Can’t rely on this app
WARNING: this app may log you out randomly without letting you know, and you need your physical ID to get back in, so you can’t necessarily count on it. What’s the point of it if I have to carry my physical ID around everywhere anyway just in case?
Has to be set up all over again
I have had this app since the beginning. And since the beginning on a random basis, you have to start all over again from zero to set this up. So that means you have to find your drivers license and start over. There is no way to login; there’s no way to restore. If you have to set this thing up new several times a year, why do I even use it? Why don’t I just carry my drivers license? It seems to defeat the whole purpose of this thing. Oh..and their support is terrible.
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Deleted Profile and Error messages
Have loaded and lost my info 2x and 3 weeks straight of “memory issue” error messages at the end of attempts at re creating. Tax $ wasted.
Required Utah Phone#??
I’ve been using this app for a year or more now, but suddenly an update now requires that I have a Utah area code phone number? Why? I have an Utah DL, which has no requirement for a Utah area code phone number. Please fix this.
Error on Signup
Verify identity fails due to a memory issue. Not a fan of all the error messages only a minute in.
No longer working
Not a great app, but it used to work. Now it throwa out of memory errors on ID setup after randomly logging out. No response to support requests. Writing to the Utah legislature to allow Apple ID instead of this poorly supported app.
Won’t work
Have had my info uploaded and the app working 2 separate times and then it stops working. Trying to get it set up for the 3rd time and keep getting an error when doing the facial recognition. Something about lack of memory. Carrying my license is a pain trying to use this app is more painful.
Impossible sign up
Be prepared. It’s nearly impossible to sign up, 1. It will constantly say failed when you get to the step to input your phone number, and when you eventually get past that many days later. You will then get the failed again after you try to do the facial recognition portion. Still haven’t been able to get past that point.
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PLEASE Make an APP just like this for ALABAMA….PLEASE! I’m begging you!
I really, really LOVE this APP! I just WISH there was One Available for the State of Alabama. Is there any chance your team could work on 1 for Alabama cause every other State in the U.S. has one besides Sweet Home Alabama. lol I downloaded the UTAH Mobile ID App in hopes that I could somehow load my Driver License onto it along with my Car Insurance, Registration, & any other much needed items to have on the ready. If you or your Team reads this, PLEASE Make an APP for Alabama. It would be GREATLY APPRECIATED!
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Broken
I’ve been using this app for a few years. Now it is broken. I have to recreate my ID and rescan it. What is the point of having it if you can open it up and find out they deleted your ID on it? Shame on Utah government for using this and not allowing integration with apple wallet, as promised.
It’s broken
Quit working tried to uninstall and reinstall and now I get a file creation error
Was working, latest update broke the app
Was working fine, latest update forced a sign out and gives an error about my c drive being full when trying to login.. on my iPhone.. trash
Unreliable
I stopped carrying my ID. Yesterday, I was pulling up my ID for information, but now I have no access to it. I’m brought to a Sign Up screen and I can’t even Sign up or otherwise login (Doesn’t recognize my phone number). If it’s not reliable, then you need to always have your ID with you… Then you mind as well not have the app except as a dodgy backup.
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What’s the point??
Why is this an option when NO ONE will accept this as ID? I’ve yet to have anyone in Utah accept this as a form of acceptable ID.
Wait-where is my mobile license?
So, I set this app up a year ago and had been using it. Most people wouldn’t trust the app because it looks NOTHING like a drivers license but I knew the police and airport did so I was ok with that and helped others know what to expect.
Today I opened the app and WOW, where is my driver license info!?!?!?! It’s gone. I had to set it up again but with a WHOLE LOT MORE information required AND my physical license which I don’t have. What if I had been on a trip using this ID to fly? What if I was pulled over? I’d be stuck.
I can’t trust this app to keep my data after I set it up so what’s the point?
Today I opened the app and WOW, where is my driver license info!?!?!?! It’s gone. I had to set it up again but with a WHOLE LOT MORE information required AND my physical license which I don’t have. What if I had been on a trip using this ID to fly? What if I was pulled over? I’d be stuck.
I can’t trust this app to keep my data after I set it up so what’s the point?
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they make you pay for your id
i used to use it now they charge you just to use your own ID. what a joke, take your face scan BS back to isreal
Need wallet integration
Wallet integration coming when?
New update is useless
My app worked fine until this update. After the update, I had to create a new account rather than just being able to be logged in as normal. But the app won’t accept my facial scan, so basically the app is pointless for me. However they were able to get me to scan my face multiple times so I guess they can amass people’s PII in the process. Pretty weak
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Removed Apple Watch App??!
Why did you remove the Apple Watch app???
Huge miss
Why they chose this poor implementation over native apple wallet support is beyond me.
