$1500 charges with no explanation
Over $1,500 in charges were withdrawn from our business account without a clear or substantiated explanation. Despite multiple attempts to resolve the issue, support responses were vague, deflective, and failed to provide any meaningful accountability.
For a platform serving small businesses, this lack of billing transparency is deeply concerning. Clear communication and financial integrity are not optional—they are foundational.
Given that Glofox operates under the same parent company as ABC Trainerize, this experience has raised broader concerns about trust, billing practices, and support across their ecosystem. We are now actively evaluating alternative platforms.
For a platform serving small businesses, this lack of billing transparency is deeply concerning. Clear communication and financial integrity are not optional—they are foundational.
Given that Glofox operates under the same parent company as ABC Trainerize, this experience has raised broader concerns about trust, billing practices, and support across their ecosystem. We are now actively evaluating alternative platforms.
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Hard to log In constantly
This app doesn’t do as it’s says on the tin, hard to log in , I put all my correct information in and still does not let me login, totally unacceptable 🙈
Hard to see booking now
It seems like the app changed recently such that bookings are hard to see. It’s like a microscopic 1/1 on my iPhone 17 pro max. Please fix!
Another failure
Another Glofox update, again failed communication, staff can’t get logged in to see who is class, constant crashes and starting to look at other options. Surely nothing can be worse than this.
T E R R I B L E
It’s a wonder this company has any paying customers remaining with how terrible this product is. If Glofox in browser is a 5/10, the Glofox iOS app is a 0/10. The entire product team needs to be fired and replaced.
No Import/Export Calendar function
Twice as much data entry to create appts in different softwares because GloFox doesn’t allow calendars to be imported and exported.
Worst App Ever Made
I honestly don’t have anything positive to say about this system. GloFox always crashes, logs you out 50% of the time. The app function does not do nearly as much as the web browser version. Which doesn’t not make it fluid for our trainers to interact with clients and see their notes/goals. You can only see the schedule for that day, how is that any use? Will be switching over to a new system.
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Recently update causing issues
Since the most recent update I'm constantly getting
Logged out of th app when I don't want to so then have to find studio and log in again. About half the time my home studio can't be found and I have to delete the app and reinstall it again so it will work .
Logged out of th app when I don't want to so then have to find studio and log in again. About half the time my home studio can't be found and I have to delete the app and reinstall it again so it will work .
Overcharge and won’t let you cancel
Do not use this company, they have a huge sales team but once signed up they do not let you leave. I have been charged 3 months at 300% the price I agreed to and have requested multiple times to cancel with their so called customer support saying they cannot help but they will pass massage to management who you never hear from. This has been going on from months and they are charging me without letting me cancel. Avoid at all costs if you don’t want to be permanently trapped and charged insane prices.
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App issues
It will not allow to change the time on classes. It used to but now when I tap the time the calendar pulls up
DO NOT BECOME A CLIENT
Glofox has to be the worst company to deal with, can never speak with a supervisor, making changes to the system that is non sense rather then fixing the actual problems that benefit the paying client. For 5 months pictures should up horizontal, it was such a long process to upload pictures so we just stopped, they fixed the picture issue now but, I don’t know who’s great idea it was to NOT ask for address or force potential client to sign waiver, now we have to make potential client download our app and it then forces potential client to sign waiver. Glofox is so out of touch with with who’s important, even McDonald’s has better customer support then Glofox. ABC should be ashamed!!
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JR
I haven’t been able to see future bookings on classes for weeks now since the last app update.
I can only see who’s booked in on that day of the class. Absolute nightmare for early morning classes.
Pretty shocking oversight as there’s not much complexity to the app itself.
I can only see who’s booked in on that day of the class. Absolute nightmare for early morning classes.
Pretty shocking oversight as there’s not much complexity to the app itself.
No check in mode
App only has sign up mode for new members, there’s no mode for returning members to check in.
Only works in portrait mode
Glofox pro app for iPad only works in portrait mode. Wrote to developers a month ago and after going around in circles several times to convince them their app only works in portrait mode on iPad, still nothing. Annoying and close to useless. Very glitchy.
Glitchy glitchy glitchy and ZERO customer support
I work as a franchisee for Jazzercise. We just migrated our whole system to Glofox and it’s been so messy and an awful headache. Classes disappearing randomly, and from the customer end, countless emails when booking a class and no way to opt out. I try to make changes to my membership as a Jazzercise customer and I’m unable to because my phone number is more than 8 digits (who doesn’t use their area code in their phone number in 2024???) I’ve sent emails to Glofox customer feedback with zero response. This whole system is frustrating and disappointing and is not helpful to our business. For as much money as it costs it really feels like this was money thrown away to a heaping, flaming pile.
EDITED: after emailing Glofox a THIRD time, I received a reply that they won’t be helping me at all since I’m a lowly franchisee and not a studio owner! Wow! Before you waste your money on this system, you better do your research on this company.
EDITED: after emailing Glofox a THIRD time, I received a reply that they won’t be helping me at all since I’m a lowly franchisee and not a studio owner! Wow! Before you waste your money on this system, you better do your research on this company.
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Glitchy glitchy glitchy
I work as a franchisee for Jazzercise. We just migrated our whole system to Glofox and it’s been so messy and an awful headache. Classes disappearing randomly, and from the customer end, countless emails when booking a class and no way to opt out. I try to make changes to my membership as a Jazzercise customer and I’m unable to because my phone number is more than 8 digits (who doesn’t use their area code in their phone number in 2024???) I’ve sent emails to Glofox customer feedback with zero response. This whole system is frustrating and disappointing and is not helpful to our business. For as much money as it costs it really feels like this was money thrown away to a heaping, flaming pile.
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Usual rushed and poor app from Glofox
Glofox have released a rubbish app, which is a big downgrade on their previous one. Full of bugs, it summarises Glofox lack of grasp on technology and app/website development. Wish they could scrap this and bring back the old app.
Nor the best app
Glitchy, doesn’t update bookings, has limited functionality. For the cost I pay as a studio owner this needs to be better.
Do not use for your business
Riddled with bugs and errors - it’s just sloppy. Mortifying that people can get away with selling something that works so poorly.
Horrible
Extremely expensive and almost impossible to get help from a live person when you need it. My business closed and I was only 2 days off from giving them a 30 days notice so they charged me for another 3 months. So many bugs and glitches that made me lose money and students. I originally signed up with the promise that they'd have auto payments on packages but they never got it.
Customer service is awful.
Customer service is awful.
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