Completely useless
I too have had the same issues as other posters regarding the inability of the app to connect with the grill and the runaround trying to deal with customer service. I feel like a ping pong ball going between tech support and WiFi/app support. And I’m still waiting for someone from “upper management “ to help me with this issue. So at this point I’ll be giving this grill away as I don’t feel good about selling it to anyone. Think long and hard before doing business with this company! By way of comparison, I have already replaced the GMG Prime Ledge 2.0 with a Weber Searwood 600 and the experience couldn’t be more different. The update was very easy to complete and the grill has worked flawlessly. And, if you call customer service you talk to a real person. GMG could learn so much from Weber. Best of luck to you all and thanks for reading!
Show more
Love the grill dislike the app
We love our green mountain grill but the app has been nothing but issues since day one
Embarrassing
What an absolute embarrassment this app and company are. Fix everything!
Never works on iPhone. Like ever
Did they just quit working on this app? It’s literally never worked.
Doesn’t Work
The app does not work
Not good
Poor stability. Will continually lose connection when I am standing next to the grill and the internet connection is no more than 10 feet away.
Interface looks better than legacy version that I never had a connection issue with. I couldn’t even keep a good connect with Bluetooth standing next to grill.
Downgraded back to legacy.
Interface looks better than legacy version that I never had a connection issue with. I couldn’t even keep a good connect with Bluetooth standing next to grill.
Downgraded back to legacy.
Show more
Great tool when it’s connected.
I like the app . You can adjust profiles, change/ check the temps of the probes. Downfall is the app will keep disconnecting from the grill. You will open the app and nothing will be on the screen. It will reconnect after a few minutes, it gets annoying.
Positioning
Would be nice if the temp probe read outs were a little lower down where they are not cutting off the grill temp read out.
Functional… but only barely
Very simple. While the app is functional it is not the most user friendly. This app leaves a lot to be desired compared to other grill apps.
Poor connection
App is sluggish and takes long to connect and then has to reconnect constantly. Cannot start a profile remotely. Calibration settings could be easier to understand.
Love the grill but app could be much better.
Love the grill but app could be much better.
Very bad app
They can buy as many reviews as they want but the reality is this app is useless. Not only is it very glitchy and slow it has a terrible ui. It also does nothing for you. You can’t set the adjust the fan speed when smoking only cold smoking, you can’t adjust the amount of smoke, and the app doesn’t stay connected to the grill once it is closed. The app doesn’t send you a notification when you have a timer set or your food is getting close to being done. it disconnects if you close the phone or switch to a different app. It also sometimes doesn’t connect to the smoker all together. There is no point to adjusting the slider for temperature. It literally does nothing and is a waste of time. It doesn’t affect the fan speed. All together a very bad app
Show more
Love the grill hate the app. Needs a lot of work
The app needs a lot of work. It is constantly losing connection with the grill. Even when it is connected have to generally submit a temp or change several times before it works. It badly needs to be fixed. Again amazing grill horrible app.
Why all the fake reviews?
The app needs work. The number of consecutive five-star reviews with comments that come straight from marketing material makes the company look very unethical.
Prime 2.0
Not enough Information on the Climate Control. Was working with WiFi, but now will not connect.
Have looked at everything on uTube and Facebook Page.
Seems like the GMG Team needs to fix this issue.
Have looked at everything on uTube and Facebook Page.
Seems like the GMG Team needs to fix this issue.
Absolute failure
My ledge will not connect via server mode. This was a selling feature for me and now it not longer works. I was told there will be fix, still nothing. Told to use via Bluetooth instead. Not acceptable. Should have bought a Traeger.
Doesn’t work most of the time
The main purpose of this ap would to be to start you grill while in range of the wifi however this never works! I can never connect to my grill unless I go turn it on, this was never the case before. The other main reason is monitoring cook, but don’t worry it won’t alert you or anything when you have reached desired cook temp unless you have the ap open. Ap needs major work l.
Show more
App
At first this new app sucked but Gmg has done lots of work to it. Works flawlessly for me now. Love you can see your whole cooks on graph.
Won’t connect
Always says there is an update I click update grill shows updated and it fails everytime
FAIL
After 1 year app no longer connects to Ledge.
If it ain’t broke don’t fix it
What have you guys done. Made the GMG app way harder to navigate than it needs to be. I’ll be deleting and using the original one.
