Shopify Inbox

Shopify Inbox

Live chat for your business

13K ratings
562 reviews
Free

Details

  • Released
  • Updated
  • June 26, 2018
  • July 1, 2026
Shopify Inbox screenshot #1 for iPhone
Shopify Inbox screenshot #2 for iPhone
Shopify Inbox screenshot #3 for iPhone
Shopify Inbox screenshot #4 for iPhone
Shopify Inbox screenshot #5 for iPhone
iphone
ipad
🖼️Get Icon
Icons↘︎

About

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

Sell products and discounts via chat
Automated message responses
Track shopping cart activity
Assign chats to staff
Manage conversations from multiple channels
Send order updates via email
Show original description

What users say

See all reviews

What's New in Shopify Inbox

8.60.0

July 1, 2026

Bug fixes and improvements

User reviews

Love it

It definitely works for me. The responses are relevant and professional.

HazeAllure

Love how it lets me connect with my customers

One way login

I don't know what the issue is. Been battling it for over a year.. You can't be logged in on both shopify app and inbox app at same time.

Takes a bit of time/work to log in to your store via this inbox app and doing so logs you out of the shopify app.

As you can imagine, this is far from efficient and a waste of time when trying to look at customer orders while chatting with customers.

It's wild we are in 2026 and have to deal with this issue with such a high mainstream app/service/company
Show more

South Bay Deals

Great idea

Forming Response = Inability to reply to my customers

The app works good, when it works. But alot of the time, as I’ve typed out the response I want to give to my customer, I’m unable to send it as the app is still trying to “form a response” of its own, which will get delayed anyways.

Developer apps

User experience

🐞

Reported Bugs

3 issues

Notifications not working properly

Bug

Persistent 'unread' notifications even after messages are read

Bug

Inability to switch between multiple store accounts

Bug

Requested Features

5 requests

Ability to set store hours and availability

Feature

Option to forward chat logs and customer info via email

Feature

Bulk archive/delete of old chat messages

Feature

Integration with WhatsApp Business

Feature

Ability to send and receive images/files in chat

Feature

FAQ

What does Shopify Inbox do?

Shopify Inbox is a business chat app designed to help you communicate with customers and sell directly through chat. It allows you to save time on support, build stronger customer relationships, and close sales faster by integrating directly with your Shopify store.

What are the key features of Shopify Inbox?

Key features include the ability to send products, discounts, and new orders directly within chats, send automated messages, continue conversations over email, track when customers add or remove items from their shopping cart, and assign chats to your staff to manage conversations efficiently.

Is Shopify Inbox free to use?

Yes, Shopify Inbox is a free business chat app. There are no associated costs for using its core functionalities to communicate with customers and drive sales.

What platforms is Shopify Inbox compatible with?

Shopify Inbox allows customers to contact you from your online store's chat and the Shop app. The app itself is available on iOS, enabling you to manage these conversations on the go.

How can Shopify Inbox help me sell more?

Shopify Inbox helps you sell more by enabling direct product sharing and discount offers within customer conversations. You can also turn conversations into checkouts by sending order updates and notifications, and by understanding customer cart activity to proactively engage.