Shopify Balance User Reviews

Name: Shopify Balance
Rating: 2.6 (80 reviews)

Shopify Balance

Shopify Inc.

💼 Business

💰 Finance

Customer Experience

Positive experience11.9% of reviews

Neutral16.7% of reviews

Negative experience71.4% of reviews

~ Based on 42 written reviews from the US App Store.

Is Shopify Balance Safe?

Shopify Balance has mixed safety signals based on user ratings. AppsHunter Safety Score for Shopify Balance is 56/100.

This assessment is based on 80 user ratings, with an App Store average of 2.6/5.

Safety Analysis

35.0% of ratings point to a safe experience

8.8% of ratings suggest some concerns

56.3% of ratings point to a risky experience

~ Based on 80 App Store ratings for Shopify Balance.

Is Shopify Balance Legit?

Shopify Balance appears to be a legitimate app. AppsHunter Legitimacy Score for Shopify Balance is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

SMALL BUSINESSES BEWARE

I had my website with Shopify for 8 years. On June 01, Shopify allowed 302 fraudulent transactions to post to my balance account with no warnings or notifications. I notified Shopify of this theft. Shopify blamed me! Shopify forced massive financial harm on my small business, blatantly lied to my face, and without taking any responsibility for the theft SHOPIFY ALLOWED TO OCCUR, told me to see them in court because they don’t care if they screw over small businesses by losing thousands of dollars if their legitimate business funds. Use square!!!

Smallbusinessowner26

10 days ago

Fix this issues as soon as possible

I used to love Shopify Balance, but this latest issue is incredibly frustrating. Merchant names have completely disappeared from my debit card transactions. Instead of showing where I actually made a purchase (like Starbucks or Jeni’s Ice Cream), the app only displays my own name and the last four digits of my card.

This makes it impossible to identify purchases or verify whether a transaction is legitimate. I now have a pending $33.54 charge that I can’t identify because Shopify provides absolutely no merchant information. I haven’t made any purchases since Jeni’s Ice Cream, I haven’t received any Apple receipt, and I haven’t bought anything from Amazon. The app gives me no way to know what this charge is for.

A financial app should make transactions transparent, not force customers to guess where their own money is going. This is a major step backward and needs to be fixed immediately.

noahhhhh3752162)

a month ago

Update = inconvenience

The new update removed the ability for connected accounts to have nicknames. This is decidedly inconvenient. I have a half dozen accounts I divvy payments to every day. I now have to memorize either the order in which they appear in the app (which also cannot be edited) or the individual account numbers. A simple fix would substantially streamline the UI.

DLovesSF

3 months ago

Response from developer

Thank you for the detailed feedback! We understand that managing multiple accounts quickly is essential to your workflow, and losing nicknames for connected accounts makes that harder. We've noted your feedback about both the naming feature and account ordering. For additional help, reach out at help.shopify.com.

Can’t transfer money

I have money in my balance and it won’t let me transfer money to my bank account, or add card to apple wallet. Now took my bank account off my account and will not let me add it back. You guys need to work on customer service because I can’t seem to find a contact for ANYBODY TO HELP.

✨🦋charity🦋✨

6 months ago

Response from developer

Thank you for your feedback. When transfers and bank account changes are blocked simultaneously, this may require our support team to review account statuses. For Shopify Balance questions, contact us directly at help.shopify.com/support and click on "chat with a human" to get connected with us.

Gave up my bank account

I no longer keep my money in my business bank account. I make all purchases, pay vendors and contractors through my Shopify balance app! The Shopify card is also super convenient. If I need to pay myself personally, I just add my personal bank information within my Shopify balance account and send payments to my personal bank account. The payments hit my account within 24 hours.
I’ve been meaning to open up a business bank account but Shopify balance makes it so hard to do so.

360_juic3

10 months ago

Too basic

Needs a lot more functions like any other bank account would. It’s so simple it takes a lot of value out of having the app.

