App
I’m trying to get in for two days
Payment
Terrible I can’t make a payment
App is Hard to Navigate and Use
The app is so hard to navigate. I could click on every button except pay bill. I tried calling but it was all automated. Tried link from email. That did not work. Had to add app to my iPad and 9n top of having to re-enter all of my information including name and address, I had to keep turning my iPad to see all of the screens to complete the payment. Ridiculous an app would make you consider changing insurance.
Show more
Access to my policy
The app doesn’t work great everytime I click to access my policy it never loads just a red dot keeps blinking like it’s loading.
Trash
Very non-intuitive
Difficult to use
I can’t link to my policy number. Even though, I am a current policyholder.
100% Useless
What did you update, actually, if the most important function doesn’t work. Disaster.🙄
App Update
Since updating your app it is useless as many other reviewers have said, I am unable to pay my bill anywhere now because when I try online it reroutes me to the app. Last month I had to call and they told me they would “waive the fee this time”. I will not be paying ANY fees via phone until this is fixed. This has been broken more than a month now, with the rates we pay this should be fixed by now…unacceptable.
Show more
Unusable
This app is completely unusable, no access to policies, financials or claims, needs to be debugged to make it useful again
Too confusing
This app is awful. It is not intuitive at all and there should not be a requirement to verify your identity EVERY time you log in.
Getting policies
Been trying to accesses my accounts and unable to do. When you hit policies it just keeps spinning and have tried several times and different days
The worst app ever
This is the worst app ever. It never works. Always slow, even with auto pay it doesn’t pull on the date.
Updates are horrendous
The new app updates are horrendous. The screen flips on you and you can’t see everything when trying to pay the bill. I would look for another company just because this app sucks so bad.
Website Terrible
Website is worse than terrible
What happened?
As another review says, this app is totally useless now. You can’t do anything, and with the latest update when it happened, nothing is loading, you can’t click anything. I cant view statements, can’t make a payment, can look at my policies. what did you guys do ??? This is ridiculous.
Issues with App
I don’t know if anyone else is experiencing this but when I open the app, I can’t do anything. I try paying my bill and I can’t click anything. My policy is not showing up.
Not designed for a phone
Can’t pay on the app, iv updated it several times and the payment page doesn’t fit the screen so you can’t even fill out your card info. App is crash.
Screens askew and out of date policies
It’s a challenging app. One day I see my current policy. The next day it’s gone. My payment methods disappeared. Screens are not painted correctly and are ski to the left. Running iOS. It gets a one star because its fundamental function cannot be achieved.
Unusable / Can Add Policy
Unable to do anything in the app since I can’t add the policy number. Thank god I’m not pulled over on the side of the road with a cop demanding to see my insurance information
Never works
Never able to submit payments through the app. Always glitches out and can’t continue. What is the point?
