No back button
No back button to to go to previous page on daily calendar
Excellent Tour by Danielle
Beyond the sea deep dive, Danielle was phenomenal! She was so pleasant and accommodating of all questions and her knowledge and attention to detail made this tour exceptional for us!
Keep up the smile and energy Danielle!
Keep up the smile and energy Danielle!
please fix this still terrible app
I could write a very long review about all the things in this app that do not work well or do not work at all, but I’ll just say this: this app has always been bad. each update I hope that it’s been fixed, but then I download the update and it’s gotten worse. They should hire a new company to manage their website and app. a world class aquarium with this bootleg ratchet joke of an app doesn’t make sense. developers, if you read these, what is going on over there? its always the same junior developer mistakes. do better or maybe ask AI why your performance is so poor and your app so buggy and slow. like really, please ask Claude. yall are bozoing really basic stuff.
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Best time
My teens loved the aquarium. The puffins were amazing!!!! Belugas, great! Whale shark, phenomenal! I don’t think there is a thing we didn’t like. So great we got memberships. We love going down.
Checkout nightmare
Took over 30 minutes to pay for my tickets. It REFUSED to accept debit cards and only took a credit card after a half dozen failed attempts. I would rather pull teeth than buy tickets through your app or website again
Love this place
The only thing that would make it better is if I could live here
Fantastic fish and fun!
This was the best experience! I would advise you to arrive as soon as they open as it can be a bit crowded as the day goes on. The exhibits are well lit, so much to see and read. There is something for kids and adults here. Be sure to buy the dolphin experience tickets when you buy your entry ticket to the aquarium. Wear comfortable shoes, by the time we left I had walked almost 7,000 steps. It was a fun way to spend a few hours with family. Definitely download the app, makes checking in at the entrance better
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App is broken
After login the app crashes and just displays a cute sea lion photo with Opps. Refresh doesn’t do anything. Have to uninstall and reinstall app to get out of the OPPS crash page but every time I login the app crashes again. Useless!!!
Broken functionality
The app is great….until you log in. Then, it stops working altogether and just displays an error, “oops”
App is really buggy
Got my aqua pass and first reservation and now the app is stuck on the oops screen and won’t reload at all! It’s been glitching so bad as of late that I almost gave up getting my pass.
Error every time now
Can’t login to the app anymore, checked to make sure it’s updated, and just keep getting an oops error and told to refresh. Very frustrating
Can’t login… or do anything anymore
It was useful for the sake of booking a single reservation as an Aqua Pass member, then immediately after booking it kept showing an “Oops” page and wouldn’t let me load the app again. After closing and opening the app multiple times (and trying on a different phone!) it still continues to show the same page. While I’m sure it offers some utility beyond just making reservations, I won’t know because I can’t even access the app anymore. It definitely needs UI/functionality updates if the app continues to exist altogether.
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So easy to use!
The new app is amazing! It’s so easy to use and I love being able to manage my tickets and Aqua Pass reservations in one place now and see an itinerary for my day when I have a visit scheduled. This update is soooo much better.
A must-have for every Aquarium visit!
The redesign is beautiful and the app feels faster and more intuitive. The personalized itinerary and quick access to reservations make planning my day so much easier. Huge improvement!
was able to buy ticket
i was able to buy my ticket
App is the least functional app I’ve used
The app is impossible to navigate. You simply cannot buy tickets on the app. Then once you buy them without the app, there is literally NO WAY to connect your tickets to your app so adding excursions and everything else doesn’t work. Forget about it.
Newly Optimized
I think most of the negative reviews are just old the app works great now
Worst app I’ve ever use
App and the mobile website are the least user friendly I’ve ever used (I am gen z and technically literate). Can’t find the shopping cart but it doesn’t matter because your tickets didn’t save to the cart anyway. Cant edit user account information, frequently caught in a loop to buy tickets. 0/10
Horrible APP
I bought a year pass 06/20024, installed app so everything would go smoothly. First off, it doesn’t stay logged in, when you do get logged in, it doesn’t even remember you have an annual pass. Found the barcode, had it scanned, still had to prove I had pass by showing my email. Brought family, couldn’t get the discount for them. Scanned my parking pass to get discount, it didn’t work but an attendant was able to give pass holder parking discount not with my barcode though. Hopefully it works next time because I can’t find the emai. I checked for an app update and there was none. This review is only for the app. The Aquarium animals & employees are awesome!
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Just White Screens
Works great when I download it but the moment I try to login to my account it just white screens and I can’t do anything else even after closing and reopening the app
