serial numbers for all six cameras and proof of payment, and I specifically asked Gazing to review my account and see if all six cameras could be linked to my existing plan. After all of that, I still did not receive a satisfactory solution.
The most frustrating part is the lack of flexibility and customer support. When a customer invests in multiple products from the same company, you would expect the company to value that customer and make an effort to find a reasonable solution.
I am very disappointed with both the product support experience and the way this situation has been handled. Gazing should seriously reconsider how it manages customers who own multiple cameras and provide better options for cloud storage.
Six cameras, six separate subscriptions, and very little effort from customer service to find a better solution. That is not the level of customer support I expected.
I purchased six Gazing cameras and contacted customer support because I wanted to have all six cameras connected to my existing cloud storage plan. Instead of looking for a reasonable solution or providing meaningful assistance, I was simply told that each camera requires its own separate cloud storage subscription.
My concern is not about being charged twice for the same plan. I understand the difference. My issue is that I have six cameras from the same company and expected there to be a practical way to manage them under one account or plan. Unfortunately, customer support has repeatedly focused on explaining the policy rather than trying to help find a solution.
I provided the serial numbers for all six cameras and proof of payment, and I specifically asked Gazing to review my account and see if all six cameras could be linked to my existing plan. After all of that, I still did not receive a satisfactory solution.
The most frustrating part is the lack of flexibility and customer support. When a customer invests in multiple products from the same company, you would expect the company to value that customer and make an effort to find a reasonable solution.
I am very disappointed with both the product support experience and the way this situation has been handled. Gazing should seriously reconsider how it manages customers who own multiple cameras and provide better options for cloud storage.
Six cameras, six separate subscriptions, and very little effort from customer service to find a better solution. That is not the level of customer support I expected.
Show more
4 G Camera
Very disappointed with this camera. It will not connect to the network no matter what I try. I followed the setup instructions and tried multiple times, but nothing worked. Without a network connection, the camera is basically useless. The setup process has been frustrating and a waste of time. I would not recommend this camera.
Show more
Independent of WiFi
Couldn’t believe it’s true that it uses 4G and completely independent of WiFi. The main concern is since I did not subscribe its monthly service and wonder if the live stream will still be available after trial period..
Trail Cam
My first camera! Slight delay but pretty cool to be able to look into another part of the world.
Why subscription only?
It doesn’t work without a subscription that is messed up
Doesn’t connect
Customer service was useless and I bought two of these.
Fraudulant Scam!
Does not work without purchase of a subscription package, and it is fraudulant. I paid $60 for 3 months of security service and never received any services that were suppose to be provided. No notifications nothing. They took the monthly subscription fee of $20 each month for 3 months and did not do services they say they provide. My security camera was not even acknowledging anything, motion sensor was turned on but did not let me know and no pics to review. As an outcome of not following thru with obligation my quad was stolen and I have evidence or proof because security camera did not pick up motion sensor when it should have because I paid for monthly security subscription! I am extremely upset and would not recommend this for anyone, waste of money and fraudulent scam!
Show more
Dog but
I didn’t like it so I canceled my subscription and it keeps trying to charge my card
Shotty cameras
The cameras sometimes work and sometimes do not. You have to pay a subscription charge for each camera, not worth it.
Frustrated
Seems like I have to go in everyday and turn on motion detection. Kinda sucks.
View
Not very wide of a shot or very clear also 10 second clips only lots of missing videos terrible service. Takes day for response from customer service text with no resolution to the problem or refund.
Basura
No sirve. Es muy lento y no tiene señal
Unreliable
Gives a thousand false alarms, and never when there’s really a person.
It disconnects from the network very often and the battery doesn’t last
It disconnects from the network very often and the battery doesn’t last
It’s a scam
Stole 186.36$ form me
monthly costs
monthly costs
extremely expensive
should be no more then $7.99 maximum
extremely expensive
should be no more then $7.99 maximum
Garage cameras
The camera never worked properly and kept going off line 🤬
Bs
Sucks that you can’t see it without paying would not have bought the cam now I have something to show it JUNK
Financially
Force you to pick a plan which I did not want and then I picked monthly and they charged me for both monthly and annual and did not respond to my emails
Retention
We were checking our gazing app at 1:00 AM today and looked like something was caught on camera from 11:30 pm. We viewed but didn’t save the 11:30 event then tried to view the video again about 2:00 AM but the video was not found. It looks like if you don’t save it erases after 1 day. It would be better if it stored at least 24 hours for retrieval after viewing.
The videos are great-but 10 secs isn’t very long. We thought as long as there was movement it would keep recording until movement stopped
The videos are great-but 10 secs isn’t very long. We thought as long as there was movement it would keep recording until movement stopped
Show more
