Terrible Scooters, Awful App, and Unacceptable Customer Service
Absolutely terrible experience with Go X in Hawaii. I strongly recommend avoiding this company.
First, their scooters are in really poor condition and clearly not well maintained.
Second, their app is frustrating, unreliable, and poorly designed. But the worst part was being charged an unfair $10 parking penalty despite parking the scooter in the designated area clearly shown on their own app, right next to other scooters!
Instead of acknowledging the issue and refunding the incorrect charge, they offered me a ridiculous $5 coupon for a future ride. Why would I want to use their service again after this experience?
Their customer service is just as disappointing as their scooters and app. Rather than properly addressing customer complaints, they leave customers dealing with questionable extra charges.
Poorly maintained scooters, a terrible app, unfair penalties, and awful customer service.
Save yourself the frustration and use another scooter rental company. I certainly won’t be using Go X again.
First, their scooters are in really poor condition and clearly not well maintained.
Second, their app is frustrating, unreliable, and poorly designed. But the worst part was being charged an unfair $10 parking penalty despite parking the scooter in the designated area clearly shown on their own app, right next to other scooters!
Instead of acknowledging the issue and refunding the incorrect charge, they offered me a ridiculous $5 coupon for a future ride. Why would I want to use their service again after this experience?
Their customer service is just as disappointing as their scooters and app. Rather than properly addressing customer complaints, they leave customers dealing with questionable extra charges.
Poorly maintained scooters, a terrible app, unfair penalties, and awful customer service.
Save yourself the frustration and use another scooter rental company. I certainly won’t be using Go X again.
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Rip Off!
2 Attempts, WOULD NOT START! Went NO WHERE!!! Cannot get refund! Even just after last attempt to start minutes before my attempt for FULL REFUND! No services REFUND $30 CANCEL ACCOUNT! DEVELOPER WILL NOT REFUND ME????
Dont bother
If you are planning to go around the Waikiki it might be a good option, but if you’re gonna go a little bit further, don’t bother because the price is higher than Uber and also you’re gonna have a hard time finding the parking station outside of Waikiki.
Scam
They scammed me out of 40+ dollars and didn’t explain the reasoning. Customer support is ai and my case hasn’t been resolved after 2+ months.
SCAM
It keeps threatening to put lawyers on something i paid for & THEY TOOK MORE OUT. Do not USE! they will continue to charge after you paid!
Incorrect charges on my credit card
I was incorrectly charged for $25 and $39.99. My app only shows that i was charged for one ride that costed $15.96. Give me back my money.
Company is a scam
Look it up. I had the same thing happen to me. Couldn’t even get it to work right and then parked it back in designated spot and I’ve been hit with continuous “parking fees” for the last year. They try in 3 dollar amounts three times and test for money then start increasing and basically drain your account.
Once the issue was brought to support that promptly started ignoring me.
These are scammers. All of them. Stay away.
Once the issue was brought to support that promptly started ignoring me.
These are scammers. All of them. Stay away.
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price
didn’t realize a 30 minute ride was gonna cost me $100. an uber wouldn’t have even been half of that. 0/10 don’t recommend. they’ll take all your money and it’s not even worth it. and it said we couldn’t ride on the side walks but the roads don’t even have bike lanes? we literally almost got hit by a CAR!! i’m so upset and would like to atleast be partially refunded 50%
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Scam
Scam
SCAM
Keeps charging unauthorized amounts in increments of 3/6/9$ months after the one single ride. Will not use again
App sucks
Charged me twice for parking out of his zone, but I went to the zone and won’t offer a refund
Bad
Stealing my money don’t do it!
Piece of junk
Half are completely broken and the maintenance need to be up kept better the brakes were completely out on my last one and i fell almost got hit by a car you better be careful if your going to use these junky things
Garbage
App is garbage, scooters are slow.
SCAMMER APP
this SCAMMING app will continuously try to charge you!!! do not trust the 4.7 reviews it’s ALL ai!!!! they even send you a scammer “court” photo!!! search up: Pennsylvania drivers targeted by fake toll violation texts. it’s a well known scam they are trying to run on their people!!!!
FIRE YOOOO🤌🏽🤌🏽🤌🏽🤌🏽
I WAS CUTTING UP IN TRAFFIC LMAAAOOOOOOO🌊
Won’t except my Cash App card on app says exception and one except it
H
The app is terrible
.
Keeps charging my card
Already payed my debt and this has charged my card over 120 dollars in the past month
Terrible service
Clicked on the quick ride, no price and saw that it was $50 for the day figured a quick ride (30 mins or so) and ended up being charged $35 to go 6.5 miles ridiculous for what was supposed to be cheap fun. I’m beyond upset especially for it being so quick
