Sucks/ terrible
Awful
Response from developer
Thanks for taking the time to share this. We're sorry to hear that resetting your password has been such a frustrating experience for you and would like to help. What you're describing doesn't match how the reset process is meant to work in the app, so we don't want to guess at the cause here and would be interested to hear more. If you're able to email us at support@jane.app with a few details, such as roughly when this happens and whether you're going through the app itself or a browser, that would help our team figure out what may be going on and get you the guidance needed to reset your password.
frustrating!!
Response from developer
We're sorry the login process has been giving you trouble. You're right, hitting barriers when signing in is a frustrating experience. If you can share a bit more about what happened, our team would like to help. You can reach us at support@jane.app.
Great concept but needs improvement
1. If the password you saved was updated on the other device, it doesn’t accept it and keeps asking for password. It doesn’t provide a ‘reset password’ option.
2. I have a long and complicated medical history with lots of meds and procedures. I often input part of it and save it but then it gets locked and you can no longer edit it. This should be changed.
3. It would be wonderful if you had the option to use the same medical info for numerous clinics and then tweak it as needed. You can’t even copy and paste the info so it’s a pain to input everything each time.
Please fix the above and provide a ‘new and improved’ version.
Thx.
Response from developer
Hey Jasmine. Thanks for taking the time to write such a detailed review. Entering a long medical history across a few different clinics is a lot to keep re-entering every time, and I hear the frustration in the details you laid out here. The password piece is worth a closer look, our team can dig into that with you through support@jane.app. The locked fields sound like they might be more about how intake forms behave once submitted than something actually broken, and since that's tied to each clinic's own records, it's something to raise with them directly rather than with us. Same goes for wanting one shared medical history across clinics instead of re-entering it everywhere: each clinic runs its own separate Jane account, so that information doesn't currently follow you between them. I can see why that would be more helpful, and it's the kind of feedback we'll pass along to the product team. Thanks again for taking the time to share your thoughts.
Adding clinic- error msg
Response from developer
Hi there. Sorry to hear you're running into trouble adding your clinic. That sounds frustrating especially when you've already confirmed everything's correct on your end and it's still not working as expected. It's hard to say for sure what's going on from here, so it would be best to loop in our team. If you email support@jane.app with what you're seeing, they should be able to help figure out what's happening.
Worst app by far
Response from developer
Hi there. Sorry you ran into this, that kind of repeated sign-in loop is frustrating, especially when you're just trying to get an appointment booked. If you're up for it, emailing support@jane.app with what you're seeing would help the team actually look into what's going on for your account. Either way, thanks for taking the time to share this.
More glitches than any APP I have ever used.
Response from developer
Hi Lola. So sorry to hear you've had such a poor experience. You're right that the app's bread and butter is one central login which allows you to manage your bookings with all of your providers who use Jane in one place. That said, to get it set up the first time, each clinic needs to be linked under that new central login first, which is a one-time step per clinic. Once that's done, everything lives under a single login going forward. We totally get the frustration when tech feels like it's not working as well as you expected, so if you'd like a hand getting your clinics linked, our team at support@jane.app is happy to walk you through it.
Reflect web client portal and use same accounts
Response from developer
Thanks for the detailed breakdown, Patrick, it helps us to see exactly where it felt confusing for you. Each clinic runs on its own separate account, since every clinic using Jane is its own individual practice, so you'll have a separate login for each of those clinics, and then you'll need to create one central account to use on the app. That's intentional: it's what lets you use one login across every Jane clinic you visit, instead of a separate one for each clinic's site. We hear you on wanting more functionality built into the app, and we've shared that with our product team. Thanks again for the feedback.💙
Easily the worst app ever
Response from developer
Thanks for taking the time to try out Jane's mobile app and let us know how it went, though it's always disappointing to hear it didn't work for you. We'd really like to understand what happened and what could make things better. If you're willing to share any details, our team is always happy to help at support@jane.app.
So Easy….
