Comparison

Shopify Inbox vs Printful App

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Shopify Inbox

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

Highlights
  • Sell products and discounts via chat
  • Automated message responses
  • Track shopping cart activity
  • Assign chats to staff
  • Manage conversations from multiple channels
  • Send order updates via email
Features
Read full description

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

About

Printful App

Launch and manage an online store for custom-designed apparel, home decor, and accessories. This platform handles printing, embroidery, and dropshipping, allowing you to focus on design and sales without upfront inventory costs.

Highlights
  • Print-on-demand fulfillment
  • Custom product design tools
  • No upfront inventory costs
  • Set your own retail prices
  • Custom branding options
  • Variety of premium products
Features
Read full description

Looking to start a printed or embroidered t-shirt business? Or sell wall art or blankets from the comfort of your home? Do it with Printful—we’re a print-on-demand dropshipping supplier ready to support you every step of the way and take care of the boring stuff (you know, like fulfillment). How Printful will help you build an ecommerce business: Get more return customers thanks to high-quality products. Choose from a variety of premium products ranging from apparel and accessories to home and living products. Don’t pay upfront. Do your business with Printful with no investment. Pay only when an order comes in. Control what you earn. You decide how much you’ll make from each sale. We charge you to cover production—you set your own retail price. Save time on designing. Use built-in tools to create stunning designs, product mockups, and even your brand logo—all in just a few clicks. No design skills necessary! Boost your brand’s visibility with custom branding. Add personalized pack-ins, packing slips, or customize your packaging to make your brand stand out. It’s time to take full control of your ideas, time, and finances—start or expand your existing online business with Printful! For feedback, questions, and support, message us at support@printful.com.

Screenshots

Shopify Inbox4 screens
Printful App4 screens

Verdict

The call

The clearest difference is monetization model: Shopify Inbox at free against Printful App's free with in-app purchases. On price, rating, review sentiment and ratings volume there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.8 for Shopify Inbox against 4.6 for Printful App. Both are backed by a comparable volume of ratings — 13K and 7.4K respectively. Written reviews are what separate them: 58% of Shopify Inbox's written reviews are positive against 61% of Printful App's.

UpkeepUpdate frequency

Shopify Inbox ships an update fortnightly, Printful App every 2 weeks. The most recent releases landed on November 1, 2026 and October 31, 2026 respectively.

Scorecard1 real difference · 9 level
Shopify Inbox versus Printful App: the parameters behind the verdict, then further details
ParameterShopify InboxPrintful App
PriceFreeFree
Rating4.8 (13K ratings) — better4.6 (7.4K ratings)
Positive reviews58.2% of reviews61.0% of reviews — better
Number of ratings13K — better7.4K
Update frequencyFortnightlyEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.1 — better16
Further details — not scored
Size41 MB120 MB
Age rating4+4+
DeveloperShopify Inc.Printful, Inc.

Customer experience

Shopify Inbox

All ratings13,221 ratings
Positive94.9%
Neutral2.0%
Negative3.1%
Written reviews579 reviews
Positive58.2%
Neutral12.1%
Negative29.7%

Printful App

All ratings7,391 ratings
Positive90.8%
Neutral3.0%
Negative6.2%
Written reviews715 reviews
Positive61.0%
Neutral11.3%
Negative27.7%

User reviews

Shopify Inbox

From 13K App Store ratings

What we love

  • 🚀 Quick response to customer inquiries
  • 👍 Helpful for increasing sales conversions
  • 💡 Useful for providing customer service
  • 👍 Customization options for chat
  • 🚀 Efficient for responding to customers on the go

Room to improve

  • 🐛 Delayed message updates and notifications
  • 🐛 Inability to switch between multiple stores
  • 🐛 Crashes and glitches
  • 🐛 Spam and scam messages from 'experts'
  • 🐛 Inability to block or filter unwanted messages

Printful App

From 7.4K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Seamless integration with Shopify
  • 💎 High-quality products
  • ⚡ Fast delivery
  • 📈 Helps grow business

Room to improve

  • 🐛 Glitchy design tools
  • 💰 Expensive prices
  • 🚢 Slow shipping
  • 🔍 Limited customization options
  • 🤖 Poor customer service

Bugs and requests

Shopify Inbox

Reported bugs

3 issues
  • Notifications not working properly
  • Persistent 'unread' notifications even after messages are read
  • Inability to switch between multiple store accounts

Requested features

5 requests
  • Ability to set store hours and availability
  • Option to forward chat logs and customer info via email
  • Bulk archive/delete of old chat messages
  • Integration with WhatsApp Business
  • Ability to send and receive images/files in chat

Printful App

Reported bugs

5 issues
  • Designs disappearing during editing
  • Mockups not aligning properly
  • Frequent app crashes
  • Syncing issues with connected stores
  • Incorrect pricing and shipping information

Requested features

6 requests
  • Dedicated iPad app
  • Improved mobile design editor
  • Ability to manage orders on-the-go
  • Dark mode option
  • More product categories and styles
Show 1 more
  • Easier integration with other platforms

In-app purchases

None

Shopify Inbox

No in-app purchases

None

Printful App

No in-app purchases

Questions

Is Shopify Inbox free?
Shopify Inbox is free to download, with no in-app purchases.
Is Printful App free?
Printful App is free to download, with no in-app purchases.
Which has better reviews, Shopify Inbox or Printful App?
Shopify Inbox is rated higher. Shopify Inbox averages 4.8 out of 5 from 13K ratings, while Printful App averages 4.6 from 7.4K ratings.
Do Shopify Inbox or Printful App have ads?
Neither Shopify Inbox nor Printful App shows ads.
Which is updated more often, Shopify Inbox or Printful App?
Shopify Inbox ships an update fortnightly, and Printful App every 2 weeks. Most recently, Shopify Inbox was updated on November 1, 2026 and Printful App on October 31, 2026.

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