App will not load up
When I went to get my insurance details the App won’t open up. I have therefore had to cancel the relating insurance policy and take out a new one
App doesn’t work
Keeps crashing when I try to open it
Impossible to cancel
Impossible to cancel through the app (evil malicious dark pattern!) and when I request an email back nothing happens. I don’t live in Germany anymore so canceling via phone also isn’t an option.
Unable to buy insurance
I have just been unable to pay for my insurance, it goes to the payment portal and gets stuck! I can’t even use the account online!
It’s like they don’t want to do business!
It’s like they don’t want to do business!
Didn’t have a problem before
App is completely unusable, doesn’t open and crashes straight away, how am I supposed to look at my policy when the website tells you to use the app that doesn’t work?









