Great concept but needs improvement
1. If the password you saved was updated on the other device, it doesn’t accept it and keeps asking for password. It doesn’t provide a ‘reset password’ option.
2. I have a long and complicated medical history with lots of meds and procedures. I often input part of it and save it but then it gets locked and you can no longer edit it. This should be changed.
3. It would be wonderful if you had the option to use the same medical info for numerous clinics and then tweak it as needed. You can’t even copy and paste the info so it’s a pain to input everything each time.
Please fix the above and provide a ‘new and improved’ version.
Thx.
Adding clinic- error msg
Response from developer
Hi there. Sorry to hear you're running into trouble adding your clinic. That sounds frustrating especially when you've already confirmed everything's correct on your end and it's still not working as expected. It's hard to say for sure what's going on from here, so it would be best to loop in our team. If you email support@jane.app with what you're seeing, they should be able to help figure out what's happening.
Worst app by far
Response from developer
Hi there. Sorry you ran into this, that kind of repeated sign-in loop is frustrating, especially when you're just trying to get an appointment booked. If you're up for it, emailing support@jane.app with what you're seeing would help the team actually look into what's going on for your account. Either way, thanks for taking the time to share this.
More glitches than any APP I have ever used.
Response from developer
Hi Lola. So sorry to hear you've had such a poor experience. You're right that the app's bread and butter is one central login which allows you to manage your bookings with all of your providers who use Jane in one place. That said, to get it set up the first time, each clinic needs to be linked under that new central login first, which is a one-time step per clinic. Once that's done, everything lives under a single login going forward. We totally get the frustration when tech feels like it's not working as well as you expected, so if you'd like a hand getting your clinics linked, our team at support@jane.app is happy to walk you through it.
Reflect web client portal and use same accounts
Response from developer
Thanks for the detailed breakdown, Patrick, it helps us to see exactly where it felt confusing for you. Each clinic runs on its own separate account, since every clinic using Jane is its own individual practice, so you'll have a separate login for each of those clinics, and then you'll need to create one central account to use on the app. That's intentional: it's what lets you use one login across every Jane clinic you visit, instead of a separate one for each clinic's site. We hear you on wanting more functionality built into the app, and we've shared that with our product team. Thanks again for the feedback.💙
