Shopify Inbox Reviews: Is It Legit?

Customer Experience

Positive experience58.1% of reviews
Neutral12.1% of reviews
Negative experience29.8% of reviews

~ Based on 578 written reviews from the US App Store.

What users say about Shopify Inbox

Is Shopify Inbox Safe?

Shopify Inbox appears safe based on user ratings. AppsHunter Safety Score for Shopify Inbox is 96/100.

This assessment is based on 13,190 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.9% of ratings point to a safe experience
2.0% of ratings suggest some concerns
3.1% of ratings point to a risky experience

~ Based on 13,190 App Store ratings for Shopify Inbox.

Is Shopify Inbox Legit?

Shopify Inbox appears to be a legitimate app. AppsHunter Legitimacy Score for Shopify Inbox is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great

Awesome products

💭💡🧠

✝️🧿🪬

FIX THE AI TEXT ISSUE!

Turned off the useless ai autofill, continues to clear my writing and replace it with useless info. 0/10 fix your app Shopify this is a joke.

Albertina’s Beauty Supply

Beauty is our Business

The auto reply is not great and stalls the process

The auto reply is great. Till it isn’t and then you can’t cancel its search and simply reply to the customer

仕事で使てます

純正アプリの割には使いやすいと思います。 ええと思う

Billee&Co

Professional Prints

Good app

Works great

SMALL BUSINESSES BEWARE

Your legitimate business funds are not safe with Shopify. Shopify is engaging in deceptive and fraudulent business practices. They allowed 302 fraudulent charges to be stolen from my balance account, thousands of dollars gone and they blamed me, blatantly lied to me and told me the best course of action would be to close my small business that I had with Shopify for 9 years and to file a case with the FDIC about theft SHOPIFY IS NOT A GOOD COMPANY FOR SMALL BUSINESSES!!! USE SQUARE.
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The Raspberry Orchard Co.

Excelente

Amazing app

Smooth real time messaging, great for running a business with Shopify, great integration!

Very Good!

Great app. Gives customers a chance to get in touch with you very quickly, as long as you are around. If you are going to make them wait, there’s no point. We are super fast at responding to customers and customer service is very important to us.

Love it

It definitely works for me. The responses are relevant and professional.

HazeAllure

Love how it lets me connect with my customers

Seydou

Je suis satisfaite

Slimvera

Slimvera

One way login

I don't know what the issue is. Been battling it for over a year.. You can't be logged in on both shopify app and inbox app at same time.

Takes a bit of time/work to log in to your store via this inbox app and doing so logs you out of the shopify app.

As you can imagine, this is far from efficient and a waste of time when trying to look at customer orders while chatting with customers.

It's wild we are in 2026 and have to deal with this issue with such a high mainstream app/service/company
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South Bay Deals

Great idea

Forming Response = Inability to reply to my customers

The app works good, when it works. But alot of the time, as I’ve typed out the response I want to give to my customer, I’m unable to send it as the app is still trying to “form a response” of its own, which will get delayed anyways.

Sick app

Works very well