Problems…
I have had to download this app about 20 times because it keeps crashing
Horrible warranty support
Terrible Warranty Support
I purchased a Generac PWRcell system in 2022 with six battery modules. Since August 2026, the system has experienced serious battery issues, leaving us without reliable backup power.
Despite repeated calls, emails, and escalations, Generac has provided no clear resolution, repair timeline, or meaningful warranty support. Their communication has been extremely disappointing.
After months of frustration, Generac offered a insulting $50 in compensation for a system that represents a substantial investment.
Generac promotes reliability and peace of mind, but their warranty support has been anything but reliable. I would strongly caution anyone considering a Generac system. A warranty means nothing if the company won’t stand behind its products.
I purchased a Generac PWRcell system in 2022 with six battery modules. Since August 2026, the system has experienced serious battery issues, leaving us without reliable backup power.
Despite repeated calls, emails, and escalations, Generac has provided no clear resolution, repair timeline, or meaningful warranty support. Their communication has been extremely disappointing.
After months of frustration, Generac offered a insulting $50 in compensation for a system that represents a substantial investment.
Generac promotes reliability and peace of mind, but their warranty support has been anything but reliable. I would strongly caution anyone considering a Generac system. A warranty means nothing if the company won’t stand behind its products.
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App isn’t working
With the new update I haven’t been able to get into my app
Muy general e incompleta
Creo que puede mejorar, dar mas información y detalles.
😁
I’m sad that everything is broken and it feels like they’re never going to get my battery cabinet back on line.
Fake update
No update fake
Battery Charge
We’ve been limited to an 80% charge on our batteries. It’s been over three weeks. Can you tell me when this will be over?
Necesitan mejorar las estadísticas
La app es bastante buena; pero no tengo forma de comparar directamente los consumos vs la generación vs la exportación. Todo está en secciones separadas.
Issues !!
I’ve contacted Generac & they referred me to a company to fix my solars that’s under warranty.. the company mentioned Generac has to pull the warranty and make an appointment !! It’s been over a month this shouldn’t be happening!!!
Uses tech support
Two months my battery is not working, no one cares to fix it.
La mejor
Buena
Latest update required reload of app
Latest update required reload of app on iPad and
Iphone
Iphone
Functions and updates
Latest update broke my app, and previously my continued complaint is that there is no notifications available when systems/devices go offline, and because the system is so unreliable, I have to check it daily to make sure one or both of the PVLinks hasn’t dropped out.
It stopped working
With the latest update all I see is a black screen. iPhone 16 and iPad. Both stopped working. Pure black screen is all I see. I deleted the app then started over with a new download. Then it started working again
PWRview
Good stuff
Poor functionality
This app is really a nuisance. It constantly asks me to log in again (even after short periods like 3 days). Along with the poorly functioning battery system, Generac needs to improve their game.
App never works
9/10 times the live feed never works. Need to be able to set our own schedules through the app especially with these peek hour charges. I need my system to function for me
Not impressed
I’m brand new user and so far I’ve had to delete the app twice and reinstall in order to display information. Definitely not the experience I was hoping for as a new solar owner.
Sometimes Reliable
This app works most of the time. But sometimes I do not know what happens but it goes off into the abyss. Really don’t know if it has a mind of its own .
App won’t open
Application was working fine and I guess they did an update a day or so ago and now can’t get into the app at all!?!