Response from developer
Woohoo! I like to think managing appointments across multiple clinics in one place is the app's bread and butter, and hearing that it's actually landing that way in real life is the best kind of feedback we can get. 😊 And the best part? We've got more in the works. 😎 The fact that setup was easy too matters a lot to us. We want the whole experience to feel simple from the start, so thanks so much for taking the time to share this, and for giving the app a try. 💙
Worst app ever
Response from developer
So sorry to hear you're not finding the app helpful. Every experience matters to us, the good and the not-so-great alike, and the more we hear the better we can do. Please reach out at support@jane.app. We'd genuinely love to hear what left you wanting more from the experience.
Needs Pay w Card on File
If this app allowed payments it would resolve a lot of confusion and we could actually recommend it to our clients. It would make a big difference for us.
Response from developer
Thank you for taking the time to share this so thoughtfully. Hearing that clients are confused between the web and app experience is fair feedback, and the sign-in and account-linking experience is admittedly one of our favourite things about the app (in our humble opinion.) Your feedback is genuinely useful context for us. Payments in the app aren't something we're ready to tackle yet, but it's something we'd love to work toward. We hope we get to make your life and your clients' lives easier on that front someday soon. 🩵
Ok once you get in
Response from developer
That login experience sounds genuinely frustrating, and we're sorry it took so many attempts just to get in. That's not the start anyone wants. A quick note that might help that you noted already: the Jane for Clients app uses its own separate login, and each clinic you've visited also has its own individual login. To get started on the app, you'll want to create that one central account for the app, which you can then link the clinics you attend to that login for the app - one account to rule them all! We know that can feel like a lot to manage at first glance, especially when you're just trying to get set up, but once it's set up it should be a much smoother experience going forward. If you're still stuck, please reach out to support@jane.app and the team would be happy to help you get oriented. We hope we get the chance to turn this around for you. 💙
Annoying log in
App otherwise is fine for viewing appointments but pretty useless for booking.
Response from developer
So sorry logging in has been frustrating for you. With Face ID enabled, your session should stay active for a good stretch without needing to re-enter your credentials, so it may be worth looking into. The grey screen issue in particular can sometimes be connected to a spotty internet connection at the time of login, but we'd love to dig into both with you. Please reach out to support@jane.app and we'll do our best to get to the bottom of it. 🙏
Great app, but some suggestions
Response from developer
Thanks so much for sharing such a kind review! Really glad the app's been a good fit for booking with your therapist, and these are such thoughtful suggestions. The profile photo idea especially is interesting from a "new patient faces" angle. Also great feedback about making it smoother to make payments, we'll pass that onto the team. We'll keep listening and working to make the app even better. 😊
No way to add appointments to Google calendar.
Response from developer
Some good news: adding to Google Calendar is possible! If Google Calendar is set as your default calendar app, it should pick up automatically, but even if it doesn't, you should be able to choose Google Calendar when choosing to add to/subscribe to calendar Hope that makes things a bit easier, but if you run into any trouble getting it set up, our team at support@jane.app is happy to help. 😊
Garbage
Response from developer
Sorry to hear you're having trouble. If you reach out to support@jane.app with a bit more detail about what's not working when you're trying to bring up your username, we'd genuinely like to help get things sorted.
Does not often work
Response from developer
So sorry to hear the app hasn't been going as expected for you. Not being able to get in reliably, or register for classes when you do, sounds really frustrating and isn't the experience we want for you. Please reach out to us at support@jane.app and we'd be happy to help troubleshoot.
Would be nice if I could see my receipts in the actual app
Response from developer
That's fair feedback, and we hear you! Having to log in again on the browser to view receipts isn't the smoothest experience. We've passed this along to the team working on Jane for Clients, so thank you for taking the time to share this. Thanks so much for trying the app, and we look forward to bringing more features to it in the future! 🩵
Great UX
Response from developer
"Finally a way of organizing my appointments in one place" - woop! That's one of the big pain points we were solving for with the Jane for Clients app! And we're not stopping there, we look forward to making the app even better with time, so stay tuned. 😄 So glad the app's been delivering for you, and truly appreciate you taking the time for sharing this 💙
