Customer service
Gemiini has poor customer service, especially shocking since they deal with families stressed to the max with a child (or children) with special needs. Sad.
Buggy and difficult to cancel
Gemiini requires you to provide payment information at the very beginning and it is WILDLY difficult to cancel. There is a phone number dedicated to cancellation, but I doubt it’s ever staffed. I’ve called three times now and wait 20 minutes until they force you to leave a message, but I’ve never received a call back. Terrible service.
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Stuck
I downloaded the app to use it but already stuck in the beginning as it’s asking to log in
How can I log in if I’m not registered yet?
Shouldn’t be there Register button first?
How can I log in if I’m not registered yet?
Shouldn’t be there Register button first?
Impossible to cancel
I NEVER write reviews but they make it impossible to cancel and it took so much time
It works
My daughter did a lot of echolalia and watching these videos made her verbalise her needs much more. It’s like watching the videos taught her that she could ask things. Wonderful stuff.
Not good.
1. You cannot cast to a tv. 2. There’s no playlist option. 3. You cannot cancel easily and need to make them call you for cancellation of subscription.
Disappointing app
We love Gemiini, but we are getting ready to go on vacation and I wanted to download the videos to my phone since our internet will be spotty. Every time I open the app it just closes as soon as I open app. So guess no speech on vacay
Old Version
No playlist option and no option to update on the app store
cant Log in
cant recover account to log in.no option how to log in properly if password has forgotten
Not working on iPhone
The app does not open.
Not working for iPad
Dead app for apple products
Love it but. Not opening on iPhone 11 Pro Max
I love this app and think it is very effective for my autistic sons. However, I recently upgraded my phone to the 11 Pro Max and the app tries to open but closes immediately. I used to stream the videos from my phone to my TV. Now I have to use my computer.
Cast cast
Cant cast on another device
3 years old boy
We started to notice our son is acting differently comparing to his sister. There were behaviours showing autism since he was 2. We are in Canada so the assessment here is slow. But we didn’t want to wait, we wanted to do some therapy. He was diagnosed with severe communication skills by a speech therapist. And it will take a year be properly diagnosed him. We saw this online on FB and started on a 7 day trial. He is in level 5. He is very good in labeling, like numbers, colors, letters. But not really communicating a back and forth conversations. He started the videos, he was not saying the words but he was really watching it. 4 days in, he started to point to me what he wanted with full sentences. I was surprised. They were short but he made sentences by himself. He was saying sentences before but they were “heard” like “what goes up must comes down” he usually says. But he finally started to converse. I am looking forward in continuing his videos right now and will go from there. It was very uplifting for us thinking now we know what he was thinking and now he can express them instead of having a tantrum. Thanks everyone in Gemini. It’s very promising. In this pandemic era, I am very optimistic that I can educate my child even if the therapy takes is on hold and longer here. Thanks.
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