App will not load up
When I went to get my insurance details the App won’t open up. I have therefore had to cancel the relating insurance policy and take out a new one
App doesn’t work
Keeps crashing when I try to open it
Impossible to cancel
Impossible to cancel through the app (evil malicious dark pattern!) and when I request an email back nothing happens. I don’t live in Germany anymore so canceling via phone also isn’t an option.
Unable to buy insurance
I have just been unable to pay for my insurance, it goes to the payment portal and gets stuck! I can’t even use the account online!
It’s like they don’t want to do business!
It’s like they don’t want to do business!
Didn’t have a problem before
App is completely unusable, doesn’t open and crashes straight away, how am I supposed to look at my policy when the website tells you to use the app that doesn’t work?
App crashes
The app just crashes will not open!
Crashes on launch
App immediately crashes and quits on opening. Tried reinstalling, same result. Especially awkward as when trying to log in on the website it just tells you to use the app, which is now useless.
DOESNT WORK ANYMORE
Since it updated I can’t get onto the App?!? Immediately crashes.
App instantly crashes
App instantly crashes upon opening
App immediately crashes
My phone is in the UK region but I still have reasons to maintain an insurance in Germany.
Who thought this was a good idea?
Who thought this was a good idea?
cannot open
canot open it
Ridiculous
I find it ridiculous that you can’t log in to their website and need to download an app instead. It’s a very basic interface, why not make it a web app?
Never ever go for Getsafe
Worst insurance, they fool you and never help you with any claim. I used it for almost 2 years, and reached out to them twice. They come up with different reasons and annexures in the policy document to reject your claim. The customer service is pathetic and they never respond on time. Once it took almost 3-4 months to respond to my claim and there was no way you can reach them on phone. Simple advice get some other insurance but never ever go for Getsafe.
Show more
Fix app!!
App won’t open. Need to update or more likely now cancel policy if can’t even open it for my policy/account. If app obsolete, at least put forwarding information clearly.
Completely Useless
I’ve been a loyal customer of GetSafe for years, with two active policies and consistent payments. However, the moment I actually needed their support, I realized how terrible their service is.
It’s impossible to get in touch with their support team—emails go unanswered, inquiries are blatantly ignored, and there’s been absolutely no progress on my case. They make it incredibly frustrating to resolve any issues, leaving me feeling abandoned when I needed them the most.
If you’re considering using GetSafe, don’t waste your time or money.
It’s impossible to get in touch with their support team—emails go unanswered, inquiries are blatantly ignored, and there’s been absolutely no progress on my case. They make it incredibly frustrating to resolve any issues, leaving me feeling abandoned when I needed them the most.
If you’re considering using GetSafe, don’t waste your time or money.
Show more
App not opening
Every time I click on the icon it goes to open but straight back to icon Downloaded the new update but still the same app will not open!!! Click the icon app goes to open, but never does! I need to renew my policy but can’t open the app!
I just read another review that an the app developers response was urban jungle are taking over, but I haven’t been told how to get in touch with them! No app! No phone number!! No address!!! Let’s hope the don’t try taking any money out of my bank!! As I’m changing my insurance immediately
I just read another review that an the app developers response was urban jungle are taking over, but I haven’t been told how to get in touch with them! No app! No phone number!! No address!!! Let’s hope the don’t try taking any money out of my bank!! As I’m changing my insurance immediately
Show more
Forced to use phone
Not allowed to add policies via a laptop
Response from developer
Hey, Thank you for sharing your experience with us. Getsafe is fully digital – so the app is all you need: You can use it to report claims, reach out to our team, and view your insurance details. Plus, it has tons of useful insurance information. We're working hard every day to improve the app, making it even more practical and user-friendly. Take care! Daniel
Amazing Insurance Product
Get safe is a great & affordable Insurance service Trusted by millions. I found it to be very affordable and it covers lots of extra things which are needed. I personally added Drone extension which is a great service for Drone owners.
App crashing need to renew!
Help as need to redo my insurance and can’t access it as app crashing
Reinstalled twice no joy!
Reinstalled twice no joy!
Update fail
Since updating the app doesn’t open!