Jared Ludlow

a year ago

It’s ok

App is ok… nothing spectacular… I just hate we can’t link to Zelle

misslizsc16

a year ago

Do not recommend

Complicated to used card or do transfers. Most places this card is not accepted.

alexa0814

a year ago

Not workng

I have been trying to sign in for months. Not working. Just updated the app and still not working. The shopify app works on my phone but cant see my balance and this app never worked ! Its crazy for an app like Shopify to not be able to see my balance on my phone !! I wish I could give a 0 star

Halloufa

a year ago

Response from developer

Hello There, Thank you for your feedback, I'm sorry to hear that you've had an unpleasant experience using the app. Please make sure you have the latest app version and Apple OS. Then please log out and back in for a new authenticated session. If issues persist you can contact Live Support for more help: https://bit.ly/2AWw5VA. -Shopify Support

Works as expected

Don't understand all the negative reviews, this app works great.

B0tt0

a year ago

Absolutely the worse

Where’s my funds !? No answers communication is AWFUL ! Everyday I call or chat and nothing is done !

Don’tdoIT!!!!!!

2 years ago

No need for this annoying app

Why!!!???

Miral❤️

2 years ago

Logs you out every other time

As someone else mentioned, you get logged out almost every time you try to open the app. Developers can’t you fix that? What’s the point of a “Face ID” login option if it never works?!
Other than that, it’s not clear why you need a separate app at all.

romant55

2 years ago

Constantly logged out

If you open this app you’ll be logged out of your Shopify store app every single time. So annoying. Horrible app

Vbcat

2 years ago

Samantha- boutique owner 20+ years

This app is a joke. There is no way to access reports or see history. The fees are also not explained or able to be discussed. No customer service option at all. I’m the dummy for signing up. 🫣

sjones6280

2 years ago

Response from developer

We're sorry to hear about your experience. It seems you're facing issues with accessing reports and understanding fees. Please visit help.shopify.com/support for assistance. Our team is here to help you with any concerns you have.

When it says ‘compatible with iPad’ and I get a phone screen, I immediately delete the app.

This may or may not be helpful (certainly very mixed reviews) but I might give it another try on my iPhone, but on my iPad- no Thank you.

U-jeans

2 years ago

Response from developer

Hello there, thank you for sharing your feedback and review with us. We're sorry to hear that your experience with us did not meet your expectations. At this time the Shopify Balance mobile app isn't compatible with tablet devices. If you are wanting to try again on your iPhone you can take a look at our app requirements here: https://bit.ly/3QT9Unb. While we do not have a tablet compatibility currently we're constantly looking for new ways to improve our services so please feel free to connect with our live support with any feature requests you may find valuable: https://bit.ly/2AWw5VA - Shopify Support

Shopify’s new payout and banking process starting to feel like a scam

I’ve been signing up and building sites for clients on shopify for years. Payouts used to be seamless and very effecient. Recently they’ve changed their payouts to make new accounts to use shopifys own banking system by default. There are some nice features to their banking system, but most accounts don’t like using it. Specifically because it makes their bookkeeping more complicated. Switching out to customers own bank has turned into the biggest headache. It feels like they are purposely trying to make it difficult so you relent and use their system. Obviously they would prefer to keep your money on their books for financial purposes. So this just feels like shopify is turning into a scammy financial institution. I’ve contacted support many times to try and get one client’s payouts resolved with no luck, and this app just makes everything more complicated and doesn’t even work for my client. Stop trying to be a bank and just focus on the e-commerce, the thing you were actually good at.

Matt Bzmn

2 years ago

Response from developer

Hi, there. Thank you so much for your valuable feedback! If your clients prefer not to use Balance, they do have the option to do so. If they want to disable Balance and revert back to a traditional bank account we have instructions on that here: https://shopify.link/bpjR. All the best! - Skye

Why?

Not sure why this has to be on a separate app. Should be part of the Shopify admin app. Don’t like that i have to have a completely separate app to check my balance.

Montana mom & entrepreneur