Update = inconvenience
The new update removed the ability for connected accounts to have nicknames. This is decidedly inconvenient. I have a half dozen accounts I divvy payments to every day. I now have to memorize either the order in which they appear in the app (which also cannot be edited) or the individual account numbers. A simple fix would substantially streamline the UI.
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Response from developer
Thank you for the detailed feedback! We understand that managing multiple accounts quickly is essential to your workflow, and losing nicknames for connected accounts makes that harder. We've noted your feedback about both the naming feature and account ordering. For additional help, reach out at help.shopify.com.
Can’t transfer money
I have money in my balance and it won’t let me transfer money to my bank account, or add card to apple wallet. Now took my bank account off my account and will not let me add it back. You guys need to work on customer service because I can’t seem to find a contact for ANYBODY TO HELP.
Response from developer
Thank you for your feedback. When transfers and bank account changes are blocked simultaneously, this may require our support team to review account statuses. For Shopify Balance questions, contact us directly at help.shopify.com/support and click on "chat with a human" to get connected with us.
Gave up my bank account
I no longer keep my money in my business bank account. I make all purchases, pay vendors and contractors through my Shopify balance app! The Shopify card is also super convenient. If I need to pay myself personally, I just add my personal bank information within my Shopify balance account and send payments to my personal bank account. The payments hit my account within 24 hours.
I’ve been meaning to open up a business bank account but Shopify balance makes it so hard to do so.
I’ve been meaning to open up a business bank account but Shopify balance makes it so hard to do so.
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Too basic
Needs a lot more functions like any other bank account would. It’s so simple it takes a lot of value out of having the app.
It’s ok
App is ok… nothing spectacular… I just hate we can’t link to Zelle
