Best cashback App
Doesn’t track any of my visits
Response from developer
Hi there, Thank you for taking the time to share your experience. We're sorry to hear that some of your purchases haven't tracked as expected and that your support experience left you feeling frustrated. Cash Back tracking relies on information being shared back to us by the store after a purchase is completed. While most transactions track automatically, there are occasions when purchases may not be reported correctly due to factors such as browser settings, ad blockers, coupon usage, changes made during checkout or issues on the retailer's side. We also understand your concern regarding the support ticket process. Missing Cash Back requests should never be ignored, and we'd like the opportunity to investigate what happened with your submissions. If you can contact us at uscustomercare@topcashback.com with the email address associated with your account and details of the missing purchases, we'll review the situation and work to resolve it. We appreciate your feedback, as it helps us improve both our tracking experience and customer support. Our goal is always to ensure members receive any eligible Cash Back they've earned. Best, Erica
