SMALL BUSINESSES BEWARE
I had my website with Shopify for 8 years. On June 01, Shopify allowed 302 fraudulent transactions to post to my balance account with no warnings or notifications. I notified Shopify of this theft. Shopify blamed me! Shopify forced massive financial harm on my small business, blatantly lied to my face, and without taking any responsibility for the theft SHOPIFY ALLOWED TO OCCUR, told me to see them in court because they don’t care if they screw over small businesses by losing thousands of dollars if their legitimate business funds. Use square!!!
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Fix this issues as soon as possible
I used to love Shopify Balance, but this latest issue is incredibly frustrating. Merchant names have completely disappeared from my debit card transactions. Instead of showing where I actually made a purchase (like Starbucks or Jeni’s Ice Cream), the app only displays my own name and the last four digits of my card.
This makes it impossible to identify purchases or verify whether a transaction is legitimate. I now have a pending $33.54 charge that I can’t identify because Shopify provides absolutely no merchant information. I haven’t made any purchases since Jeni’s Ice Cream, I haven’t received any Apple receipt, and I haven’t bought anything from Amazon. The app gives me no way to know what this charge is for.
A financial app should make transactions transparent, not force customers to guess where their own money is going. This is a major step backward and needs to be fixed immediately.
This makes it impossible to identify purchases or verify whether a transaction is legitimate. I now have a pending $33.54 charge that I can’t identify because Shopify provides absolutely no merchant information. I haven’t made any purchases since Jeni’s Ice Cream, I haven’t received any Apple receipt, and I haven’t bought anything from Amazon. The app gives me no way to know what this charge is for.
A financial app should make transactions transparent, not force customers to guess where their own money is going. This is a major step backward and needs to be fixed immediately.
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Update = inconvenience
The new update removed the ability for connected accounts to have nicknames. This is decidedly inconvenient. I have a half dozen accounts I divvy payments to every day. I now have to memorize either the order in which they appear in the app (which also cannot be edited) or the individual account numbers. A simple fix would substantially streamline the UI.
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Response from developer
Thank you for the detailed feedback! We understand that managing multiple accounts quickly is essential to your workflow, and losing nicknames for connected accounts makes that harder. We've noted your feedback about both the naming feature and account ordering. For additional help, reach out at help.shopify.com.
Can’t transfer money
I have money in my balance and it won’t let me transfer money to my bank account, or add card to apple wallet. Now took my bank account off my account and will not let me add it back. You guys need to work on customer service because I can’t seem to find a contact for ANYBODY TO HELP.
Response from developer
Thank you for your feedback. When transfers and bank account changes are blocked simultaneously, this may require our support team to review account statuses. For Shopify Balance questions, contact us directly at help.shopify.com/support and click on "chat with a human" to get connected with us.
Gave up my bank account
I no longer keep my money in my business bank account. I make all purchases, pay vendors and contractors through my Shopify balance app! The Shopify card is also super convenient. If I need to pay myself personally, I just add my personal bank information within my Shopify balance account and send payments to my personal bank account. The payments hit my account within 24 hours.
I’ve been meaning to open up a business bank account but Shopify balance makes it so hard to do so.
I’ve been meaning to open up a business bank account but Shopify balance makes it so hard to do so.
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