A mess
Always a confusing mess trying to make a payment on your app.
App not working
I want to read my policy and see what the price is for this year for I need to look around for the lowest insurance on my 2018 Odyssey. Last year I feel it was overpriced
Not worth it
This app is horrible. You cant hit any of the buttons and you especially can’t pay or change your bank info. Do they want my money or not?
100% Useless
What did you update, actually, if the most important function doesn’t work. Disaster. I am still unable to pay online.🙄
I can’t get my policy document
Documents should had name and showing more clear
Old policies, not really a mobile app
This app just doesn’t function as required. First of all, there’s old policies that I can’t get aligned. My current policies I can’t see on the first screen. When I make a payment the pay now after entering the payment details is off to the left and out of view and I can see where I can hit submit. Just terrible.
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Very frustrating
Cannot access account, keeps rejecting password, changed password, still rejecting. Called company 4 times, jump through hoops, they hang up.
App
I’m trying to get in for two days
Payment
Terrible I can’t make a payment
App is Hard to Navigate and Use
The app is so hard to navigate. I could click on every button except pay bill. I tried calling but it was all automated. Tried link from email. That did not work. Had to add app to my iPad and 9n top of having to re-enter all of my information including name and address, I had to keep turning my iPad to see all of the screens to complete the payment. Ridiculous an app would make you consider changing insurance.
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Access to my policy
The app doesn’t work great everytime I click to access my policy it never loads just a red dot keeps blinking like it’s loading.
Trash
Very non-intuitive
Difficult to use
I can’t link to my policy number. Even though, I am a current policyholder.
100% Useless
What did you update, actually, if the most important function doesn’t work. Disaster.🙄
App Update
Since updating your app it is useless as many other reviewers have said, I am unable to pay my bill anywhere now because when I try online it reroutes me to the app. Last month I had to call and they told me they would “waive the fee this time”. I will not be paying ANY fees via phone until this is fixed. This has been broken more than a month now, with the rates we pay this should be fixed by now…unacceptable.
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Unusable
This app is completely unusable, no access to policies, financials or claims, needs to be debugged to make it useful again
Too confusing
This app is awful. It is not intuitive at all and there should not be a requirement to verify your identity EVERY time you log in.
Getting policies
Been trying to accesses my accounts and unable to do. When you hit policies it just keeps spinning and have tried several times and different days
The worst app ever
This is the worst app ever. It never works. Always slow, even with auto pay it doesn’t pull on the date.
Updates are horrendous
The new app updates are horrendous. The screen flips on you and you can’t see everything when trying to pay the bill. I would look for another company just because this app sucks so bad.
