Gemstone Lights HUB User Reviews

Name: Gemstone Lights HUB
Rating: 4.9 (4367 reviews)

Gemstone Lights HUB

Gemstone Lights

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience59.2% of reviews

Neutral15.8% of reviews

Negative experience25.0% of reviews

~ Based on 120 written reviews from the US App Store.

What users say

Summarized from real user reviews of Gemstone Lights HUB. Based on 4.4K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Lifestyle app.

Positive things

👍User-friendly app
🎨Variety of lighting options
💡Customizable light patterns
🎉Great for holidays and events
🔌Easy to use and control lights

Negative things

🐛Glitchy app with connectivity issues
📋Limited timer and scheduling options
🤔Confusing app navigation
🔍Lack of real-time status indicators
🗓️Difficulty managing multiple light sets

Is Gemstone Lights HUB Safe?

Gemstone Lights HUB appears safe based on user ratings. AppsHunter Safety Score for Gemstone Lights HUB is 98/100.

This assessment is based on 4,367 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.1% of ratings point to a safe experience

1.1% of ratings suggest some concerns

0.8% of ratings point to a risky experience

~ Based on 4,367 App Store ratings for Gemstone Lights HUB.

Is Gemstone Lights HUB Legit?

Gemstone Lights HUB appears to be a legitimate app. AppsHunter Legitimacy Score for Gemstone Lights HUB is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Great product, okay app.

Our gemstone lights are fantastic, but the app needs some improvement to match the quality of the product. Basic functionality like landscape mode on iPad doesn’t exist. Folders are clunky and not organized. There isn’t even a search function! In a time where LLM use is prevalent, I’d love a feature where I can, in natural language, describe the pattern I want and have the app generate it for me.

Shrayan97

3 months ago

Quit working

This app worked great for 6 months then quit. It “sees” my controller but will not connect to it.
I had Astoria come out and they had no clue. Pretty sad that the company that installed the lights is clueless.

Randya58

3 months ago

Absolute garbage app

It works for a bit, then doesn’t. Absolute garbage for the price.

RaHonda

7 months ago

Response from developer

Hi there, sorry to hear that you are having problems. Please reach out to our tech support team at 1-888-908-2675 or support@gemstonelights.com and we'll be happy to help.

Quality

I’ve had my gemstone lights for 3 years. They are the greatest invention. There are so many patterns to choose from. The only downside is they don’t update the older system with new patterns. It is time consuming to try and set your own pattern. With that said they are simply the best. Thank you so much for making this light system.

009👎

8 months ago

Response from developer

Thank you for your review! This year we will be adding new folders more regularly. Watch your notifications for when they come out!

Honestly the worst app I’ve ever used

This app is genuinely awful. The selection and customization is great, but the app is incredibly poorly designed. It is buggy, the timers never work properly, and the help icons pull up an image that is so blown up that it is impossible to see anything. I have tried it on both Apple and android and they are both equally terrible. The lights glitch out every time I try to change the pattern. And you can’t change the mode on any of the custom designs - you are supposed to be able to but the app refuses to actually make the change no matter how many times I save it.

Purple Duck - 2009

8 months ago

Response from developer

Thank you for leaving a review! We’re sorry to hear you’re having trouble with the HUB App. To provide better features and control, we’ve released the new HUB2 controller, which comes with a brand-new app that’s easier to use and packed with fun features. The upgrade is simple and quick, with ongoing updates included. HUB1 will continue to be supported, but if you’re interested in upgrading, reach out to your dealer or contact us at support@gemstonelights.com or (888) 908-2675 to learn more.

Lights Year Around

Nice

Touch your screen

9 months ago

Currently going through Christmas lighting

When I change the effect, or whatever it is called, the lights go weird. By weird I mean all white or off and do not exhibit any changes.

Tenet5953

9 months ago

Response from developer

Hi there, thank you for the feedback. I will pass it along to the app development team. If you would like to email apps@gemstonelights.com with any other feedback you may have it is always greatly appreciated:)

Love the lights/hate the app

Prefer these lights over the Govee lights. But prefer the Govee app.

Shehn2010

a year ago

Response from developer

Thank you for leaving a review! We’re excited to tell you that we've created a new HUB2 controller that comes with a brand-new app that’s easier to use and packed with fun features. The upgrade is simple and quick, with ongoing updates included. The Hub1 will continue to be supported, but if you’re interested in upgrading, reach out to your dealer or contact us at support@gemstonelights.com or (888) 908-2675 to learn more.

There Wonderful

These lights are amazing thank you very much

Macok December 2025

a year ago

Response from developer

Thank you for leaving a review! We hope you continue to enjoy the lights!

Not user-friendly

I have tried to set holiday lighting with this app and have had more frustration simply because it is not user-friendly. After one hour of setting and resetting, it will not maintain a custom lighting function.

JFL JD

a year ago

Automate… a little

The app has been very good and very reliable. So it does what is expected. But there is just one thing that blows my mind…. They put limits on how many timers you can set up to run automatically. There are 9 timers. Which means you have to pick and choose what holidays you want to automate. The timers are life savers. I can set it and every year my lights automatically change for the holiday. But I like to change the lights weekly during a holiday so it doesn’t get stagnant. NOT ALLOWED. It seems like a simple thing to allow unlimited timers. Or 1000 timers. Let’s us be creative with the lights and save us time from having to do the same thing every year. Would be a simple fix and a great addition.

ssbiggs

a year ago

Response from developer

Thank you for the feedback!

