Gerald User Reviews
Customer Experience
~ Based on 4,249 written reviews from the US App Store.
What users say
Summarized from real user reviews of Gerald. Based on 30K reviews and a 4.4/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.
Positive things
- 💯Excellent customer service
- 🚀Convenient overdraft protection
- 🤝Helpful support team
Negative things
- ⏱️Slow processing times for advances
- 🔒Concerns about account security
- 💰Expensive subscription fees
- 🤯Confusing and misleading app features
Is Gerald Safe?
Gerald - Cash Advance appears safe based on user ratings. AppsHunter Safety Score for Gerald is 88/100.
This assessment is based on 29,821 user ratings, with an App Store average of 4.4/5.
Safety Analysis
~ Based on 29,821 App Store ratings for Gerald.
Is Gerald Legit?
Gerald - Cash Advance appears to be a legitimate app. AppsHunter Legitimacy Score for Gerald is 93/100.
Based on 93 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
You can only access $19 of the advance. The rest has to be used in their online store. It’s such a rip off.
One thing I’ll say about Gerald is their customer support is solid. They respond to questions quickly unlike Grid and other apps. With that said, this is not the place to get a cash advance. You’ll hear that you’re getting $85-$100, but most of that money will go to their online store and $10 shipping fees. In the end, you’re lucky to get $25 in your bank account. Gerald will claim it’s to avoid fees, but $10 shipping fees and expensive items defeats the purpose of that sentiment. Run for the hills. I’m sure there’s nice people at Gerald, but as a cash advance app, they get the grade of F-.
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Nice app.
Support helped me regain access to my account quickly and efficiently. Thanks
The free transfer cash advance is awesome!
Markell great
Helped me quick and easy ! Customer support Caitlyn was super helpful !
Markfil was great and helpful. Requesting an advance was easy. I love the free cash advance transfers. Definitely recommend the Gerald app!
Did and amazing job!
Jubelle at customer service is absolutely amazing helped me recover my account and extend my payment date when I had problems with my paycheck.
Stephanie was a great help.
Stephanie is great person. She got what I ask for with no problems 😊
Quick and easy communication with Markfil.
Jubelle has been very responsive to me and my needs
Stephanie provided great customer service and quick. I love this app, it helps out when I need it
I needed assistance with a request and Jubelle assisted me right away
Markfil helped me out a lot today! So understanding and patient with me, helped get everything I needed done and situated. Couldn’t do it without him!
I love this app and I love that I’m able to buy somethings I need using this app. Stephanie was very efficient and was able to help me.
Markel was quick to respond and very polite and helpful.
Stephanie gave me greatest customer service and helped me thru my situation
