Georgia Aquarium Explorer User Reviews

Name: Georgia Aquarium Explorer
Rating: 4.28571 (42 reviews)

Georgia Aquarium Explorer

Georgia Aquarium Inc

📚 Education

✈️ Travel

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Love this place

The only thing that would make it better is if I could live here

ToddMarett

4 months ago

Fantastic fish and fun!

This was the best experience! I would advise you to arrive as soon as they open as it can be a bit crowded as the day goes on. The exhibits are well lit, so much to see and read. There is something for kids and adults here. Be sure to buy the dolphin experience tickets when you buy your entry ticket to the aquarium. Wear comfortable shoes, by the time we left I had walked almost 7,000 steps. It was a fun way to spend a few hours with family. Definitely download the app, makes checking in at the entrance better

Cameragirl2000

4 months ago

App is broken

After login the app crashes and just displays a cute sea lion photo with Opps. Refresh doesn’t do anything. Have to uninstall and reinstall app to get out of the OPPS crash page but every time I login the app crashes again. Useless!!!

unhappy~punter

7 months ago

Response from developer

Thank you for letting us know, and we’re really sorry for the frustration you experienced. That definitely wasn’t the experience we want anyone to have (even if the sea lion is pretty cute). This issue was caused by a login bug that has now been resolved in our latest app update. Please make sure you’re running the most recent version of the Georgia Aquarium app, then log in again — everything should work smoothly now. If you continue to have any trouble, our team would be happy to help at hello@georgiaaquarium.org so we can get you back to exploring without interruption. Thank you for your patience, and we hope to see you back in the app soon!

Broken functionality

The app is great….until you log in. Then, it stops working altogether and just displays an error, “oops”

iamkmck

7 months ago

Response from developer

Hi there — thank you for your feedback, and we’re sorry you ran into this issue after logging in. That “oops” error was caused by a login bug that has since been resolved. Please update to the latest version of the Georgia Aquarium app and try logging in again. If you continue to experience any trouble, our team is happy to help at hello@georgiaaquarium.org so we can get things swimming smoothly again. Thank you for your patience, and we appreciate you taking the time to share your experience!

App is really buggy

Got my aqua pass and first reservation and now the app is stuck on the oops screen and won’t reload at all! It’s been glitching so bad as of late that I almost gave up getting my pass.

Andrew Alex Steven

7 months ago

Response from developer

Hi there — thank you for sharing this, and we’re really sorry for the frustration you experienced. That’s definitely not the experience we want for our pass holders. The “oops” screen you encountered was related to a recent app bug that has now been resolved. Please update to the latest version of the Georgia Aquarium app and try again — the issue should no longer occur. If you’re still having trouble accessing your pass or reservation, please reach out to us at hello@georgiaaquarium.org, and our team will be happy to help right away. We truly appreciate your patience and are so glad you chose to become an Aqua Pass holder. We look forward to welcoming you soon!

Error every time now

Can’t login to the app anymore, checked to make sure it’s updated, and just keep getting an oops error and told to refresh. Very frustrating

😅😂☺️😊

7 months ago

Response from developer

Hi there — we’re sorry for the frustration, and thank you for taking the time to let us know. The login issue causing the “oops” error was related to a recent app bug that has now been resolved. Please try logging in again, as the issue should no longer occur. If you continue to experience any trouble, our team would be happy to help at hello@georgiaaquarium.org so we can get you back into the app as quickly as possible. Thank you for your patience, and we appreciate your feedback as we continue improving the experience.

Can’t login… or do anything anymore

It was useful for the sake of booking a single reservation as an Aqua Pass member, then immediately after booking it kept showing an “Oops” page and wouldn’t let me load the app again. After closing and opening the app multiple times (and trying on a different phone!) it still continues to show the same page. While I’m sure it offers some utility beyond just making reservations, I won’t know because I can’t even access the app anymore. It definitely needs UI/functionality updates if the app continues to exist altogether.

randyschmidt82

7 months ago

Response from developer

Thank you for taking the time to share this detailed feedback, and we’re truly sorry for the frustration you experienced. We understand how disappointing it is to successfully make a reservation and then lose access to the app entirely. The “Oops” screen you encountered was caused by a recent login issue that has since been resolved. Please make sure you’re running the latest version of the app and try opening it again — you should now be able to access all app features normally. We also appreciate your comments about overall functionality. Feedback like yours helps guide ongoing improvements as we continue enhancing the app experience. If you’re still experiencing any issues, please reach out to us at hello@georgiaaquarium.org, and our team will be happy to assist directly. Thank you again for your patience, and we hope you’ll give the app another try.

So easy to use!

The new app is amazing! It’s so easy to use and I love being able to manage my tickets and Aqua Pass reservations in one place now and see an itinerary for my day when I have a visit scheduled. This update is soooo much better.

EmilyWatford

7 months ago

A must-have for every Aquarium visit!

The redesign is beautiful and the app feels faster and more intuitive. The personalized itinerary and quick access to reservations make planning my day so much easier. Huge improvement!

Tom Causa

7 months ago

was able to buy ticket

i was able to buy my ticket

yasminun

a year ago

App is the least functional app I’ve used

The app is impossible to navigate. You simply cannot buy tickets on the app. Then once you buy them without the app, there is literally NO WAY to connect your tickets to your app so adding excursions and everything else doesn’t work. Forget about it.

TAINTedTickler

a year ago

Newly Optimized

I think most of the negative reviews are just old the app works great now

BennHenny

2 years ago

Worst app I’ve ever use

App and the mobile website are the least user friendly I’ve ever used (I am gen z and technically literate). Can’t find the shopping cart but it doesn’t matter because your tickets didn’t save to the cart anyway. Cant edit user account information, frequently caught in a loop to buy tickets. 0/10

Eaga

2 years ago

Horrible APP

I bought a year pass 06/20024, installed app so everything would go smoothly. First off, it doesn’t stay logged in, when you do get logged in, it doesn’t even remember you have an annual pass. Found the barcode, had it scanned, still had to prove I had pass by showing my email. Brought family, couldn’t get the discount for them. Scanned my parking pass to get discount, it didn’t work but an attendant was able to give pass holder parking discount not with my barcode though. Hopefully it works next time because I can’t find the emai. I checked for an app update and there was none. This review is only for the app. The Aquarium animals & employees are awesome!

Fire Opal 19

2 years ago

Just White Screens

Works great when I download it but the moment I try to login to my account it just white screens and I can’t do anything else even after closing and reopening the app

Shadowalker1390

2 years ago

Doesn’t work

Your app is not working. I’ve deleted and downloaded it. Turned my phone off and on. It just goes to a blank white screen. I have an iPhone 12 Pro.

K9recon

2 years ago

Doesn’t work, so can’t access tickets

The app worked earlier last year, but late last year started going white screen as soon as I log in. Can’t access anything, so I’ve decided to spend my membership money somewhere else and I won’t be renewing my membership.

MDG54

2 years ago

Calendar bug

The app is full of bugs - the calendar is wrong, you choose a date and in the end there is another date to buy

Andreas Tman

2 years ago

Horrible App

I tried to register. It allows me to add all my information. However I click submit; nothing. Just frozen. Tired 4 times. I deleted this app. You’d think as much as it cost to visit this aquarium they would have a decent working app.

I’m tiredofapps

2 years ago

app showing a white screen after login

having the same issue others are reporting - i log into my account and i just see a blank white screen. tried deleting and redownloading and i tried logging in again it’s still doing the same thing. disappointed.

morgmos