At least customer service is helpful
Customer service is excellent at replying to issues and did ultimately fix things. I had to go back and forth for a few days providing proof that my purchase was not listed in the exclusions just to get my 3%. As well as providing proof that I should get the 3% and not the lower 1% reward it had changed to since the purchase. I don’t want to go through that anymore and deleted after 5 years using Rakuten.
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Great!!
I love this App!!!
Bonuses disappear — account blocked
Cash Back and bonuses initially appeared in my account and then disappeared. I contacted customer support trying to resolve the issue, and in the end my account was blocked. I received neither my Cash Back nor my bonuses. Very disappointing experience. Draw your own conclusions.
Good way to earn points
Like being able to get done extra points with my purchases. I just wish they had more places in the database and higher rewards besides the Black Friday sales. Would also like the payouts to be quicker and fewer “exclusions”
Not Impressed
If anyone has dealt w/CapitalOne Shopping they know this is the same dog with different flees. Rakuten offers a $50 referral bonus and then once you make a purchase using the app and associated offer, they mark the purchase “ineligible”. This is classic “Bait & Switch”. Used the app a few times and will be deleting. Not worth the hassle.
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