Not helpful
I paid extra for faster delivery. It’s been more than two weeks and I still haven’t received my full order. Hate them
Customer service has completely collapsed
I’ve used Gelato for a long time, and something has seriously changed. Their customer service is now almost entirely AI driven, and it’s been a nightmare to deal with.
It’s nearly impossible to reach a real person. The chat system is unhelpful, often closes conversations before anything is resolved, and just loops you through generic responses. When you try email or support tickets, you’re left waiting with no real answers.
On top of that, the “report a problem” process is clunky and unreliable. Uploads fail, issues don’t get properly reviewed, and there’s no accountability when something goes wrong with an order.
This directly impacts my business. When there are issues with quality or stock, I’m the one dealing with unhappy customers, while Gelato offers no real support behind the scenes.
They used to be dependable, but right now the lack of real customer service makes this platform very hard to trust.
It’s nearly impossible to reach a real person. The chat system is unhelpful, often closes conversations before anything is resolved, and just loops you through generic responses. When you try email or support tickets, you’re left waiting with no real answers.
On top of that, the “report a problem” process is clunky and unreliable. Uploads fail, issues don’t get properly reviewed, and there’s no accountability when something goes wrong with an order.
This directly impacts my business. When there are issues with quality or stock, I’m the one dealing with unhappy customers, while Gelato offers no real support behind the scenes.
They used to be dependable, but right now the lack of real customer service makes this platform very hard to trust.
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Don’t Bother - Not User Friendly
Imagine going through hours of editing a product just for the app or website to start crashing and your product isn’t even saved (Canva saves automatically). Don’t even bother contacting support, it’s just AI stil asking the same dumb questions and literally not even making things easier. Auto-save would literally solve MOST of your problems and probably boost your user engagement. All I know is, I’ve used gelato for an hour and probably never will again
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Cancelation
To cancel the subscription took research and it really should be simple. To do so took over 30 min.
Awful
Horrific waste of time. It is 100% not worth it.
Extremely Unreliable
Gelato used to be a reliable partner, but their software and service have declined significantly. Despite advertising 24/7 support, that level of availability isn’t there in practice. Inventory and stock tracking are frequently inaccurate, and when chat support isn’t available, email tickets often go unanswered. Overall, the platform no longer delivers the reliability or support it once did. Do yourself a favor and go with another print on demand partner.
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Horrible horrible
I changed my review from three star to one it only got worse and I support it's useless won't even transfer you to a live person customers are waiting for orders and they're in a loop one of them I placed it twice Just a horrible experience
Not a good pod service
Refunded my orders so many times im literally forced to use another thanks for wasting my businesses time
COMPLETELY unreliable
Avoid at all costs. Use printify or printful instead, literally anything else
10/10
Great platform, easy to use, brilliant
Very expensive.
Got aspirations of starting your own brand or product line? Well, good luck with that. It cost so much to print and ship and then pay tax on it that unless you’re charging extortionate rates for your product, there’s little to no space for any profit.
0
No. Have contacted and been ghosted time and time again. I hate this app. I hate this digital pyramid scheme
Too many bugs
Way too many bugs wasting my time. I keep restarting my designs due to glitches and drafts not saving. The website is often more useful than the app when it comes to selecting from the catalog as well.
Okay
Lots of the products I use are out of stock often
Cerraron mi cuenta y no me devolvieron el dinero
Pague un tote bag y nunca llegó, intente abrir mi cuenta y me tomó como comprador nuevo, se borró todo el récord de mis compras
Horrible chat support
They need to overhaul the Scoop AI chat support. It’s terrible and hard to reach a human.
Review
This app has been really slow and slowly stripping away what benefits I got when using it online, I am now about to pay for gelato plus I’m a effort to fix my problems, this app also is screwing with my shipping rates and is very hard to maneuver with this area of my business and I need to get free shipping for myself or have a way easier time putting the correct shipping costs that I’m going to be charged into tiny store for my costumers to pay me to pay gelato
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Thumbs up
they are simply reliable
Manager Mecánico automotriz
0909
Excellent!
A breeze to use.
