Used to be great as Raise, but GCX is a broken platform with zero support
I used to use this platform back when it was Raise, I was customer for what last 5 years, and it was fantastic. Back then, gift cards were free to buy, but after transitioning to GCX, they introduced a platform fee. Honestly, I wouldn't mind paying a fee if the service justified it, but it’s completely a waste of money because they can't even maintain a working platform.
When you run into an issue and try to reach customer care, you are trapped in an endless loop with a completely brainless AI chat. It has limited information, asks the exact same questions over and over, and can't even help with basic account issues or direct you to a human. Long story short: it has been two months, and I still haven't been able to get any help from actual customer service.
The platform fee is 100% not worth it, and support simply does not exist here. Save your money and your sanity—I’m done with GCX and actively looking for a better alternativ
When you run into an issue and try to reach customer care, you are trapped in an endless loop with a completely brainless AI chat. It has limited information, asks the exact same questions over and over, and can't even help with basic account issues or direct you to a human. Long story short: it has been two months, and I still haven't been able to get any help from actual customer service.
The platform fee is 100% not worth it, and support simply does not exist here. Save your money and your sanity—I’m done with GCX and actively looking for a better alternativ
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No support
I have purchased several cards from this company over the past year. Recently, I signed into purchase another card and found that my wallet was empty of the cards I’ve been purchasing.. The only thing that was there was cards that I purchased in 2017 and deleted them several years ago because they were empty.. I tried to contact support through their AI Genni and it sucks! The AI turned in a ticket for me on 17 August 2026 and stated that I would receive some kind of contact within 24 business hours. Today is 23 August 2026 and I’ve had no response. The AI keeps telling me to talk to chat and I’m chatting with AI in their chat box.. I believe this website is now a scam run stay away. I probably had about $200 worth of cards in my wallet..
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Dishonest app - beware
They advertise one percent off, but when you go to pay the price increases and you’re not actually getting the price they showed originally. I’ve used it since it was raise and have saved over $1,200 through all my purchases. I’ll never spend another penny here. Nobody likes to be lied to. They could easily show the actual discount and people would be just as excited to save 17% vs 21% or whatever. I just made an account and switched to a competitor that allows people to sell a card for cash. They show the price you pay.
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GCX Might be going Under
This app back in the raise days was ontop of their game. The deals were amazing, the app was truly flawless, the fees were not outrageous it was a perfect system. Somewhere in the past two years they started getting piggish with fees, usually a sign a company is starting to go under. The deals then stopped being as good, not from competition and more buys but more from lack of availability of cards a sign less people wanna sell through them. Now in the beginning part of this year their app has became buggy and borderline broken depending on phone an IOS, this NEVER was an issue before. When you go through support back in the day you’d get people actually responding now you get ai responses and no change another sign of cutting corners. It’s a shame to see a once great app go under now with the claims of gift cards not being useable and the confirming of others having issues getting in touch with support I believe we might see the end of an era raise/gcx. It’s a shame what new greedy owners can do to a once successful app. All it takes now is someone making a similar design an they might take off and grab a lot of the business GCX had
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Something changed
I’m not sure what’s going on, but I’ve been using the app for a while and over the last month. Something has changed with the login to make it lose login every time I open the app. Now when I dread to login with my email address, it just immediately says session has ended so I have to login with the Apple ID and then everything just lags. Searching will lock up the app scrolling will lock up the app. This is all on an iPhone 16 Pro Max with the latest version of iOS.
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