Too many issues
The idea is quite good. However, there are a few things that could be improved. Firstly, customers seem to be having a bit of trouble getting it set up and using it. Secondly, when payments are made through the app, they appear as codes instead of the customer’s names in my bank.
No recurring payments?
Seems like such basic functionality to be missing - especially as I can see it was requested 2 years ago.
Fundraising
While the app is really good for sending one off payment requests to individuals, it doesn’t give people the option to put a QR code for fundraising. We run a charity and from time to time sell raffle tickets. I signed up thinking i would be able to use a QR code rather than sending out bank details
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Coop bank users
Why can’t clients with a Co-op bank account pay me? This seems very strange seeing as though the Co-op have helped develop the app.
Waste of time
I tried this app to try and save time on sending invoices to a handful of clients. Out of 10, only 3 could pay via the link. Of the others, most were unable to do so because, ironically, even though this app is free for Co-op Business customers, the Co-op bank isn’t listed as an option for clients to pay from. I ended up having to generate invoices, send bank details and have back and forth email conversations just to get paid. One client had such a catastrophic experience that her banking app crashed and she had to spend two hours getting it back up and running again. Needless to say, promises of time saving exceeded reality. I will not be using this app again and will advise others to steer clear.
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