Scam
WASTE OF MONEY!
NO I DONT WANT NO EXTRA POINTS FOR A USELESS APP BUT A REFUND WOULD BE NICE BUT I DOUBT ILL GET THAT CONSIDERING THIS APP IS A SCAM
Contestação
Response from developer
Prezado(a) usuário(a), Agradecemos por entrar em contato e compartilhar sua opinião conosco. Pedimos sinceras desculpas por o resultado gerado não ter atendido às suas expectativas em relação à semelhança. A geração de imagens por IA envolve algoritmos complexos que, por vezes, apresentam certo grau de imprevisibilidade. Fatores como ângulos do rosto, iluminação e detalhes minuciosos da foto original podem influenciar significativamente a forma como a IA interpreta e reconstrói a imagem. Saiba que nossa equipe trabalha constantemente no aprimoramento dos modelos para melhorar a precisão e a semelhança. Como forma de agradecimento pela sua paciência, creditamos alguns pontos extras em sua conta para que você possa tentar novamente com outras fotos ou estilos. Obrigado por nos ajudar a melhorar!
Does not work!
Response from developer
We sincerely apologize for the negative experience you encountered and the resulting disappointment. If you expended a significant number of credits while creating a video, only to find the final result unsatisfactory, we would be more than happy to assist you. Please send an email to support@zoroaiapp.com, including your User ID and the name of the template you used. Our team will verify your situation and refund the credits you consumed due to the failed generation. We are currently working actively to enhance both our product quality and transparency. Thank you for your candid feedback.
This is a very bad and scammed.
I understand that I was not refunded the €9.99 because I had already used the subscription. However, my subscription should still be active until July 1.
Today, when I tried to create another video, the system asked me to pay another €9.99 even though my first subscription has not yet expired.
Could you please explain why I am being charged again and help resolve this issue?
Response from developer
Hello. The subscription offers base benefits like an ad-free experience and full app access. However, because advanced AI effects require expensive cloud processing, certain specific models consume credits. We apologize for any confusion and are working to improve system transparency.