Noise
Do I really need to be asked to review the app every time I open it?
AI instead of a human via telephone
I have been a member of the GEFCU credit union for over 40 years and I’ve loved it since day one. However I used to be able to call and talk to one of the receptionist and she could transfer me to the department I needed and unfortunately now I have to deal with AI. It is extremely frustrating and in my opinion bad service and I wish that could be changed although I realize we’re moving toward that with everything else, but not having someone at my bank when I’m in a panic is really hard on me.
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Can’t use it
Can’t make a payment app doesn’t work. Just always pops up call the bank to move money. What’s the point in having an app at all?
No option for principle only payment
The app is fairly easy enough to navigate, but it would be extremely beneficial and a time saver to add the option of making a principle payment. It’s a hassle to have to call in order to make a principle only payment.
A+++
Great bank/credit union I have been a member for over 35 years, best and cheapest rates always, my go to bank!
