Probably the best app I’ve used for banking in SL. Minor suggestions
Suggestions:
No other products available - BNPL? Credit cards?
Rewards - coupons and deals are pretty cool. Maybe would like more areas - don’t see a lot of restaurants, don’t see recreational (no gyms), don’t see fashion. Plan to use my first coupon later.
Would also ideally like a dashboard level view of all my spending activity, average investments across FD, Savings at genie at some point.
App updates - this actually is quite frequent. Can this be reduced ? Have been inconvenienced at times where I’ve needed to use the QR but get stuck cause I have to update.
Response from developer
Dear Valued Customer, Thank you for your feedback! We're happy to hear you're enjoying the app. Regarding your suggestions, BNPL and credit cards are currently unavailable, but we appreciate your interest and will consider them for future updates. Your idea for a dashboard to track spending and investments is noted and will be shared with our team. We understand your concern about frequent app updates and apologize for any inconvenience caused. We’re continuously working to enhance your experience. Thank you for your patience!
Unable to top up the wallet
If I try to add the card again it will say that the card is already added to the app.
Response from developer
Dear Valued Customer, We apologize for the inconvenience you’re facing with adding and selecting your card. Thank you for bringing it to our attention. If you need immediate assistance, please contact our support team directly.
No feedback
Response from developer
Hi, We apologize for the inconvenience caused. Please be kind enough to reach us through Facebook or Instagram messenger or through our email genie@dialog.lk and our team will assist in resolving your query.
Still lacking a lot
Response from developer
Dear Valued Customer, We’re sorry to hear about the issues you're facing with the latest update. We’re actively working to resolve these issues and enhance the app's functionality. Thank you for your feedback, and we’ll make sure to prioritize fixing these problems in upcoming updates.
Typical dialog app
Response from developer
Dear Valued Customer, We’re sorry to hear about the issues you’re experiencing with the app's functionality, especially with checking balances. We’re working on addressing these issues to improve the user experience. Thank you for your feedback and patience!
