Time’s money
Save your time and money both! Even after waiting 7 hours in urgent care for my 4 year old, I got prescription in 15 mins and meds in 30 mins with this app. It was a true blessing! My daughter got better in 10 mins after meds. Thanks to whoever thought of this app and thanks to all first responders 🙏
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Awful
Doctor wouldn’t diagnose me with strep throat. I then had to wait at family doctor who confirmed it was strep throat. Terrible service. And also can’t speak to anyone.
Worst service. Total money grab. Don’t get fooled! Spoke to customer service and even with wrong diagnosis proven, they wouldn’t give me my money back. Total money grab. They said “did you read the disclaimer”. Crooks
Worst service. Total money grab. Don’t get fooled! Spoke to customer service and even with wrong diagnosis proven, they wouldn’t give me my money back. Total money grab. They said “did you read the disclaimer”. Crooks
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Excellent service
Thankful for this App! Highly recommend everyone in Nova Scotia to download this :)
Misleading advertisment
This app is not free to use. You can create an account for free but without becoming a member and subscribing, you can’t do anything. For a regular Ontario resident who doesn’t have miscellaneous memberships or isn’t covered by their employer for virtual healthcare, it’s $85 a month.
Misleading Information
Unfortunately this company has potential but is not honest or clear with their customers. The GP’s are very limited to what they can do and the monthly payment is a lot for the limited amount of care you can receive. Customer service is also very dismissive and unhelpful.
Waste of money
Horrible platform. First attempt at getting in touch with a provider to get a requisition for bloodwork and I was told to just go see a doctor in person which completely defeats the purpose of paying for Maple. Second attempt and the process was completely different. I was apparently required to stay on the app and wait for a practitioner to get back to me which was not made clear, since the first time I had to wait until the next day. The request was immediately closed when I didn’t respond within minutes (in the middle of the night) meaning I would have to start the process all over again a third time. This service is even worse than just dealing with my regular GP. I will absolutely recommend against using Maple to everyone I know.
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The WORST medical platform
By far the worst platform. Filled with incompetent NP who do not care or listen to patients. Just renew your old prescription without even reading your new symptoms! Ah and yeah you can only type few words (limited characters only) there’s no video or audio chatting! You should explain your issues in maximum 200 characters and that’s it! They decide if you worth living based on those few words or you better go and die
Horrible
Horrible
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Avoid Maple if you can
Avoid this service if you can. Their marketing is overhyped. I tried Maple for my 8 yr old daughter, who had a cough for several weeks. The “visit” was by text. (never knew I had to ask for video, so they say). RN never listened to the cough or asked any real questions- main advice (readily available from the internet or common sense): Drink fluids, use a humidifier at night. See a doctor in-person. Well, not quite worth $79 CAD, was it? Be forewarned- customer support will say “our terms of service say once a visit is initiated, it is non-refundable”. My advice: Just skip the hype and go visit a walk-in clinic.
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Excellent service.
Prompt and professional consultations and an easy to use app. Would highly recommend.
Takes your money - offers no solution
Happy to charge you a large premium for no help. Calling health link for free will get you farther.
Communications
Non-existent communication with Nurse Practitioner after being advised of 5 to 7 days for response is unacceptable. No way of determining if results were sent to Rheumatologist Dr Trudy Taylor in NS and with whom I am due to see in August.
Convenient
ALWAYS an excellent experience with MAPLE! When I joined MAPLE, I filled out a medical history and a list of my prescriptions - that information is saved on the MAPLE site for future reference when you make appointments. When I need to speak with a Doctor, I choose “Full care” and I’ll be contacted by a Care Provider and they will choose to do a FaceTime call or phone call - (just like an office visit) but today, I just needed a prescription refill- so I chose a “virtual visit”where I texted with a care provider. Usually takes minutes to be contacted (they can check my history on MAPLE to see all my prescribed medication). I wrote a short request for a prescription refill - I briefly texted with a care provider and my prescription was filled and immediately sent to my pharmacy of choice
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Expensive
I spent $95 to get a prescription for some pills, but in the end, they didn't even send the prescription to the pharmacy.
I didn't want to buy a one-month supply, but I had no choice because I needed the prescription right away it would have been easier to just get the prescription written at the pharmacy 😕
I didn't want to buy a one-month supply, but I had no choice because I needed the prescription right away it would have been easier to just get the prescription written at the pharmacy 😕
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Easy and convenient
I use Maple for getting Mounjaro and the odd medication refill. I also used it for a lab requisition. It doesn’t replace an in office visit, so you can only use it for things appropriate for telehealth. Yes there is a cost, but it’s worth it to me for the convenience.
Now it’s $85/month
So they cancelled contract with nb workers and moved it and now it’s a monthly service?
Amazing Service
I simply can’t speak high enough of the prompt service for our whole family while the waits locally are impossible. This is health care.
Amazing Service
One five minute call and I received the care I needed. Simple, fast, effective and so convenient. Best new health service NS has provided in years.
What
Used to be free, now your charging and the new way of trying to navigate is almost impossible
No support
Very expensive and no support if anything goes wrong. I ordered prescription medication prescribed by Dr on the site and paid through maple and the medication never came. I contacted customer support multiple times and they provided no resolution and when I asked for a refund they said no.
Great concept, poor execution
Disappointing experience overall. The service has potential but there are too many frustrating limitations:
Limited doctor availability — there is often only one doctor listed and they are never available, leaving you with no real choice.
Prescriptions are locked within the app — you cannot print them or take them to a pharmacy of your choice. You are forced to order medication through their system only, which feels restrictive and overpriced.
And when you do get a consultation, the quality can be lacking — I was initially told to go home and seek treatment in my home country despite having a paid subscription. Immigration status should never be a reason to dismiss a paying customer.
The concept is great but the execution needs serious improvement.
Limited doctor availability — there is often only one doctor listed and they are never available, leaving you with no real choice.
Prescriptions are locked within the app — you cannot print them or take them to a pharmacy of your choice. You are forced to order medication through their system only, which feels restrictive and overpriced.
And when you do get a consultation, the quality can be lacking — I was initially told to go home and seek treatment in my home country despite having a paid subscription. Immigration status should never be a reason to dismiss a paying customer.
The concept is great but the execution needs serious improvement.
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