Bikes won’t start
Scanning it and it’s charging me money but the bikes won’t drive
Scooter ride
Didn’t go past 6 speed and didn’t get a refund. Bad experience
Scam
Didn’t get to ride and they still charged me. It kept saying loading. There’s no contact information to request refund.
No refunds
I tried to get a refund I Gmail the company I called the company and nothing they just scammed me outta 29 dollars because it won’t let me get the money back out
SCAMMMMM
This app is definitely a scam you can’t park and pause the app it still keeps charging you
You have to go to there specific parking place
You have to go to there specific parking place
Scammer
Scammed me
Trash
Spent 15 dollars to go 5 feet app did not load or work remotely well at all. Walking would have been faster scam
SCAM
crazy, pricey, and you can only add money into a wallet on the app, and when I added it, it tried loading for like 1 million years, then I clicked it again and it charged me twice. I tried reaching out, but there is no way to reach out to this place. There was a contact support button, but there’s no number and there’s no way to do anything when you click it. Total scam.
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Scam be aware!!
This is scam. Be careful!
Scam
I got scammed for 20 dollars
Unnecessarily Complicated
You have to connect a card and then also add money to a wallet. The scanning feature didn’t work great to be able to identify which scooter was which. I’ve used others that were much more user friendly but it’s the only me available in Waco so you get what you get and don’t throw a fit.
TOTAL SCAM. DO NOT DOWNLOAD
⭐️ 1 Star Review: Beware — This Company Is a Scam!
Go Cruise is a total scam. I was overcharged for my ride — their app wouldn’t let me end the trip, and I ended up being billed $21 for what should have been a $5 ride. To make matters worse, there’s absolutely no way to reach their customer support. They don’t respond, and there’s no proper contact option in the app.
This company is taking advantage of people and needs to be reported to the Better Business Bureau. Save yourself the frustration and do not download this app. They’re scamming people out of their hard-earned money.
Go Cruise is a total scam. I was overcharged for my ride — their app wouldn’t let me end the trip, and I ended up being billed $21 for what should have been a $5 ride. To make matters worse, there’s absolutely no way to reach their customer support. They don’t respond, and there’s no proper contact option in the app.
This company is taking advantage of people and needs to be reported to the Better Business Bureau. Save yourself the frustration and do not download this app. They’re scamming people out of their hard-earned money.
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Terrible
Spent $20 returning it to a parking zone and had to walk back.
bad experience
the scooter works for a few minutes then stop working but don’t stop charging me $$ then don’t let me stop the charge until i bring the scooter to a parking lot 3 blocks away!!! bad bad bad‼️‼️‼️‼️‼️‼️‼️
Terrible app. Dev should be fired
Doesn’t work at all. The UI is brutal. Camera to take photo of license is broken. What kind of business are they running over there ?
It’s a scam! Do not download!
Do not download this app and fall for their scam. I was visiting Daytona Beach and wanted to rent one of their scooters place along the boardwalk. There were a couple in my vicinity and neuter was functioning. They seemed to be in disrepair. The kicker is that they require you to fund the app in order to attempt to rent a scooter. After funding the app, I tried to rent one and the scooters or the app or both did not function. The next day I tried to get a refund as I was unable to use the scooters and any contact information is completely unavailable. There is nothing anywhere that clearly states some sort of customer service or contact information that is valid. You could try to get a refund via the app, but that does not work. I finally found a phone number via a Google search, but they only jerked around and did not refund me. After over two weeks of trying to resolve it, I had to get the charge reversed. Not sure who runs this operation, but this seems like a big scam. Apple, do a better job at vetting and reviewing these “companies”.
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Scooter
The system is terrible I tried multiple times to cancel or resume the ride and I even tried to rode different scooters and another thing everytime I try to ride Cruze tells me to put more and more money into my account I would like a full refund for my money cause I did not get a chance to even ride the scooters everytime I did the app would freeze and not let me cancel my scooter I even talked to a guy changing the batteries on the scooters and he said he was not aware of this issue
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Someone please call me
My husband and i used these in Waco - the operated fine. My issue is with the lack of any kind of support/help/contact info. My husband and I are waiting on refunds ($40 in total). There has been no contact or movement. Seeking to understand what’s going on here?
Log in Issues
I’m in Waco, TX and they had a news story on KWTX about these Cruze Scooters back in December. So I was looking forward to trying these out, but when I download the app, I can’t even get passed the login screen, because when it asks for my number and I input it into the field, the numbers don’t drop down for me to then click continue so I can get the code text to me. So, I am stuck on that screen. I think I’ve tried everything, from googling, ChatGPTing it, calling and texting the number showing a screenshot of the issue. I can’t give a review on the scooter themselves but I can say the app experience is one of the worse yet. Seems like that should be an easy fix, but I’ve read other reviews on google that say people are having the same issues. Hopefully you put aside enough money for an experienced employee or employees who can help fix this for you, so you don’t continue to lose business.
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I need customer service
I submitted a customer service claim and have not heard back. I deposited the recommended amount of money into the account and then found out I couldn’t even stand up on the scooter. Spent like 10 minutes trying to figure it out and they charged me $5. I need a full refund.
