Facial Recognition Glitch
I can’t get the mobile app because the facial recognition doesn’t recognize me now that I have a beard. I tried to email but no they haven’t responded in over a month.
Can’t complete setup
Can’t complete setup. I get to the camera part and it just says “Error getting FaceTec API”.
Error when calling facetec api
There is an error when calling the facetec api. Not able to use the app at all. I wish Utah would just use apple wallet
Face recognition
Not working!!!
App not working
It’s asking me for the document number on my license I’ve entered every single number and nothing scanner not functioning either get with the program Utah and get it on IPhone already
Doesn’t work
Won’t let me signup. Won’t let me enter an email. Won’t let me verify DOB. Pretty useless app
Too many bugs in the app!
Do not work properly most of the time. I wish Utah would just use the much superior Apple Wallet.
Facial Recognition Glitch
I can’t get the mobile app because the facial recognition doesn’t recognize me now that I have a beard. I tried to email but no help yet.
It is not working
You can verify phone but the email verification is not working. That means the app is not working
No longer works
UT Mobile ID used to work great, although not really able to use it anywhere but the airport. I was forced to sign up through the app again today (even though I’ve been signed up and using it for years) and it won’t recognize my face through their software.
Used to work, now pay to play
Worthless.
This worked when I first got it years ago. Tried to launch the app today and all it would do is crash, so I updated and it deleted my saved license. Thank goodness I didn’t actually need my ID.
After multiple attempts to get it set up (due to errors on their end), it turns out you have to pay a subscription to get access to your ID.
This worked when I first got it years ago. Tried to launch the app today and all it would do is crash, so I updated and it deleted my saved license. Thank goodness I didn’t actually need my ID.
After multiple attempts to get it set up (due to errors on their end), it turns out you have to pay a subscription to get access to your ID.
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Nobody accepts this
While in Utah, using this app with Utah State ID nobody accepts it. The QR code never reads, I’m always denied. It’s really annoying. My guess is that if I ever get pulled over the cops won’t take this either. What a waste
Subscription required
When signing up, it asks to have my phone number and email verified. Verifying the phone number worked just fine, when verifying the email I kept getting a 401 error. Luckily, I could skip the email verification. But in order to share any information I have to pay for the subscription, that’s currently $1.99 per year. The nice thing is that they give you a 6 month free trial, I guess that would work in a pinch. But if you have your ID on you to sign up, you could just use the ID. The developer’s other mobile ID app doesn’t appear to have a subscription. And other states that have their own mobile ID apps don’t appear to have subscription costs either. This makes it seem like the subscription is coming from Utah.
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Profoundly Bad
If you have to literally rescan your ID and go through the setup again in order to use this, there’s no point. What a pile of garbage.
Was working fine three months ago…
but now I must re-register and the SMS verification text message will not send. The app is worthless to me now.
Can’t rely on this app
WARNING: this app may log you out randomly without letting you know, and you need your physical ID to get back in, so you can’t necessarily count on it. What’s the point of it if I have to carry my physical ID around everywhere anyway just in case?
Has to be set up all over again
I have had this app since the beginning. And since the beginning on a random basis, you have to start all over again from zero to set this up. So that means you have to find your drivers license and start over. There is no way to login; there’s no way to restore. If you have to set this thing up new several times a year, why do I even use it? Why don’t I just carry my drivers license? It seems to defeat the whole purpose of this thing. Oh..and their support is terrible.
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Deleted Profile and Error messages
Have loaded and lost my info 2x and 3 weeks straight of “memory issue” error messages at the end of attempts at re creating. Tax $ wasted.
Required Utah Phone#??
I’ve been using this app for a year or more now, but suddenly an update now requires that I have a Utah area code phone number? Why? I have an Utah DL, which has no requirement for a Utah area code phone number. Please fix this.
Error on Signup
Verify identity fails due to a memory issue. Not a fan of all the error messages only a minute in.
