Love!
I have used this app for years and I love it! New functionality was recently released and it gives much more information to families. It’s great that photos and videos can be shared through the app!
Worst app ever
This app is a nightmare. Every time I try to log in, it says I have the wrong password (I don’t) and then when I go to change the password it allows that action but then still won’t let me log in and instead says “you no longer have access please contact your loved ones facility if you think this is an error”. I have contacted the facility and they have set up multiple accounts for me (which is also annoying that has to happen) but each time I try go log in, I can on the first time but then all subsequent log ins fail and it’s the same cycle over again.
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needs to support multiple family members
I wish you could add multiple family members in the app to keep track of both parents activities
Can’t even log in
I downloaded the app and put in the email from the invitation I was sent from my dad’s residence and it won’t even connect.
Cannot register
Use the registration button in app after downloading, provided the email address that the invitation was sent to. The NEXT button is unresponsive because the native keypad pushes the button up mid-screen. The NEXT button is responsive if I touch it before putting the cursor in the email field, but won’t work after I input data. The native keyboard “Done” also does not work.
iPhone 15 17.4.1
iPhone 15 17.4.1
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Notifications
I’m no longer receiving notifications, I get an email for messages. But no app notification. I used to get notifications on announcements but not any longer.
Keeps asking me if I want to use Face ID every time I open the app, even though I clicked the yes.
When I try to change from my mom to my dad, the app closes. It seems to randomly close on me other times as well.
There was an update that added “Documents”, but I cannot find that on the app.
Keeps asking me if I want to use Face ID every time I open the app, even though I clicked the yes.
When I try to change from my mom to my dad, the app closes. It seems to randomly close on me other times as well.
There was an update that added “Documents”, but I cannot find that on the app.
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Mostly accessible with VoiceOver
The "walk-through" portion of the app is not accessible. Under "welcome to CareMerge family engagement," the screen reads swipe through to learn more about how to use the app." At the bottom of the screen is a page picker. There is nothing on any of the five pages for voiceover to read. In order to exit the screen, I had to close the app in the app switcher, then reopen it and login again. When I double–tap the resident apartment number, the elements at the top of the screen appear to be properly labeled. However, at the bottom of the screen are five tabs which are not individually labeled. Voiceover just says "tab, tab, tab, tab, tab. The user experience would be better if these tabs had appropriate labels.
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Issue with picture in messages
I enjoy being able get get pictures of my loved one in messages from the staff, but most often, in the message, the picture cycles through the many previous pictures that were sent, not always the current one. Sometimes it stops on the current one, sometimes it stops on an old one. This happens each time the message is accessed. Needs fixing. IPhone 11, iOS 14x
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Terrible App
Doesn’t function at all. Better to just log in to website.
Excellent—much improved
This app is crucial in monitoring my memory challenges 90 year old mom’s care. I live close by her and visit often, but this app helps me know what she is participating in and gives me an overview of her day. I’d be lost without it.
The transition to iOS 13 was bumpy and this app had many bugs. The version released today squashed them, so I can now rate the app highly.
The transition to iOS 13 was bumpy and this app had many bugs. The version released today squashed them, so I can now rate the app highly.
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Response from developer
Thank you for your feedback. We have fixed the user interface issues in the latest version. Please update your app to have better user experience. Do let us know if you like our app or have some further feedback, looking forward to your ratings and reviews.
Cannot log in
I just updated the app and now it won’t let me log on. It says I am not set up for facial recognition and to use login but when I tap on the login it repeats the error.
Response from developer
Thank you for your feedback. We just released a new version that is fully compatible with iOS13, and supports dark mode as well. Please update your app to 2.7.4 for a smooth experience. Do let us know if you like our app or if you have further feedback. Looking forward to your ratings and reviews.
Great app for keeping up!
This app is such a great idea and SO HELPFUL for keeping up with family. Thank you for your attention to the people who love and use this app!
Response from developer
Thank you for your feedback. Please update your application as the crash is fixed now in latest release. Please accept our sincere apologies for the inconvenience. Do let us know if you like our app or have some further feedback, looking forward to your ratings and reviews.
Constant crashes
Since the last update app stops kicks me out then have to sign back in again and in a minute or two kicks me out again. Please fix this....
Response from developer
Thank you for your feedback. Please update your application as the crash is fixed now in latest release. Please accept our sincere apologies for the inconvenience. Do let us know if you like our app or have some further feedback, looking forward to your ratings and reviews.
Constant crashing since update (Aug 2019)
I’ve only had this app for about a week. At first it was great. I love being able to get messages and see what my loved one is up to via my phone. Then the app updated a day or so ago, and since then the app crashes every time I click a notification or an activity. So the app is now basically useless. I hope this is going to be fixed and quick!
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Response from developer
Thank you for your feedback. Please update your application as the crash is fixed now in latest release. Please accept our sincere apologies for the inconvenience. Do let us know if you like our app or have some further feedback, looking forward to your ratings and reviews.
Needs improvement
The caremerge family app needs improvement. A lot of frustrating problems. When brought to the attention of the caremerge staff they say ‘it has to be looked by the developers’. Upgrades and fixes to the app take forever. Then still the issues are resolved. Very mediocre app.
Response from developer
Thank you for your feedback. Please update your application as the crashes are fixed now in latest release. Please accept our sincere apologies for the inconvenience. Do let us know if you like our app or have some further feedback, looking forward to your ratings and reviews.
Great for keeping families in the know
I love having a direct line of communication with nurses and others, especially when I can’t be there in person!
Excellent way to get updates from community
My uncle lives in a brookdale community and we use this app to get daily updates and communicate with staff.
CareMerge Family App
What does the CareMerge Family App, Apple® iOS 11, and I all have in common ? We all don’t work, that’s what. Boo hiss !
Hard to sign up , once signed up no posts or responses
When you leave a loved one at a home you are desperate for info regarding their adjustment. I immediately signed up for Caremerge to get updates and send messages. The sign up took days after repeated requests. Now I am signed up I have gotten no response to messages over 2 weeks, no activities have been posted, my loved ones room number is incorrect. I understand how busy caregivers are so I can see why it is not attended to. my complaint is that this app was emphasized as a communication tool but it is not.
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Worst ever
This is without a doubt the worst app I have ever used. I feel absolutely trapped, because it is the only way to connect with the caretakers for my dad. Functionality comes and goes. Ability to access through a browser comes and goes. I try to use the app on my iPhone, and the text that I am typing is hidden so I am unable to see or send what I have just typed. Therefore, it appears I'm not responding to the staff. Frustration is off the charts. Good luck changing the password. I recommend begging the institution where your loved ones reside to use a different app. Family access is unbearable. Since I can't seem to access the system, how am I supposed to call them and tell them about these problems?
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