URGENT COMPLAINT – IMMEDIATE ACTION REQUIRED
Hello GigM Support,
This is a formal escalation. Your mobile app and website are both malfunctioning, preventing me from accessing my wallet balance to book my trip for tomorrow (Sunday).
• On the mobile app, the booking process freezes at the “Are you booking for yourself?” stage.
• On the website (Google Chrome), the “Pay with Wallet” option does not appear at all.
Because of this, I am completely locked out of my own money and unable to book. This is unacceptable.
I have an important exam on Monday by 9 AM, and there are no trips on Mondays, meaning tomorrow is my only chance to travel.
I demand immediate resolution by either:
1. Restoring my wallet access,
2. Issuing an immediate refund to my bank, or
3. Manually booking my trip from your end using my wallet balance.
This must be resolved URGENTLY today.
I expect immediate action, not automated responses.
This is a formal escalation. Your mobile app and website are both malfunctioning, preventing me from accessing my wallet balance to book my trip for tomorrow (Sunday).
• On the mobile app, the booking process freezes at the “Are you booking for yourself?” stage.
• On the website (Google Chrome), the “Pay with Wallet” option does not appear at all.
Because of this, I am completely locked out of my own money and unable to book. This is unacceptable.
I have an important exam on Monday by 9 AM, and there are no trips on Mondays, meaning tomorrow is my only chance to travel.
I demand immediate resolution by either:
1. Restoring my wallet access,
2. Issuing an immediate refund to my bank, or
3. Manually booking my trip from your end using my wallet balance.
This must be resolved URGENTLY today.
I expect immediate action, not automated responses.
Show more
Bad Service
The most useless transport company in Nigeria, how can they reschedule the time of travel without notifying us then getting to the park saying the bus has left.
Poor service
Dropped passenger at a different station, hours away from desired destination. No refund, no explanation. Request for extra fee at the park from passengers.
Goood
bb
App is trash
I couldn’t log in I could book
Delay
Sent money to the app and still haven’t seen it
GIG
Poor delivery. I booked for a one way trip to Lagos(Iyana Ipaja) but I was stopped at Ore and was made to wait for another 1hr before another bus could pick me
My review
I’ve used many but this is on another level Very easy to understand unlike many others the booking process is built to give ease to its users I highly recommend
Best platform ever
This app is very reliable, efficient, easy to access and works perfectly
Bookings
Really obsessed with GiG Mobility. Made planning my last trip so much easier. Booked my rides in seconds and loved the price. Definitely using again
Easy booking
I love this app, too easy to use
My honest Review
“Absolutely love the GIG Mobility app! Booking tickets is a breeze, and the pickup service saves me so much time—no more terminal waits. The interface is super easy to use, and I can track everything in real-time. Plus, the extra options like vehicle hires and bill payments make it a one-stop travel solution
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Impressive
GIGM did a good job creating this app, I’m really impressed. It’s so easy to navigate.
good service
Great service! Booking was quick, and the app works perfectly.
The best
This app is incredibly user-friendly! The booking process was seamless, and I had no issues navigating through the features. I appreciate how efficient and reliable the service is—definitely one of the best mobility platforms in Nigeria. Highly recommended!
Best
But please add payment method not all of us use united bank of Africa , or pay stacks ….. how can I make a payment with my Kuda account, Gtbank, and other bank?
Good
Good
Review
Good
My money on GIGM app
I transfer money from my mobile app to GIGM app toward me be able to buy airtime or use their private transportation unfortunately for them to deduct me forcefully without me not receiving what am paying for and the customer care line stop working because i always complain and about 10k of my money have been sized on this app without it been return back to me
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Review
Cool
