Comparison

Google Analytics vs Shopify Inbox

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Google Analytics

Monitor your website and app performance directly from your phone. Gain customer insights, understand user navigation, and make informed marketing decisions with AI-powered analysis. Optimize campaigns and collaborate with your team on the go.

Highlights
  • Monitor website and app performance
  • Customer insights and navigation analysis
  • AI-powered insights and marketing decisions
  • Real-time data monitoring
  • Customizable reports
  • Shareable insights
Read full description

Google Analytics: Your Business Pulse, In Your Pocket Never lose sight of your website and app performance with Google Analytics. Monitor key customer interactions directly from your phone, even when you're away from your desk. • Customer Insights, Beyond the Desktop Understand how people navigate your digital channels, wherever you are, whenever you need. • Smarter Insights for Busy Days Google's AI uncovers valuable patterns, helping you make informed marketing decisions on the go. • Act on Insights, Anywhere Optimize your campaigns with seamless integrations across Google's powerful advertising tools. • Teamwork, Unbound Analyze trends and share your discoveries with colleagues, effortlessly from your mobile device. With this app, you can: 1) Check key metrics in built-in reports 2) Monitor real-time data 3) Compare date ranges and apply filters 4) Build your own reports with any combination of metrics and dimensions 5) Save any reports to your dashboard so you can easily come back to them 6) Discover interesting AI generated insights about your website or app data

About

Shopify Inbox

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

Highlights
  • Sell products and discounts via chat
  • Automated message responses
  • Track shopping cart activity
  • Assign chats to staff
  • Manage conversations from multiple channels
  • Send order updates via email
Features
Read full description

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Screenshots

Google Analytics4 screens
Shopify Inbox4 screens

Verdict

The call

The clearest difference is update cadence: Shopify Inbox at fortnightly against Google Analytics's every 2 months. Shopify Inbox also leads on rating (4.8 vs 4.6). On price, review sentiment, ratings volume and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Shopify Inbox holds the better App Store score, 4.8 against 4.6. Both are backed by a comparable volume of ratings — 5.2K and 13K respectively. Written reviews split almost evenly too, at 59% and 58% positive.

UpkeepUpdate frequency

Google Analytics ships an update every 2 months, Shopify Inbox fortnightly. The most recent releases landed on September 24, 2026 and September 23, 2026 respectively.

Scorecard2 real differences · 8 level
Google Analytics versus Shopify Inbox: the parameters behind the verdict, then further details
ParameterGoogle AnalyticsShopify Inbox
PriceFreeFree
Rating4.6 (5.2K ratings)4.8 (13K ratings) — better
Positive reviews58.5% of reviews — better58.0% of reviews
Number of ratings5.2K13K — better
Update frequencyEvery 2 monthsFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.0 — better15.1
Further details — not scored
Size63 MB41 MB
Age rating4++4
DeveloperGoogleShopify Inc.

Customer experience

Google Analytics

All ratings5,249 ratings
Positive92.2%
Neutral2.4%
Negative5.4%
Written reviews400 reviews
Positive58.5%
Neutral8.0%
Negative33.5%

Shopify Inbox

All ratings13,151 ratings
Positive94.9%
Neutral2.0%
Negative3.1%
Written reviews576 reviews
Positive58.0%
Neutral12.2%
Negative29.9%

User reviews

Google Analytics

From 5.2K App Store ratings

What we love

  • 🚀 Real-time data
  • 📊 Helpful insights
  • 🔍 Detailed analytics
  • 🤳 On-the-go access
  • 👍 Easy to use

Room to improve

  • 🐛 Crashes and freezes
  • 🔌 Unreliable connectivity
  • 🕰️ Outdated UI
  • 🤔 Limited functionality
  • 💰 Useless for free users

Shopify Inbox

From 13K App Store ratings

What we love

  • 🚀 Quick response to customer inquiries
  • 👍 Helpful for increasing sales conversions
  • 💡 Useful for providing customer service
  • 👍 Customization options for chat
  • 🚀 Efficient for responding to customers on the go

Room to improve

  • 🐛 Delayed message updates and notifications
  • 🐛 Inability to switch between multiple stores
  • 🐛 Crashes and glitches
  • 🐛 Spam and scam messages from 'experts'
  • 🐛 Inability to block or filter unwanted messages

Bugs and requests

Google Analytics

Reported bugs

5 issues
  • No data showing up
  • Incorrect currency display
  • Real-time data not updating
  • Profiles/accounts disappearing
  • Unresponsive navigation

Requested features

5 requests
  • Customizable dashboards
  • Improved reporting options
  • Widgets for home screen
  • Support for GA4 properties
  • Bring back old features

Shopify Inbox

Reported bugs

3 issues
  • Notifications not working properly
  • Persistent 'unread' notifications even after messages are read
  • Inability to switch between multiple store accounts

Requested features

5 requests
  • Ability to set store hours and availability
  • Option to forward chat logs and customer info via email
  • Bulk archive/delete of old chat messages
  • Integration with WhatsApp Business
  • Ability to send and receive images/files in chat

In-app purchases

None

Google Analytics

No in-app purchases

None

Shopify Inbox

No in-app purchases

Questions

Is Google Analytics free?
Google Analytics is free to download, with no in-app purchases.
Is Shopify Inbox free?
Shopify Inbox is free to download, with no in-app purchases.
Which has better reviews, Google Analytics or Shopify Inbox?
Shopify Inbox is rated higher. Google Analytics averages 4.6 out of 5 from 5.2K ratings, while Shopify Inbox averages 4.8 from 13K ratings.
Do Google Analytics or Shopify Inbox have ads?
Neither Google Analytics nor Shopify Inbox shows ads.
Which is updated more often, Google Analytics or Shopify Inbox?
Google Analytics ships an update every 2 months, and Shopify Inbox fortnightly. Most recently, Google Analytics was updated on September 24, 2026 and Shopify Inbox on September 23, 2026.

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