Bad app
App does not work!!
Response from developer
We are so sorry to hear this, and our Customer Service team will be able to help. Please email them at help@glassboxx.com, and please include the email address used to place the order and your order number.
Terrible
Where’s the scroll option? I don’t want to see two columns per page, the only way to stop this is by increasing the font to a size you can see from the moon.
Two simple options to make it better for the end user.
Two simple options to make it better for the end user.
seriously frustrating
the app is unuseable so far— i’m stuck with an error message saying my email address is not recognized, and not able to get to the book i just purchased. i’ve checked that the email address i’m entering matches the email address in the app store. Would like to suggest to developers that opening the app from the app store be its own verification step.
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Response from developer
We are sorry to hear this, and our Customer Service team will be happy to resolve this for you. Please email them at help@glassboxx.com, and please include the email address you used to place the order and your order number.
Bad service
I had no choice but to download this app after purchasing 3 ebooks. Downloaded the app, went through the verification process and 48 hours the books are still not available in the app. I’ve emailed customer services and not had any response. So much for instant download!
This app sucks
Don't buy anything from anyone who supports this app. Horrific experience. Cant even turn my phone screen sideways to read. No audio option for PDF. Cant print it. Can't export it anywhere. I wish I could give it zero stars. Or negative five stars.
Worst book app I’ve seen
Purchased an audiobook and was forced to use this app. I can understand the logic from the provider as it can successfully gatekeep the content. App has a poor UX. The code needed to login takes around 2 mins of the 5 mins they allow. Then when you finally gain entry the purchased audiobook will not download and you have to email customer support. Follow their directions exactly and it still does not work.
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Ridiculous app
Table of contents doesn’t respond to touch. No option to download. And of course, riddled with DRM. Based on other reviews, isn’t likely that developer will ever respond or fix. Sad.
Terrible app
I’d love nothing better than to support an alternative to Amazon. But Glassboxx isn’t it. I’ve bought a book but can’t access it and have received no explanation from tech support or information as to when the issue might be resolved. The Help section is ridiculously basic. Now I can’t even log in because the app is telling me my verification code isn’t valid. Help just tells me to enter my verification code to log in!
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Unusable
The app says my book is downloaded but won’t let me read it. Been like this for a month after working fine before albeit with all the issues with font size mentioned in other reviews. Now totally frozen and unusable.
Awful app to read a book
The app is awful. When you select a book to read there is no way to go back and select another book. You have to close the app and start again. When readinng a book you can’t zoom in, use bookmarks or easily navigate the book. You have to start at page one and just keep swiping. Truly awful.
Not impressed
Have not been able to log in to retrieve my ebook and have received zero help. I’ve contacted both the seller of the book and Glassboxx and have been told they will get back to me. The system does not have a specific spot to create an account and instead says all you need to do is type in your email from the website you purchased your book and follow instructions.. yet Glassboxx does not recognize my email and no one has gotten back to me. A total waist of money on the book and a total waist of time with this app.
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Response from developer
We are very sorry to hear about this and we understand your frustration. To help us resolve this, please contact our dedicated support team directly at help@glassboxx.com with your purchase email and order number. We are committed to assisting you quickly. Thank you for your feedback.
Worst App update ever
I bought this app last year and it did everything it needed to. Then they released an update which is utterly awful. It used to be easy to adjust the font, now it’s buried in a fiddly menu that you have to guess the size you’ve adjusted it to. I set the screen colour how I want it to then it constantly changes back by itself. I’ve complained to the support. Nothings changed. Every brother that uses this app is facing the same issues. Just roll it back to the previous version!!!! How is it possible to ruin an app this badly?! Madness.
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Appalling
I am really fed up with this app. I thought that it could not get any worse, but I was wrong. At least before the latest update it was possible to increase the size of the print and turn the phone onto its side so that you could get the whole page on the screen. Now, I either have to get a magnifying glass or keep moving the screen from side to side after increasing the font size. Also when I opened up the app it took me back to the start of the book and I had to go through over 60 pages to get back to where I was. Basically not happy and seriously contemplating moving back to hard copy having used my phone for my BRF Bible reading notes for several years without any problems until it was switched to this app, which is causing me considerable irritation
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iPad
Since the update today the app is working on my IPhone but not on my IPad!
Glassboxx is solid and useful
The quality of this app has improved greatly since I first began using it.
I like the ability to set the number of columns per page and the font size for readability.
You can even customize settings for background that are separate from the global Iphone settings.
As easy to use as Kindle
I like the ability to set the number of columns per page and the font size for readability.
You can even customize settings for background that are separate from the global Iphone settings.
As easy to use as Kindle
Response from developer
Thank you so much for the fantastic feedback! We are so glad you are enjoying the app!
Needs web connection
Says it can be downloaded and used remotely. This isn’t true. I downloaded a book and the minute I’m underground and want to open it I can’t. 😤😤
Great reader app
Great reader app, like the ability to highlight and add notes and log them.
Non-functional
Downloaded this for access to one book that publisher only made available e-book form through the app. Was unable to access the book, and nearly a month after reporting this to their support, there’s no solution or update. Buggy, typos in the FAQ, clearly sketchy backend - as someone working in software, I have no idea how a developer lets this get released.
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Response from developer
We sincerely apologise for the frustration you have experienced with our app. If you could please reach out to our customer service team again at help@glassboxx.com, we would very much like to help you with the issue you have been experiencing.
Nothing changed from 2 years ago
Customer support?? Book not downloading, one quick response which did nothing. Next step: We’ll get back to you, refer to our Developer Site. Hilarious - sooo helpful
No downloads showing
No download was showing when I opened the Glassboxx app but after contacting customer support it all got sorted out quickly.
