Terrible Scooters, Awful App, and Unacceptable Customer Service
Absolutely terrible experience with Go X in Hawaii. I strongly recommend avoiding this company.
First, their scooters are in really poor condition and clearly not well maintained.
Second, their app is frustrating, unreliable, and poorly designed. But the worst part was being charged an unfair $10 parking penalty despite parking the scooter in the designated area clearly shown on their own app, right next to other scooters!
Instead of acknowledging the issue and refunding the incorrect charge, they offered me a ridiculous $5 coupon for a future ride. Why would I want to use their service again after this experience?
Their customer service is just as disappointing as their scooters and app. Rather than properly addressing customer complaints, they leave customers dealing with questionable extra charges.
Poorly maintained scooters, a terrible app, unfair penalties, and awful customer service.
Save yourself the frustration and use another scooter rental company. I certainly won’t be using Go X again.
First, their scooters are in really poor condition and clearly not well maintained.
Second, their app is frustrating, unreliable, and poorly designed. But the worst part was being charged an unfair $10 parking penalty despite parking the scooter in the designated area clearly shown on their own app, right next to other scooters!
Instead of acknowledging the issue and refunding the incorrect charge, they offered me a ridiculous $5 coupon for a future ride. Why would I want to use their service again after this experience?
Their customer service is just as disappointing as their scooters and app. Rather than properly addressing customer complaints, they leave customers dealing with questionable extra charges.
Poorly maintained scooters, a terrible app, unfair penalties, and awful customer service.
Save yourself the frustration and use another scooter rental company. I certainly won’t be using Go X again.
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MMasterreza
Rip Off!
2 Attempts, WOULD NOT START! Went NO WHERE!!! Cannot get refund! Even just after last attempt to start minutes before my attempt for FULL REFUND! No services REFUND $30 CANCEL ACCOUNT! DEVELOPER WILL NOT REFUND ME????
Jjamesb5753
Dont bother
If you are planning to go around the Waikiki it might be a good option, but if you’re gonna go a little bit further, don’t bother because the price is higher than Uber and also you’re gonna have a hard time finding the parking station outside of Waikiki.
113igben
Scam
They scammed me out of 40+ dollars and didn’t explain the reasoning. Customer support is ai and my case hasn’t been resolved after 2+ months.
Lloganskito
SCAM
It keeps threatening to put lawyers on something i paid for & THEY TOOK MORE OUT. Do not USE! they will continue to charge after you paid!
ZZjack001