Stone bridge Neighborhood

Best lighting out there on the Market, I was the first house in my neighborhood to get them installed. After me there is now 5 more houses with the Gem Stone Lighting. Never have to climb a ladder again to install Christmas Lights.
You can be watching the Canucks Game house lite up Blue and Green then when the game finishes and the BC Lions Gzme starts it will switch to the BC LIONS colours.

Chevy Nova 22

a year ago

Response from developer

Thank you for the amazing review! You must be the trendsetter of the neighborhood!

No HomeKit support

I have the hub 2.0 for the next iteration of lighting, but also given an Opal bulb that doesn’t work with the other app, just this one. It’s not good. Every other light bulb, speaker, camera, electrical outlet fast controlled with Home, but this one bulb has this awkward app.

Johnny97

2 years ago

Response from developer

We’re sorry for the frustration with the Opal bulb and app compatibility. We understand the inconvenience and appreciate your feedback. If there’s anything we can do to improve your experience, please feel free to reach out to us via email at support@gemstonelights.com or call us at (888) 908-2675.

Great

I love my gemstone lights, and the app is quite good. My one criticism would be that they don’t have a “now playing” selection. It would be great if I open the app I could see what the lights were doing at this very moment. More important when multiple people use the app at the same time.

Withanf

2 years ago

Response from developer

Thank you for leaving a review! We’ve listened to feedback from customers like you and developed the Hub2 Controller which has brand new app, and this exact feature is included in our new Hub2. The Hub2 is a simple and quick replacement and will receive ongoing updates. The Hub1 will continue to be supported, but if you're interested in an upgrade, feel free to reach out to your dealer or contact us via email at support@gemstonelights.com or call us at (888) 908-2675 to learn more.

App calendar

Would love to see the app with a calendar so we could preprogram themes for different events and holidays.

App calendar

2 years ago

Response from developer

Lacking

I regret spending so much money on these lights, especially knowing now that Govee lights offer a much more functional app with a wider range of features, including advanced lighting effects and robust timer options. This app feels outdated and out of sync with 2024 technology standards. I can't help but wonder if the developers even use their own product—it feels stuck in the early stages of app development.

I've owned these lights for a few years now, holding out hope that a major update or significant feature expansion would eventually arrive. Unfortunately, nothing has changed. The app remains the same: same features, same timers, and only minor or nonexistent updates.

One positive note is the exceptional customer service provided by the company that installed our lights. They’ve been fantastic to work with, but they have no control over the app’s functionality or updates. Despite multiple attempts to contact Gemstone and inquire about future app enhancements, I’ve only received vague assurances that new features are coming. Yet, here we are—still waiting, still lacking.

If you’re considering permanent lighting, I strongly recommend exploring all options, especially ones with better app support.

PenneyBrown

2 years ago

Response from developer

Thank you for leaving a review and sharing your thoughts. We're sorry to hear the HUB app hasn't met your expectations. We have continually updated it over the years but found we were reaching the limits of what was possible. We’ve listened to feedback from customers like you and developed the Hub2 Controller which has brand new app. The Hub2 is a simple and quick replacement and will receive ongoing updates. The Hub1 will continue to be supported, but if you're interested in an upgrade, feel free to reach out to your dealer or contact us via email at support@gemstonelights.com or call us at (888) 908-2675 to learn more.

More options

I love my lights and this product. The only reason I’m not giving 5 stars is because of the app. I have been using it for almost 2 years and have not seen any significant improvements. I am limited to only 10 custom light configurations. For a company that promotes a wide range of options, why are we limited to only 10 custom options (per device). The color options are very deceiving. The yellow isn’t really a yellow. It’s more of a lime green. I don’t know if this is a limitation of the light or the app. Please update you app to allow more options.

twinzmom1229

2 years ago

Gemstone, kings of lighting

I absolutely love my gemstone lighting . I am the king of abeyance in my neighborhood. It’s amazing to watch people pass by my home a gaze with pure amazement. Some have event came to knock on my door to ask what kinda lights I have . I kindly smile and say “gemstone”
Having any other lighting would just be simply uncivilized. I love my gemstone lighting

lux realty

2 years ago

Response from developer

We love that you love your lights!

Christmas came early this year!

My husband surprised me with an early Christmas gift this year! He had Gemstone installed on our home. We are enjoying picking out festive lights every night (even sometimes during the daylight) to go with our team’s colors, the fall colors or the holiday themes yet to come. I love celebrating with my Gemstone lights!

Lights2024

2 years ago

Good but could be better

The app is pretty nice, but I wish there was a feature that showed the selection your lights were currently set at, instead of guessing what it’s on or trying to remember. This would especially come in handy when you have multiple boxes, and want to have every box (and all sections of your house) the exact same. Also, make an option to set one box, and then copy that exact same setting to all boxes instead of going into each box and trying to have it match exactly.

Chemguy51