Seems stuck on a must update loop
Just updated and still pops up that the app needs an update. Not functional to set an appointment.
Updated app but still get an error
Trying to book an appt but says I need to update the app. I have already downloaded the latest version but still getting the same error.
Overall I have not been impressed by the app for year. It doesn’t consider the customer experience when you book. You should be able to bookmark your stylists and easily book recurring business.
I think the brand is stronger than the look and feel of the app.
Overall I have not been impressed by the app for year. It doesn’t consider the customer experience when you book. You should be able to bookmark your stylists and easily book recurring business.
I think the brand is stronger than the look and feel of the app.
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Used to appreciate
I used the app consistently for two years to book, reschedule and cancel appointments. Today, attempted to use and received message the version I had was out of date, please update. I updated and am now in a loop that keeps telling me to update (App Store won’t let me as I already did) and I cannot book or see services. Weird. Ironic because current update was to fix bugs. Hmmm???
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can’t reset password
it’s useless if I can’t access it
Hideous, outdated app
Practically useless because it won’t let you stay signed in, won’t save your sign in or allow you to use the Face ID option. Irritating beyond belief, and despite constant complaining for the last three years, they never fix it.
Negative stars-
Of all the apps I have ever used this is the worst. It loses my login, won’t let you enter your phone number properly and never does send you a code to reset your password. The only thing worse is sitting on hold for forever trying to book an appt over the phone. If I didn’t love my service provider - I would boycott the app and Gene Juarez.
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App barely works
It doesn’t label any of the fields for autofilling address or credit card data, nor does it support Apple Pay or Sign in w/ Apple. When I tried to enter my credit card, it was repeatedly rejected for “mismatched zip code”, even though I both double checked that I input it right, _and_ that my ZIP code on file at my card’s issuing bank were correct. It only went through after I used an incorrect zip code that I used to live at last year.
Worse still, when you “reserve” a spot during the checkout process, that reservation isn’t tied to your account even though you need to be signed in to reserve a slot- so if you have any kind of problem during checkout, you’ve lost your preferred time slot until the reservation expires (and then you have to hope nobody else snipes it).
Finally, this app doesn’t appear to have been designed with the notch in mind- which has been a standard feature of iPhones since the iPhone X. Instead, I get black bars at the top and a little bit of the UI clipped by the notch.
Worse still, when you “reserve” a spot during the checkout process, that reservation isn’t tied to your account even though you need to be signed in to reserve a slot- so if you have any kind of problem during checkout, you’ve lost your preferred time slot until the reservation expires (and then you have to hope nobody else snipes it).
Finally, this app doesn’t appear to have been designed with the notch in mind- which has been a standard feature of iPhones since the iPhone X. Instead, I get black bars at the top and a little bit of the UI clipped by the notch.
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Won’t let me enter verification code
How stupid an app do you have? It sent me. Verification code with special characters and the app WONT LET ME ENTER THEM on my phone. Jeez
Worst App of all I have used!
New updated version is worse than previous version! Wiped my history and keeps locking me out so I can not sign in. Requested a link to reset my password and sent a verification code that also temporally locked me out! Soooo frustrating that after all these years that the Salon can not get this ridiculous site to work!
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Bring old version back
The app does not allow you to move along the services. You can’t go back to the list of services or choose another location. The current version is worse than the previous. It freezes often. Go back to the previous version
What happened
This new app is missing services. It’s not user friendly and it only works every other time I use it. Please bring back the previous design!
Check in forms don’t work
This app is great in theory but it’s impossible to use the remote check in because the app says you have forms to view before you can check in then won’t show you the forms. This has been a bug for at least 3 months. Three stars are because the check out process is pretty slick and the check in process was great when it worked.
Update- it’s been six months and check in still doesn’t work. I suppose the app developers have moved up to other projects if you can’t fix a bug in 6 months. I keep reporting it to the front desk but obviously they can’t help. The only use for the app is to track my appointments.
Update- it’s been six months and check in still doesn’t work. I suppose the app developers have moved up to other projects if you can’t fix a bug in 6 months. I keep reporting it to the front desk but obviously they can’t help. The only use for the app is to track my appointments.
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Does the job
Very helpful to have a record of past and upcoming appointments, the payment process is very easy. For an app I use occasionally, happy to have this added convenience
Not good
1. The app doesn’t even show the Federal Way location
2. I have an appointment scheduled at the Federal way location, and under upcoming appointments it shows that I don’t have any appointments scheduled
3. The prices aren’t the same on the app as they are at the location - like a $30 difference in price for a haircut.
2. I have an appointment scheduled at the Federal way location, and under upcoming appointments it shows that I don’t have any appointments scheduled
3. The prices aren’t the same on the app as they are at the location - like a $30 difference in price for a haircut.
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Password reset
Same problem as previous reviewer, app will not let me reset my password! Have been trying for months and no luck!
Can’t reset password
Like other reviewers, I can’t reset my password via online or the mobile app. This app used to work fine but now can’t do the easiest thing
So frustrating!
Haven’t used app in a while, went to use it today and it says it needs to be updated. But when I go to App Store “open” is the only option. I’ve tried on 2 devices and same thing happens.
Cannot update my profile
Somehow upon setting up my profile, both my email and phone number were entered incorrectly!? And the app will not let me update any changes therefore it’s useless.
Will not allow me to reset my password
I have tried to reset and app is not allowing me to reset my password. I need the app in order to check in for my appointment!
Horrible App
Download the new app it will make check in and payment easier. Ok so now all I can do is make a haircut appointment and nothing else. I cannot edit my preferences either it just gives me an error that a user already exists. So much for ease and contactless payment.
