Basic issue
I travel as part of my job. Sadly this app doesn’t not recognise that and the fact that I am often in different time zones - as a result it adopts my new time zone as if I have packed my solar panels and battery and taken them with me. There needs to be a setting where the app will adopt my home time zone even when I am away.
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Awful
Since upgrade it is useless, I can’t even sign of for subscription, battery has been stuck in idle which means I’m getting no benefit from it and I can’t change it !!! support options are terrible
Now we have to pay more!
We have had our battery for almost 2 years and it has never functioned as we were advised, not to mention when we call for assistance GivEnergy direct us to the installer and vice versa.
Now after paying almost $20k they want us to pay a monthly subscription to access the most basic of functions and information.
Now after paying almost $20k they want us to pay a monthly subscription to access the most basic of functions and information.
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From 1 to 5 star
Credit where credit is due. When the app
First relaunched it was barely working but I can see they have worked really hard and I would say that it now works better than before the parent company went bust. Credit to them, it is now worth paying for and is managing my usage well. Thanks to this c small team who are trying to keep the wheels on .
First relaunched it was barely working but I can see they have worked really hard and I would say that it now works better than before the parent company went bust. Credit to them, it is now worth paying for and is managing my usage well. Thanks to this c small team who are trying to keep the wheels on .
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Very happy
I was quite concerned initially knowing I had to subscribe to access my app, I decided to go with the axle energy option which gives you full access to the app, so far I’m very impressed, the app is far better than it was initially and with axle my return for supporting the grid is much better than what you get normally, thanks for taking on the task of running the app, I know some people with different companies do not have the support anymore.
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