Sucks/ terrible
Awful
Response from developer
Thanks for taking the time to share this. We're sorry to hear that resetting your password has been such a frustrating experience for you and would like to help. What you're describing doesn't match how the reset process is meant to work in the app, so we don't want to guess at the cause here and would be interested to hear more. If you're able to email us at support@jane.app with a few details, such as roughly when this happens and whether you're going through the app itself or a browser, that would help our team figure out what may be going on and get you the guidance needed to reset your password.
frustrating!!
Response from developer
We're sorry the login process has been giving you trouble. You're right, hitting barriers when signing in is a frustrating experience. If you can share a bit more about what happened, our team would like to help. You can reach us at support@jane.app.
Great concept but needs improvement
1. If the password you saved was updated on the other device, it doesn’t accept it and keeps asking for password. It doesn’t provide a ‘reset password’ option.
2. I have a long and complicated medical history with lots of meds and procedures. I often input part of it and save it but then it gets locked and you can no longer edit it. This should be changed.
3. It would be wonderful if you had the option to use the same medical info for numerous clinics and then tweak it as needed. You can’t even copy and paste the info so it’s a pain to input everything each time.
Please fix the above and provide a ‘new and improved’ version.
Thx.
Response from developer
Hey Jasmine. Thanks for taking the time to write such a detailed review. Entering a long medical history across a few different clinics is a lot to keep re-entering every time, and I hear the frustration in the details you laid out here. The password piece is worth a closer look, our team can dig into that with you through support@jane.app. The locked fields sound like they might be more about how intake forms behave once submitted than something actually broken, and since that's tied to each clinic's own records, it's something to raise with them directly rather than with us. Same goes for wanting one shared medical history across clinics instead of re-entering it everywhere: each clinic runs its own separate Jane account, so that information doesn't currently follow you between them. I can see why that would be more helpful, and it's the kind of feedback we'll pass along to the product team. Thanks again for taking the time to share your thoughts.
Adding clinic- error msg
Response from developer
Hi there. Sorry to hear you're running into trouble adding your clinic. That sounds frustrating especially when you've already confirmed everything's correct on your end and it's still not working as expected. It's hard to say for sure what's going on from here, so it would be best to loop in our team. If you email support@jane.app with what you're seeing, they should be able to help figure out what's happening.
