Donating blood
Response from developer
Thank you, BVivianR, for donating in memory of your husband. Your kindness is a lifeline — thank you for making a difference. - MB
Booking online
In the “location” box, it was unclear whether I was supposed to enter my location or the location of the blood donor clinic I was wanting to attend.
First, I entered one address then I entered my other address and neither one got me to the point where I could book an appointment at the 95 Lavenia.
You need to make this website more user-friendly because it’s very frustrating and time-consuming/wasting!
Response from developer
We regret to hear you had issues trying to book an appointment online. When you include a street address, you must include the city or town. By selecting advance search you can also increase the date range or distance. Once you select a location you can make it a favorite by tapping the heart icon. It will then save to your GiveBlood app or online account. Thank you for being a donor. Your selfless act of donating blood makes a significant difference in someone's life. - MB
Easy to use
Response from developer
Nixego, we are quite happy to hear you are enjoying the app. With every new app version we are introducing new features and improving existing ones. Thank you for being a donor. The strength of Canada's Lifeline and our ability to improve the lives of patients relies heavily on the commitment of donors, like you. - MB
It’s in you to give
Response from developer
Thanks, ToddstersMom, for the five star review. We appreciate you taking time to donate. Your selfless act of donating blood makes a significant difference in someone's life. - MB
Give Blood!
Response from developer
Thank you for the five star review. We want to make it as easy as possible for our donors to book. Our goal is to provide every donor with a positive experience every time they donate. Your selfless act of donating blood makes a significant difference in someone's life. - MB
Sense of belonging
Response from developer
Thank you for the kind words. Our goal is to provide every donor with a positive experience every time they donate. Your blood donation is a reminder that small acts of kindness can go a long way. - MB
Availability unavailable
Response from developer
We have had some donors experiencing booking issues with the GiveBlood app. We have been working hard to correct the issue. If you're unable to complete your booking in the GiveBlood App, please use myaccount.blood.ca or call 1 888 2 DONATE (1-888-236-6283) to schedule your appointment. - MB
Finally!
Now please add a dark version of the startup splash image.
Response from developer
Thank you for your comments. I will forward them to the appropriate department for review. Your donations make a real impact on the lives of others. - MB
Nice
Response from developer
We are quite happy to hear you find the GiveBlood app makes donating easy. With every new app version we are introducing new features and improving existing ones. Thank you for being a donor. The strength of Canada's Lifeline and our ability to improve the lives of patients relies heavily on the commitment of donors, like you. - MB
App frozen
Response from developer
We regret to hear you are having issues with the GiveBlood app. Could you please call us at 1 888 2 DONATE (1-888-236-6283) or send an email to feedback@blood.ca. Please include a description of what happened. We will also need the following information: Your donor number and Phone Model (e.g. iPhone 8 or Samsung Galaxy S10) Phone OS (e.g iOS 13.2.3 or Android version 9) GiveBlood version number Are you using WiFi or cellular data to access app? (i.e. possible internet firewall/router issue) -MB
Finally!
Response from developer
Thank you for your comments. I will forward them to the appropriate department for review. Your donations make a real impact on the lives of others. - MB
Ottawa Canadian Blood Service
The needle fell out immediately and I could no longer donate as there was too much blood taken already. This was the first time I donated in Ottawa. It has always been in Halifax or the Annapolis Valley. The team is based in Halifax and are excellent, very on top of everything and double check,
I have ONeg. blood so the need is high. I am not impressed. I know things can happen and everyone trying hard but this definitely could have been avoided. Thank you.
Response from developer
We appreciate your efforts to donate blood. Our goal is to provide every donor with a positive experience every time they donate. We regret to hear that your donation did not go as expected. Could you please call and speak with one of our trained health professionals at 1 888 2 DONATE (1-888-236-6283) or you can visit our chat line via our website www.blood.ca. Thank you for being part of Canada's Lifeline. - MB
App sucks
Live in Parksville
Response from developer
Please contact us at 1 888 2 DONATE (1-888-236-6283) so we can look at your file. If you donated previously in Victoria, it may be listed as your preferred centre. - MB
Appreciate the appt suggestion
Response from developer
We are quite happy to hear you are enjoying the app. With every new app version we are introducing new features and improving existing ones. Thank you for being a donor. The strength of Canada's Lifeline and our ability to improve the lives of patients relies heavily on the commitment of donors, like you. - MB
Garbled
Television over phone
Anomaly
Staff.
