non-functional login, no help from customer service
Tried to add a rebate and got locked out of my own account, and apparently customer service can only help with this by telling you to wait until it unlocks on its own. Absolutely abysmal.
Login Failed
I cannot log back into the app. I’ve reset my password, uninstalled the app twice, restarted my phone. Nothing is helping. Please fix this issue so I can access my account.
Gift card purchase nightmare
There is always an issue logging into my account when trying to purchase gift cards through the app. It used to work fine not anymore. The solution they give me is to over online via a laptop on the Giant Eagle website. lol
App is always down
App is always down and won’t let you sign in. Keeps saying an error message
Age Verification
The age verification does not work at all and hasn’t for over a year.
Strips the toppings off of sandwich orders
I ordered sandwiches through the app, and when the order went to the store, it had no toppings. This has been going on for over a year. I am DONE ordering any food at GetGo. All Sheetz from now on
Online Ordering
Please fix your app. It has never been great, and removing the ability to order on the webpage only makes me order from another business. We enjoy Getgo for our work lunches, but do not have the time to wait in line.
Bug prevents adding advantage card
App is useless because every time I try to add my loyalty account, it says something went wrong- a vague and useless error message.
5 star app if you like error messages.
5 star app if you like error messages.
Direct pay doesn’t work.
I signed up for direct pay and followed all the steps to connect my account. On the final step, it told me to close the app and reopen it. Now my account is set up with a pin and it is not connected to my bank account. Since my email already has a pin, I also can’t go through the steps again to connect my account since it said that email was already in use. It’s a vicious circle of disfunction.
Show more
Menu
Basically, I can’t get to anything, the neck guard I’ll have put down here. It’s a name I had in high school and I’m 65 so I don’t know what’s going on
Not user friendly
Terrible interface it’s always glitching and always forcing you to sign in or restart awful
USE THE RIGHT STORE
I now have to drive 20 minutes away cause your app is too dumb to know where to order the food despite having my location …no refund option either …terrible app
Lies
Please don’t send me a supposed offer that’s not gonna show up in the app. I got a notification from this app that there’s supposed to be an any size free coffee today, but when I followed the notification, this offer was nowhere to be found even when I logged in.
I was going to go there for the coffee and gas, but because there was no trace of it in the app, I completely changed my mind. Sorry, I’m not making the trip there for potentially nothing. I want solid confirmation of a deal in front of me before I go try to use it. I’m also not going out of my way to try and figure out if that’s something the store is actually doing. The app brought it up, it should actually have info about it. Why should I have to go do detective work for something that should’ve been in the app???
I’m so angry the app did that to me that I deleted it and like mentioned previously, I got gas elsewhere. I didn’t even care that the gas was more expensive elsewhere. 2 thumbs down for the GetGo cafe and market app 👎👎
I was going to go there for the coffee and gas, but because there was no trace of it in the app, I completely changed my mind. Sorry, I’m not making the trip there for potentially nothing. I want solid confirmation of a deal in front of me before I go try to use it. I’m also not going out of my way to try and figure out if that’s something the store is actually doing. The app brought it up, it should actually have info about it. Why should I have to go do detective work for something that should’ve been in the app???
I’m so angry the app did that to me that I deleted it and like mentioned previously, I got gas elsewhere. I didn’t even care that the gas was more expensive elsewhere. 2 thumbs down for the GetGo cafe and market app 👎👎
Show more
Not working anymore
App just doesn’t work anymore. Freezes when you go to pay. Been an issue for a while now. Past orders are also showing as if items aren’t available (which isn’t the case). Used to be a good app, but it stopped working properly in July. No fixes work.
Ignoring constant bugs
I've had the same consistent problem since the beginning of June where I'm not able to place an order to my local get go for ease and pickup because the app refuses to empty my cart. I've tried logging out and logging in, changing locations, ordering at different times, I've even tried purchasing the cart, all to no avail. I've witnessed a handful of "bug fixes" updates but none for the issue I'm having! I've also been met with crickets when trying to bring the issue to light. The fact that instead of one app, the company makes you have separate apps for different needs isn't enough, they also won't update any of the apps to actually work!
I'm continuing to be an unhappy customer with an app that won't work.
I'm continuing to be an unhappy customer with an app that won't work.
Show more
Messing up orders
It used to be great, but lately (last couple weeks), it’s been sending sandwich orders through with no toppings. The staff at the location I picked up the sandwich from said it’s been happening to lots of people. I don’t know if the problem is in the iOS app itself, or somewhere downstream in the process of communicating the order or the store, but as far as I’m concerned, the app is the part I interface with and get to review.
The bottom line is that the thing I use the app for is fundamentally broken right now. If I can’t trust it to get orders right, I’m just going to stop using it.
The bottom line is that the thing I use the app for is fundamentally broken right now. If I can’t trust it to get orders right, I’m just going to stop using it.
Show more
Garbage user system
I haven't been able to use the app in over a week because the app won't clear out my cart. No matter what I do the items just won't go away. It was cool for the one time I was able to use it before the cart broke.
Won’t load
I downloaded the app and it won’t load the payment screen.
No ApplePay
Might as well have rolling number in the pumps
Apple Wallet Integration
How is there still no Apple Wallet integration in 2025? I can’t count how many times I’ve gotten up to the register, opened the GetGo app to access the myPerks card, only to find out I’m logged out. Then attempting to login doesn’t work (either because of connectivity issues, cellular reception, etc), and rather than wait and hold up the line, I just complete the purchase without the discounts or perks. This wouldn’t happen if the card was stored locally in Apple Wallet which doesn’t require internet connectivity. I can understand that maybe you want to keep customers in the GetGo app to drive some additional sales but it can’t be at the cost of easy in-store transactions.
Show more
