This product is horrible
This has been the most difficult app I have ever used. I could not activate it to use it, i could not find any password to open the app to get a fingerprint entered. I am using the key function until I buy an old school door knob. I would like to return the worst product on the market and take the future back.
Show more
App doesn’t stay connected
The app is finicky and difficult to stay connected to Bluetooth. It randomly disconnects Bluetooth and currently cannot reconnect. The licking doorknob continues to engage auto lock despite me turning it off repeatedly so no one else can enter. Very frustrating! Wouldn’t purchase again.
app can not login
the lock is completely useless when the app can not login, I have tried so many times, whatever I do, I get request timeout response
Glitchy
I wanted to love this product, but often does not unlock, both by fingerprint and by app. Glitchy, frustrating. Keep your override key nearby… it will be needed. For future purchases, I think a wi-fi option is better. If you use this for STR, you’re screwed.
Very bad, it dont have LB203
Bad
App
The app stopped working. Can not add locks, spouse can not login to account, the website only shows Chinese characters when trying to login.
Garbage
Regularly doorknob does not connect to phone via Bluetooth and have to delete the doorknob connected and re-add it and redo fingerprints. Otherwise kids fingerprints will work. GARBAGE 🗑️🚮
Doesn’t work has bugs
I can’t register. It doesn’t allow any registering of accounts.
Broken App
I’ve had a smart lock and have been using this app without fail until a couple months ago. First it would only just take my finger print and now even though it’s got my finger print in the app, I can’t use the app or my finger print to get into my house. It works for my dad on his phone (finger print doesn’t work) and occasionally my mom, but not me. This is highly frustrating and there’s never been once where there was an update for either the app or the smart lock I purchased since this started happening.
Show more
No problems
Been using the K01 model for the last month and had no trouble at all. The app layout is a little outdated but I was able to find everything and complete the setup with no issues. Would recommend GeekSmart to anyone needing a similar lock.
App is junk
After purchasing the lock, I was anxious to get it working. After charging and installing the knob. Down loaded the app. Never could get the app to work. App is complete garbage. Customer service was useless. Good idea poor implementation.
Useless & Undependable
If I could give zero stars, I would! The app is useless. Bluetooth never connects. What’s worse, the fingerprints I had added are no longer recognized and will not unlock the door. And the kicker?!…A fingerprint of my child that I had NOT even added or authorized, unlocks the door and grants access! Horrible, horrible product. Looks pretty, but that’s it. Don’t waste your money!
Show more
Adds
Can you guys get rid of these 3 to 4 second adds? Do you even think about what if a person is trying to get away from someone and needs to get their door unlocked or locked quickly and now they have to wait through 3 to 4 seconds of adds when it already takes a second or 2 to sync up with the door lock. Like you’re just asking for someone to get hurt. Put your adds somewhere else
Show more
Can't Create Account
Can't get verification code to create an account, therefor can't add fingerprint. Door knob useless, will be returned.
APP ISSUE
Trying to set up my smart lock and the app doesn’t work. Keep saying “Request timed out” every time I try to create a new account or even retrieve my old account under the “Forgot Password” section. Could this be fixed?
App version totally defunct
Had an older one of their door knobs and had no troubles. Just installed a K11 and the App is useless.
If I click on Add Device it thinks for a long time and then displays an empty page - you can’t add any devices in this version of the App.
If I click on call support nothing happens.
If I try to submit feedback in the App nothing happens.
This version of the App has some serious flaws which render it useless for new users.
If I click on Add Device it thinks for a long time and then displays an empty page - you can’t add any devices in this version of the App.
If I click on call support nothing happens.
If I try to submit feedback in the App nothing happens.
This version of the App has some serious flaws which render it useless for new users.
Show more
Door Auto locks on it’s own
The door auto locks on it’s own. It’s a real pain for my family.
No Bluetooth connectivity
The fingerprints work well with keeping the kids out and always unlocks for my wife and I. BUT you will never be able to use the app to lock/unlock because the knob’s Bluetooth will never connect. So if you’re ever trying to grant remote access, move on to a different product. The app was only good for setting up fingerprints. That’s it. Also wish it came with a long charging cord (or any for that matter). I don’t have a nearby outlet so I have to take apart the knob to charge it? 😑
Show more
Some important features aren’t available
I am using the app to control a fingerprint doorknob. Neither the passage mode nor the security mode is available/works. The manual states that the modes can (only) be enabled/disabled on the app but there is no setting option available accept “lock volume”
I have tried to get support. Hopefully the developer or someone else can assist?
I have tried to get support. Hopefully the developer or someone else can assist?
Show more
Sign in
Not sure why? Evertime you login it’s asking for sign in. Whole point to using this app is more easy during the night, but it’s annoying in middle of the night if I have to speed up or down for my fan I have to manually type the password in the app.
