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Shopify Inbox

Shopify Inbox

Live chat for your business

13K ratings
566 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • June 26, 2018
  • August 4, 2026

Features

Developer

Shopify Inc.
✨Promote your app ✨
Shopify Inbox screenshot #1 for iPhone
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Shopify Inbox screenshot #5 for iPhone
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Reviews summary↘︎
⭐566
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📝27+ tags
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🔄6+ apps
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❓5 answered
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📦~ in 2 weeks
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About

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

✓Sell products and discounts via chat
✓Automated message responses
✓Track shopping cart activity
✓Assign chats to staff
✓Manage conversations from multiple channels
✓Send order updates via email
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What users say

Summarized from real user reviews of Shopify Inbox. Based on 13K reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Quick response to customer inquiries
  • 👍Helpful for increasing sales conversions
  • 💡Useful for providing customer service
  • 👍Customization options for chat
  • 🚀Efficient for responding to customers on the go

Negative things

  • 🐛Delayed message updates and notifications
  • 🐛Inability to switch between multiple stores
  • 🐛Crashes and glitches
  • 🐛Spam and scam messages from 'experts'
  • 🐛Inability to block or filter unwanted messages
See all reviews
+1

What's New in Shopify Inbox

8.61.0

August 4, 2026

Bug fixes and improvements

User reviews

Most RecentHighest RatedLowest Rated

SMALL BUSINESSES BEWARE

Your legitimate business funds are not safe with Shopify. Shopify is engaging in deceptive and fraudulent business practices. They allowed 302 fraudulent charges to be stolen from my balance account, thousands of dollars gone and they blamed me, blatantly lied to me and told me the best course of action would be to close my small business that I had with Shopify for 9 years and to file a case with the FDIC about theft SHOPIFY IS NOT A GOOD COMPANY FOR SMALL BUSINESSES!!! USE SQUARE.
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Smallbusinessowner26Smallbusinessowner26

The Raspberry Orchard Co.

Excelente
Itz’shabelleItz’shabelle

Amazing app

Smooth real time messaging, great for running a business with Shopify, great integration!
Michael RR.Michael RR.

Very Good!

Great app. Gives customers a chance to get in touch with you very quickly, as long as you are around. If you are going to make them wait, there’s no point. We are super fast at responding to customers and customer service is very important to us.
Gentle Moose SkincareGentle Moose Skincare

Love it

It definitely works for me. The responses are relevant and professional.
kalmweztykalmwezty
See 561 more reviews

Developer apps

Shopify: Sell online/in person
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Shopify Point of Sale (POS)
Shopify Point of Sale (POS)

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Shop: All your favorite brands
Shop: All your favorite brands

Shopping app & package tracker

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Hatchful - Logo Maker
Hatchful - Logo Maker

Logo Maker: Design & Create

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Shopify Balance
Shopify Balance

Business money management

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(80)

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See developer apps

User experience

🐞

Reported Bugs

3 issues

Notifications not working properly

Bug

Persistent 'unread' notifications even after messages are read

Bug

Inability to switch between multiple store accounts

Bug
✨

Requested Features

5 requests

Ability to set store hours and availability

Feature

Option to forward chat logs and customer info via email

Feature

Bulk archive/delete of old chat messages

Feature

Integration with WhatsApp Business

Feature

Ability to send and receive images/files in chat

Feature

FAQ

What does Shopify Inbox do?

Shopify Inbox is a business chat app designed to help you communicate with customers and sell directly through chat. It allows you to save time on support, build stronger customer relationships, and close sales faster by integrating directly with your Shopify store.

What are the key features of Shopify Inbox?

Key features include the ability to send products, discounts, and new orders directly within chats, send automated messages, continue conversations over email, track when customers add or remove items from their shopping cart, and assign chats to your staff to manage conversations efficiently.

Is Shopify Inbox free to use?

Yes, Shopify Inbox is a free business chat app. There are no associated costs for using its core functionalities to communicate with customers and drive sales.

What platforms is Shopify Inbox compatible with?

Shopify Inbox allows customers to contact you from your online store's chat and the Shop app. The app itself is available on iOS, enabling you to manage these conversations on the go.

How can Shopify Inbox help me sell more?

Shopify Inbox helps you sell more by enabling direct product sharing and discount offers within customer conversations. You can also turn conversations into checkouts by sending order updates and notifications, and by understanding customer cart activity to proactively engage.