Garbage app
Glitchy
Response from developer
Thanks for giving the app a try and for sharing your honest feedback. Some pages not loading sounds incredibly frustrating and not something we'd expect, so we’d love to look into that. If you’re open to it, our team at support@jane.app is here to help, or you can check out our guide here: https://tinyurl.com/Jane-mobile-app-FAQ
Not great
Great app
unable to access
Awful
Response from developer
That sounds like a really frustrating loop to be in, sorry to hear you've run into some challenges. It's tough to say for sure what happened, but a password reset that keeps kicking back to "wrong password" could be a saved login mix up. So if you're using a password manager, Jane clinic and app logins can look similar to it and cause that confusion. That's just one possibility though. If you're still stuck, our support team at support@jane.app can provide you with some general guidance.
Horrible Awful
Response from developer
Sorry to hear this hasn't been a good experience for you. It's hard to provide guidance or direct feedback to our team without knowing what you specifically ran into and what could've gone better. If you're open to sharing more, reach out to support@jane.app, we'd really like to make this right.
Mesa natural health Morro Bay
Response from developer
Oh this is delightful! Thank you for not only trying out Jane's mobile app, but for taking a beat to write this lovely review. 🩵 Evening is often the first quiet moment in a day, so being able to book with Mesa Natural Health during a moment that's exactly right for you is music to our ears. Hope your next visit with them (and your next booking on the app 😉) is a good one.
Sucks/ terrible
Response from developer
Hi there. I'm sorry signing in has been this frustrating. Resetting a password several times over and still getting stuck isn't a great way to spend your time. One thing that might be key here is that your Jane app account and the login for each clinic you visit are separate, and the Google sign-in option in the app is only used for linking a clinic, not for signing in to the app itself. If you'd like to work through it with someone, the team at support@jane.app can walk you through some troubleshooting steps.
Awful
Response from developer
Thanks for taking the time to share this. We're sorry to hear that resetting your password has been such a frustrating experience for you and would like to help. What you're describing doesn't match how the reset process is meant to work in the app, so we don't want to guess at the cause here and would be interested to hear more. If you're able to email us at support@jane.app with a few details, such as roughly when this happens and whether you're going through the app itself or a browser, that would help our team figure out what may be going on and get you the guidance needed to reset your password.
frustrating!!
Response from developer
We're sorry the login process has been giving you trouble. You're right, hitting barriers when signing in is a frustrating experience. If you can share a bit more about what happened, our team would like to help. You can reach us at support@jane.app.
Great concept but needs improvement
1. If the password you saved was updated on the other device, it doesn’t accept it and keeps asking for password. It doesn’t provide a ‘reset password’ option.
2. I have a long and complicated medical history with lots of meds and procedures. I often input part of it and save it but then it gets locked and you can no longer edit it. This should be changed.
3. It would be wonderful if you had the option to use the same medical info for numerous clinics and then tweak it as needed. You can’t even copy and paste the info so it’s a pain to input everything each time.
Please fix the above and provide a ‘new and improved’ version.
Thx.
Response from developer
Hey Jasmine. Thanks for taking the time to write such a detailed review. Entering a long medical history across a few different clinics is a lot to keep re-entering every time, and I hear the frustration in the details you laid out here. The password piece is worth a closer look, our team can dig into that with you through support@jane.app. The locked fields sound like they might be more about how intake forms behave once submitted than something actually broken, and since that's tied to each clinic's own records, it's something to raise with them directly rather than with us. Same goes for wanting one shared medical history across clinics instead of re-entering it everywhere: each clinic runs its own separate Jane account, so that information doesn't currently follow you between them. I can see why that would be more helpful, and it's the kind of feedback we'll pass along to the product team. Thanks again for taking the time to share your thoughts.
Adding clinic- error msg
Response from developer
Hi there. Sorry to hear you're running into trouble adding your clinic. That sounds frustrating especially when you've already confirmed everything's correct on your end and it's still not working as expected. It's hard to say for sure what's going on from here, so it would be best to loop in our team. If you email support@jane.app with what you're seeing, they should be able to help figure out what's happening.
Worst app by far
Response from developer
Hi there. Sorry you ran into this, that kind of repeated sign-in loop is frustrating, especially when you're just trying to get an appointment booked. If you're up for it, emailing support@jane.app with what you're seeing would help the team actually look into what's going on for your account. Either way, thanks for taking the time to share this.
More glitches than any APP I have ever used.
Response from developer
Hi Lola. So sorry to hear you've had such a poor experience. You're right that the app's bread and butter is one central login which allows you to manage your bookings with all of your providers who use Jane in one place. That said, to get it set up the first time, each clinic needs to be linked under that new central login first, which is a one-time step per clinic. Once that's done, everything lives under a single login going forward. We totally get the frustration when tech feels like it's not working as well as you expected, so if you'd like a hand getting your clinics linked, our team at support@jane.app is happy to walk you through it.
Reflect web client portal and use same accounts
Response from developer
Thanks for the detailed breakdown, Patrick, it helps us to see exactly where it felt confusing for you. Each clinic runs on its own separate account, since every clinic using Jane is its own individual practice, so you'll have a separate login for each of those clinics, and then you'll need to create one central account to use on the app. That's intentional: it's what lets you use one login across every Jane clinic you visit, instead of a separate one for each clinic's site. We hear you on wanting more functionality built into the app, and we've shared that with our product team. Thanks again for the feedback.💙
Easily the worst app ever
Response from developer
Thanks for taking the time to try out Jane's mobile app and let us know how it went, though it's always disappointing to hear it didn't work for you. We'd really like to understand what happened and what could make things better. If you're willing to share any details, our team is always happy to help at support@jane.app.
So Easy….
Response from developer
Woohoo! I like to think managing appointments across multiple clinics in one place is the app's bread and butter, and hearing that it's actually landing that way in real life is the best kind of feedback we can get. 😊 And the best part? We've got more in the works. 😎 The fact that setup was easy too matters a lot to us. We want the whole experience to feel simple from the start, so thanks so much for taking the time to share this, and for giving the app a try. 💙
Worst app ever
Response from developer
So sorry to hear you're not finding the app helpful. Every experience matters to us, the good and the not-so-great alike, and the more we hear the better we can do. Please reach out at support@jane.app. We'd genuinely love to hear what left you wanting more from the experience.
Needs Pay w Card on File
If this app allowed payments it would resolve a lot of confusion and we could actually recommend it to our clients. It would make a big difference for us.
Response from developer
Thank you for taking the time to share this so thoughtfully. Hearing that clients are confused between the web and app experience is fair feedback, and the sign-in and account-linking experience is admittedly one of our favourite things about the app (in our humble opinion.) Your feedback is genuinely useful context for us. Payments in the app aren't something we're ready to tackle yet, but it's something we'd love to work toward. We hope we get to make your life and your clients' lives easier on that front someday soon. 🩵
