Reflect web client portal and use same accounts
Needs Pay w Card on File
If this app allowed payments it would resolve a lot of confusion and we could actually recommend it to our clients. It would make a big difference for us.
Response from developer
Thank you for taking the time to share this so thoughtfully. Hearing that clients are confused between the web and app experience is fair feedback, and the sign-in and account-linking experience is admittedly one of our favourite things about the app (in our humble opinion.) Your feedback is genuinely useful context for us. Payments in the app aren't something we're ready to tackle yet, but it's something we'd love to work toward. We hope we get to make your life and your clients' lives easier on that front someday soon. 🩵
Ok once you get in
Response from developer
That login experience sounds genuinely frustrating, and we're sorry it took so many attempts just to get in. That's not the start anyone wants. A quick note that might help that you noted already: the Jane for Clients app uses its own separate login, and each clinic you've visited also has its own individual login. To get started on the app, you'll want to create that one central account for the app, which you can then link the clinics you attend to that login for the app - one account to rule them all! We know that can feel like a lot to manage at first glance, especially when you're just trying to get set up, but once it's set up it should be a much smoother experience going forward. If you're still stuck, please reach out to support@jane.app and the team would be happy to help you get oriented. We hope we get the chance to turn this around for you. 💙
Annoying log in
App otherwise is fine for viewing appointments but pretty useless for booking.
Response from developer
So sorry logging in has been frustrating for you. With Face ID enabled, your session should stay active for a good stretch without needing to re-enter your credentials, so it may be worth looking into. The grey screen issue in particular can sometimes be connected to a spotty internet connection at the time of login, but we'd love to dig into both with you. Please reach out to support@jane.app and we'll do our best to get to the bottom of it. 🙏
Great app, but some suggestions
Response from developer
Thanks so much for sharing such a kind review! Really glad the app's been a good fit for booking with your therapist, and these are such thoughtful suggestions. The profile photo idea especially is interesting from a "new patient faces" angle. Also great feedback about making it smoother to make payments, we'll pass that onto the team. We'll keep listening and working to make the app even better. 😊
