Bobby
Couldn’t receive my payments from Shopify through a browser because a problem with transfers regarding having a new phone. Talked to support with Shopify, they recommended this app. Been able to receive my payments from Shopify, faster and easier than through the browser, great app
BEWARE - Terrible Customer Support and Unreliable Bill Pay
I’ve been using Shopify professionally and personally for over a decade. Unfortunately, like many tech companies, they have switched their customer service experience to AI chatbots. It’s incredibly difficult to reach a human being for help. And when you finally do, it takes days of waiting to get resolutions. They no longer prioritize their customers' concerns.Shopify’s own Bill Pay feature that they offer for their Shopify Balance accounts did not pay my studio rent on time 2 months in a row, despite being assured my rent payment would process. The first month, they did offer a $50 reimbursement for the inconvenience. The second month this happened (which in my mind is worse because I had already spent hours upon hours dealing with them and their bill pay processing company, Melio, the first time to get it resolved), they refused to offer me a credit or even a written letter explaining their own failure in paying bills with the money that was in my Shopify Balance account.If you are a small business just starting out, save yourself the hassle and try Square. I have friends that swear by it. I am so disappointed with Shopify that I’m considering building a whole new WordPress website just to get as far away from them as I can.
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SMALL BUSINESSES BEWARE
I had my website with Shopify for 8 years. On June 01, Shopify allowed 302 fraudulent transactions to post to my balance account with no warnings or notifications. I notified Shopify of this theft. Shopify blamed me! Shopify forced massive financial harm on my small business, blatantly lied to my face, and without taking any responsibility for the theft SHOPIFY ALLOWED TO OCCUR, told me to see them in court because they don’t care if they screw over small businesses by losing thousands of dollars if their legitimate business funds. Use square!!!
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Fix this issues as soon as possible
I used to love Shopify Balance, but this latest issue is incredibly frustrating. Merchant names have completely disappeared from my debit card transactions. Instead of showing where I actually made a purchase (like Starbucks or Jeni’s Ice Cream), the app only displays my own name and the last four digits of my card.
This makes it impossible to identify purchases or verify whether a transaction is legitimate. I now have a pending $33.54 charge that I can’t identify because Shopify provides absolutely no merchant information. I haven’t made any purchases since Jeni’s Ice Cream, I haven’t received any Apple receipt, and I haven’t bought anything from Amazon. The app gives me no way to know what this charge is for.
A financial app should make transactions transparent, not force customers to guess where their own money is going. This is a major step backward and needs to be fixed immediately.
This makes it impossible to identify purchases or verify whether a transaction is legitimate. I now have a pending $33.54 charge that I can’t identify because Shopify provides absolutely no merchant information. I haven’t made any purchases since Jeni’s Ice Cream, I haven’t received any Apple receipt, and I haven’t bought anything from Amazon. The app gives me no way to know what this charge is for.
A financial app should make transactions transparent, not force customers to guess where their own money is going. This is a major step backward and needs to be fixed immediately.
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Update = inconvenience
The new update removed the ability for connected accounts to have nicknames. This is decidedly inconvenient. I have a half dozen accounts I divvy payments to every day. I now have to memorize either the order in which they appear in the app (which also cannot be edited) or the individual account numbers. A simple fix would substantially streamline the UI.
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Response from developer
Thank you for the detailed feedback! We understand that managing multiple accounts quickly is essential to your workflow, and losing nicknames for connected accounts makes that harder. We've noted your feedback about both the naming feature and account ordering. For additional help, reach out at help.shopify.com.
