Gerald User Reviews

Customer Experience

Positive experience88.9% of reviews
Neutral1.2% of reviews
Negative experience9.9% of reviews

~ Based on 4,415 written reviews from the US App Store.

What users say

Is Gerald Safe?

Gerald - Cash Advance appears safe based on user ratings. AppsHunter Safety Score for Gerald is 88/100.

This assessment is based on 30,774 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.2% of ratings point to a safe experience
3.0% of ratings suggest some concerns
12.8% of ratings point to a risky experience

~ Based on 30,774 App Store ratings for Gerald.

Is Gerald Legit?

Gerald - Cash Advance appears to be a legitimate app. AppsHunter Legitimacy Score for Gerald is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Do not use this app

First of all, my intuition told me not to use this app. The first red flag was that you’re required to use a certain amount of the money they offer you as an advance to purchase something through their marketplace before you can access the remaining amount—which, by the way, is not even the full amount you have left.

Then, after using the app for two months, the marketplace suddenly became unavailable. I reached out to customer support and included a screenshot showing what was happening. Someone responded promptly and asked me to send a screen recording. I sent it, and now it’s been two days with no response or resolution.

At this point, I would not recommend this app to anyone. Based on my experience, it feels extremely misleading and untrustworthy. Be careful before using it.
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Bug Report

Caitlyn was very helpful with in app support when I had issues!!

Not worth it

If I could give a zero star, I would there are too many stipulations and you have to use 60% of your advance on the app so if it says you’re gonna get $50 you have to spend $31 on that and then you can get $19 advanced to your bank. I would not recommend this to anybody.

Advance

Amazing app! If you ever need anything Stephanie is a great help

Response

Jubelle was able to quickly assist me with reactivation

Got help with my account

Jubelle was an amazing help!

Great customer service!

Jabelle provided great customer service and quick. I love this app, it helps out when I need it

Jubelle is great and so helpful

Truly recommend this app!!

gerald is great!

stephanie is great help!

Great app

Customer service was smooth and very helpful shout out mark for the wonderful help

New cash advance

The new no fee cash advance makes this app better than before. Stephanie is very responsive and quick.

RAEMOND

Ask for raemond if you need customer assistance he gets things done for you.

I love it

Mark was very helpful

Cash advance

My customer service rep, his name is Mark, he was a great agent and I love the fee free cash advance because it helps out when I desperately need it

Great helpers

Staff has been very responsive to me and my needs

Good

Good up, Markfil has been very helpful.

My phone number

I asked for my phone number to be changed Raemond was super fast and extremely helpful thank you so much now I need to see if they will work with me.

Review

This is a great app. With the no transfer fee it helps a lot. I had wonderful customer service thanks to mark so definitely check this out if you’re looking for cash advances

BS

Literally so BS! The approve you of an advance & you HAVE to use it TOWRDS a corner store purchase? We apply for cash advance to revive the FULL amount; not to go shopping for things that’s HIGHER than the store cost at that! Than have to pay it ALL back? Such a Scam they want to have control over how you use your advance is BS! When you’re left with $20 to spend? Completely BS
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Cash advance free fee

Mark helped me get a cash advance. Thank you!