System outdated
This app is in much need of improvement. I’ve used it for 4 years and have not seen any improvement. In fact, it glitches more now than it did 4 years ago.
Just no!
I feel sorry for the stylist that booked through this app. I’ve been trying to book an appointment for the last 10 minutes. I have restarted it several times and the app still keeps loading when I try to book my service. That poor stylist has lost a customer because of this app.
Likely promising but currently buggy
Tried to sign up as a client - went to read Ts&Cs and it wiped all my info. Then went to book an appointment and it wiped out appointment type. Then tried to book flexible and it might have sent a message to the person I picked. But not sure. My frustration level has been exceeded and I’ll resort to the phone…
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Doesn’t work properly
I can’t use this app or the website on my laptop. I can use it on my phone and iPad but cannot use my credit card reader. Keep being told they are working on it and it will be a few days. It’s been almost 8 weeks.
Response from developer
Thank you for your review. The app is available on smart phones and tablets. There is currently no web based version for computer use. The Card Reader issue was resolved in late April. Please reach out to our tech support at support@ginasplatform.com for instructions of how to repair the reader with your app.
NOT barber approved
This app has so many issues. This is NOT good for barbers who take a lot of DAY OF appointments. It’s slow, it crashes ALOT, the SMS text reminding feature fails, whenever a client cancels and requests a new date it does not alert you of the newly requested date just the cancellation. The chip reader they offer stopped working 3 months into my usage and it has taken their S3 development team MORE than 3+ months to come out with an app update to fix this. Being told “QR/text” payments are the new way. Customer service is only done by email which is extremely frustrating. Overall, for the small business owner reading this just seek another system that will hit all the marks because this one won’t.
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Can’t get the app to work
After setting up an account it just spins looking for professionals. Completely broken.
JGhair
Does everything I need for my business! Simply awesome!!
Easy and Organized
I love Gina’s Platform because it is easy to use and has helped me with my organization SO MUCH! Having everything in one place is truly a game changer. Love it! 5 ⭐️’s
Sleek look
I love the updated look to the app.
Love the new look!
Seems to be user friendly!
Love the new design
The new layout is easy to navigate & I love how streamlined the new look is!
A useful tool
A really great tool to help with business.
Love the improvements!
It’s night and day from the last version. Keep up the great work!!
Looks Promising
This app looks like its perfect for any beauty type salon. There are some bugs that need to be worked out.
I need an easy way to turn off the feature of charging the credit card processing fee to the client. I haven’t been able to do that so I book clients through this app but check them out somewhere else. This makes my prices appear off and random since the fee is added to the online price.
I need an easy way to turn off the feature of charging the credit card processing fee to the client. I haven’t been able to do that so I book clients through this app but check them out somewhere else. This makes my prices appear off and random since the fee is added to the online price.
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Crashing
The app continues to crash when I am adding a contact or services to my menu. I am not pleased with the 2 hours advance notice. It need to be extended to at least 12 hours. Other than that I love the other functions
Horrible app
I’ve had this app for a little over a year now maybe even almost 2. But they have not changed or fixed any issues. This is probably one of the worst apps. I am currently switching to my own website. I wouldn’t even recommend this for new people in the industry.
Plays loud sound when opening the app
Everytime I open the app, it immediately plays a loud sound at a super high volume before it goes to the menu.
I like it but
This app is great but it seems like it’s from the 90s. Clients can only see day of and not a week or month at a time. It brings them back to the beginning if they need to click each day.
As a professional…
As a professional using this app, I simply hate it. It is horrible to navigate and look at. We professionals only have the option to request that appointments not be made only up to 2 hours in advance. The scheduling is just a nightmare.
I have switched platforms and quite honestly will never use this app again.
I have switched platforms and quite honestly will never use this app again.
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Disappointed
I was hoping to swap over to this since the current platform I use had some issues. I could barely figure out how to set up the basic info in this app and I keep getting errors when I fill out the propay form. I have done it multiple times correctly but no luck.