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Shopify Inbox

Shopify Inbox

Live chat for your business

13K ratings
576 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • June 26, 2018
  • September 16, 2026

Features

Developer

Shopify Inc.
✨Promote your app ✨
Shopify Inbox screenshot #1 for iPhone
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Shopify Inbox screenshot #5 for iPhone
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📌Ready
Reviews summary↘︎
⭐576
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📝18+ tags
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🔄3+ apps
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❓5 answered
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📦~ in 2 weeks
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About

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

✓Sell products and discounts via chat
✓Automated message responses
✓Track shopping cart activity
✓Assign chats to staff
✓Manage conversations from multiple channels
✓Send order updates via email
Show original description

What users say

Summarized from real user reviews of Shopify Inbox. Based on 13K reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Quick response to customer inquiries
  • 👍Helpful for increasing sales conversions
  • 💡Useful for providing customer service
  • 👍Customization options for chat
  • 🚀Efficient for responding to customers on the go

Negative things

  • 🐛Delayed message updates and notifications
  • 🐛Inability to switch between multiple stores
  • 🐛Crashes and glitches
  • 🐛Spam and scam messages from 'experts'
  • 🐛Inability to block or filter unwanted messages
See all reviews
+1

What's New in Shopify Inbox

8.64.0

September 16, 2026

Bug fixes and improvements

User reviews

Most RecentHighest RatedLowest Rated

FIX THE AI TEXT ISSUE!

Turned off the useless ai autofill, continues to clear my writing and replace it with useless info. 0/10 fix your app Shopify this is a joke.
swaurtquartswaurtquart

Response from developer

Thank you for this detailed feedback. The draft deletion issue you're describing shouldn't happen, especially with AI suggestions turned off. We want to help resolve this. Please reach out to us at help.shopify.com/support so we can investigate what's happening on your device. We appreciate you sticking with us.

Albertina’s Beauty Supply

Beauty is our Business
OL Online Solutions, LLCOL Online Solutions, LLC

The auto reply is not great and stalls the process

The auto reply is great. Till it isn’t and then you can’t cancel its search and simply reply to the customer
Bred7Bred7

仕事で使てます

純正アプリの割には使いやすいと思います。　ええと思う
🇯🇵 Guy🇯🇵 Guy

Billee&Co

Professional Prints
fordy2808fordy2808
See 571 more reviews

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User experience

🐞

Reported Bugs

3 issues

Notifications not working properly

Bug

Persistent 'unread' notifications even after messages are read

Bug

Inability to switch between multiple store accounts

Bug
✨

Requested Features

5 requests

Ability to set store hours and availability

Feature

Option to forward chat logs and customer info via email

Feature

Bulk archive/delete of old chat messages

Feature

Integration with WhatsApp Business

Feature

Ability to send and receive images/files in chat

Feature

FAQ

What does Shopify Inbox do?

Shopify Inbox is a business chat app designed to help you communicate with customers and sell directly through chat. It allows you to save time on support, build stronger customer relationships, and close sales faster by integrating directly with your Shopify store.

What are the key features of Shopify Inbox?

Key features include the ability to send products, discounts, and new orders directly within chats, send automated messages, continue conversations over email, track when customers add or remove items from their shopping cart, and assign chats to your staff to manage conversations efficiently.

Is Shopify Inbox free to use?

Yes, Shopify Inbox is a free business chat app. There are no associated costs for using its core functionalities to communicate with customers and drive sales.

What platforms is Shopify Inbox compatible with?

Shopify Inbox allows customers to contact you from your online store's chat and the Shop app. The app itself is available on iOS, enabling you to manage these conversations on the go.

How can Shopify Inbox help me sell more?

Shopify Inbox helps you sell more by enabling direct product sharing and discount offers within customer conversations. You can also turn conversations into checkouts by sending order updates and notifications, and by understanding customer cart activity to proactively engage.