Generac Field Pro Reviews: Is It Legit?

Name: Generac Field Pro
Rating: 2.93333 (30 reviews)

Generac Field Pro

Generac Power Systems, Inc.

🔧 Utilities

Customer Experience

Positive experience18.2% of reviews

Neutral9.1% of reviews

Negative experience72.7% of reviews

~ Based on 11 written reviews from the US App Store.

Is Generac Field Pro Safe?

Generac Field Pro has mixed safety signals based on user ratings. AppsHunter Safety Score for Generac Field Pro is 63/100.

This assessment is based on 30 user ratings, with an App Store average of 2.9/5.

Safety Analysis

44.8% of ratings point to a safe experience

6.9% of ratings suggest some concerns

48.3% of ratings point to a risky experience

~ Based on 29 App Store ratings for Generac Field Pro.

Is Generac Field Pro Legit?

Generac Field Pro appears to be a legitimate app. AppsHunter Legitimacy Score for Generac Field Pro is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Worst thing to happen to Standby generators

I am a technician of over 5 years, and this app is insane, the mobile app is too large for my phone screen and I can never access what I need to access due to this issue. Why do I need an app to set up a generator, why can I not register the generator like the old days with the 5 digit code? Yall ruined the Generac experience with this app and the 2 new generators I’ve installed the home owner doesn’t understand why this app is needed. It’s absurd and a time waster.

CCbake381

16 days ago

Intuitive

The app makes it really easy and reassuring to setup generator. I feel it would be good if there was a run start on the app also. The Bluetooth dongle that attaches to the generator makes it really easy to connect your phone app. I wonder if the app also relays on internet connection which could be problematic.

EEddie.Sp

a month ago

Frustrating

So it seems every other update there’s something wrong that doesn’t allow you to connect the app to Bluetooth, which leaves us down and not able to access the customers Generator until the next update.

Only having one method to access the service on a generator is very risky because there’s no fallback or fail safe

So here I am after an hour drive to a customer’s house after updating the app. There’s no option to connect to Bluetooth through the app.

FRFrustrated racer.

2 months ago

Pathetic

Pathetic this is needed to install the generator and pathetic that we stand around for an hour waiting for the firmware update to complete

IInhershey

2 months ago

Needs to connect to Bluetooth but Dosent ask to connect to Bluetooth.

Settings> apps> field pro> no request for Bluetooth access

Hherokid124

2 months ago

Fix this garbage app

How do you expect anyone to work on these new units when you have to delete and download the app 15 times before getting into it

AAlalalalalah

4 months ago

Problem connecting

Connection problems just about every time I try to work on a generator

2207OR

4 months ago

Does not support Generac 48kw XG

As the title states, I was unaware that this app did not support this generator. I am left with having zero ability for this generator to communicate back as there is zero cellular connection in my area and only WiFi. When trying to connect, the serial number just shows as “Generac” and refuses to connect as the serial number doesn’t match the prepared status. It would be nice if support was added for the new XG generators with the new cell module that run on the PowerZone 410 controller.

MMaxHerman11

7 months ago

Not very good

Often doesn’t work smoothly and very rarely offers solutions more than “try again”. The old way of setting up generators was quicker overall and certainly much more consistent.

JJourneyman458

9 months ago

Response from developer

Thanks for sharing your feedback - we're sorry for any frustration this caused. We are continuously working to improve the application and have recently released version 1.9.0 which included several fixes. If you continue to experience issues, please contact Customer Support at 1-888-436-3722 with the Generator Serial Number and Connectivity Accessory Serial Number.

Meh

The app is cool when it works but there is always something going on with it

MMcloven118

10 months ago

Response from developer

Thanks for taking the time to share your feedback. We’re sorry to hear about your experience. Our team is continuously working to improve the app, with updates released on a monthly basis to address issues and enhance performance. If you’re open to it, we’d appreciate the opportunity to learn more about what happened and help resolve it. Please contact Customer Support at 1-888-436-3722 so we can assist you directly.