Avoid Maple if you can
Avoid this service if you can. Their marketing is overhyped. I tried Maple for my 8 yr old daughter, who had a cough for several weeks. The “visit” was by text. (never knew I had to ask for video, so they say). RN never listened to the cough or asked any real questions- main advice (readily available from the internet or common sense): Drink fluids, use a humidifier at night. See a doctor in-person. Well, not quite worth $79 CAD, was it? Be forewarned- customer support will say “our terms of service say once a visit is initiated, it is non-refundable”. My advice: Just skip the hype and go visit a walk-in clinic.
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No support
Very expensive and no support if anything goes wrong. I ordered prescription medication prescribed by Dr on the site and paid through maple and the medication never came. I contacted customer support multiple times and they provided no resolution and when I asked for a refund they said no.
Great concept, poor execution
Disappointing experience overall. The service has potential but there are too many frustrating limitations:
Limited doctor availability — there is often only one doctor listed and they are never available, leaving you with no real choice.
Prescriptions are locked within the app — you cannot print them or take them to a pharmacy of your choice. You are forced to order medication through their system only, which feels restrictive and overpriced.
And when you do get a consultation, the quality can be lacking — I was initially told to go home and seek treatment in my home country despite having a paid subscription. Immigration status should never be a reason to dismiss a paying customer.
The concept is great but the execution needs serious improvement.
Limited doctor availability — there is often only one doctor listed and they are never available, leaving you with no real choice.
Prescriptions are locked within the app — you cannot print them or take them to a pharmacy of your choice. You are forced to order medication through their system only, which feels restrictive and overpriced.
And when you do get a consultation, the quality can be lacking — I was initially told to go home and seek treatment in my home country despite having a paid subscription. Immigration status should never be a reason to dismiss a paying customer.
The concept is great but the execution needs serious improvement.
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U don’t need to chat with a doctor they’ll just send u random medication.
I spoke with the live support requesting a refund, before I was even connected to a doctor. Randomly I got booted from the app for 4 hrs straight. When I signed back it I had an incorrect prescription waiting for me that I can’t use from a doctor I never had a chance to chat with. Everytime I went back to chat about a refund I got booted and I had to start the chat over online and in the app how suspicious 🤔
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Awful
Didn’t listen. Doctor cut my conversation off.
