Exceedingly complicated.
We find this exceedingly complicated and as such don’t touch it. We are told there is an update but having located it in the App Store there is no update. Ever since this company split and lost the hardware the App has become pretty useless however our installer recommended we leave it.
Error when reverting to using battery
Since the update I really struggle to get the battery to revert to “use” after exporting to grid. Used to work but not it mostly fails to get back to using the battery to power the home. I’d be surprised if its just me
Does what is says on the tin
Improving all of the time
As you give paying customers no way to contact you
You have got to be the worst company in the world. I imagine that North Korea has more morals than you and that’s saying something. Just updated my firmware. Yay instantly lost a 70% battery and spent the rest of the night on the grid. Amazing. Going to cancel my subscription for 3 months so you pay for the loss, you useless morons. Maybe we should let the woke idiots run the world as I doubt they could do a worse job than you idiots have. Lots of love a very disgruntled ex subscriber.
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Basic issue
I travel as part of my job. Sadly this app doesn’t not recognise that and the fact that I am often in different time zones - as a result it adopts my new time zone as if I have packed my solar panels and battery and taken them with me. There needs to be a setting where the app will adopt my home time zone even when I am away.
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Awful
Since upgrade it is useless, I can’t even sign of for subscription, battery has been stuck in idle which means I’m getting no benefit from it and I can’t change it !!! support options are terrible
Now we have to pay more!
We have had our battery for almost 2 years and it has never functioned as we were advised, not to mention when we call for assistance GivEnergy direct us to the installer and vice versa.
Now after paying almost $20k they want us to pay a monthly subscription to access the most basic of functions and information.
Now after paying almost $20k they want us to pay a monthly subscription to access the most basic of functions and information.
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From 1 to 5 star
Credit where credit is due. When the app
First relaunched it was barely working but I can see they have worked really hard and I would say that it now works better than before the parent company went bust. Credit to them, it is now worth paying for and is managing my usage well. Thanks to this c small team who are trying to keep the wheels on .
First relaunched it was barely working but I can see they have worked really hard and I would say that it now works better than before the parent company went bust. Credit to them, it is now worth paying for and is managing my usage well. Thanks to this c small team who are trying to keep the wheels on .
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Very happy
I was quite concerned initially knowing I had to subscribe to access my app, I decided to go with the axle energy option which gives you full access to the app, so far I’m very impressed, the app is far better than it was initially and with axle my return for supporting the grid is much better than what you get normally, thanks for taking on the task of running the app, I know some people with different companies do not have the support anymore.
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Stripped out all the old free functionality
They’ve moved to a paid model, which would be fair enough for extra features, but they have stripped out most of what I had and could do simply when I purchased it.
Feel ripped off
I invested in the GivEnergy system several years ago on the understanding that it was a one-off investment. Now they’ve introduced a monthly subscription just to continue using the app’s full functionality. Charging existing customers for features they originally paid for feels like a rip-off.
Terrible company
Never get back to you when they promise to. Nightmare to get through to them
Turned to trash as soon as pay model commenced
Rarely connects to the inverter now, no rhyme nor reason when it does connect. Presumably intentionally flakey to get you to move to the premium version.
No more updates until support is available
Updates need to stop until GivEnergy can support customers. As they have gone into administration in the UK, these updates either need to stop or they have to offer support. Currently, if there is a problem after an update, customer cannot be supported. This is unacceptable!
Latest update cause battery schedules to fail
Latest version now reports error on opening “cannot update smart schedules”
Cannot therefore change from buy/sell/use/pause as inverter ignores any settings.
Desperate fix needed!
Cannot therefore change from buy/sell/use/pause as inverter ignores any settings.
Desperate fix needed!
Rubbish
Since they’ve changed the app it’s become useless unless you subscribe and pay for their premium service
The old app was so so much better
The old app was so so much better
Rapid improvement
Considering the challenges this small team have faced since the original companies demise, I think they have done a remarkable job. Personally I have not had any problems with their new versions and they have rapidly added missing features.
Well done!
Well done!
Ambitious and hugely successful
I am really impressed with the quality and range of information available with this software. I really enjoy using it and find that it can answer so many questions. Congratulations all round!
Huge improvements with the updates
I was not impressed with the changes and the charges, however the last couple of updates have been fantastic very impressed and so glad you guys are listening
Thanks for not leaving us in the lurch
Thanks for not leaving us in the lurch
Recent improvements
I’m enjoying the renewed development effort. Nice to see updates happening again and generally feels a little nicer. I do miss the home screen buttons for pausing or discharging my battery in one click.
Also, Axle Energy for free premium is great. I made £17 in June 2026 and got Premium as well…
Also, Axle Energy for free premium is great. I made £17 in June 2026 and got Premium as well…
