Review update
After uninstalling and reinstalling the app is working, but it wasn’t broken before it should’ve been left alone….
Frustrated
Online Issues
Dead in the water
The app is completely unusable. Not sure what happened as it used to work just fine. Does no one test after updates are made before rolling them out?
Useless app
My review is reflected in the title. This app has become increasingly infuriating month after month. I can’t access any part of the app that will allow me to pay my bill. Did DOGE design this P.O.S?
Broken
Total waste of my time system is totally broken. Doesn’t work at all.
The worst app I have ever used
I go through the whole process of paying but the screen where the options are from has everything to the far left so you can’t choose a method. On top of that the customer service for Mapfre sucks
App is currently unusable
Never had any sort of issues with the older versions of this app but after the latest update, whenever that was, the app is completely and utterly useless. I can’t access anything. Can’t view statements, polices or make a payment. This is completely unacceptable and MUST be fixed immediately. The app won’t even load nor allow me to access anything and if I try to access through a browser I’m automatically brought to the app.
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Can’t make payment: button won’t respond
See title
Useless app
Whenever I attempt to access anything thru the app, I just get the flashing circle like it’s trying to load it, but nothing ever happens. Everything on the Mapfre website kicks me to the app and then I can’t do anything. I’ve tried reinstalling and updating the app but nothing improves it. Utterly useless.
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No working
No working
Useless App
It took forever to loan anything or open any anything. It doesn‘t respond to access my policy，adding policy doesnt work，reporting claim doesn’t work，make a payment doesn‘t work. I updated to the latest version and nothing is working. Taking all these insurance money and can’t make a decent app… I am definitely changing my policy with a different company after this term.
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Response from developer
Hello, We apologize for the inconvenience that you are experiencing. At this time we would like to refer you to our customer service center at 1.800.922.8276. Any of our representatives will help troubleshoot and assist in finding a solution. Sincerely, Quality Assurance
Happy with this company
They called to remind me of my upcoming renewal and went over all the sections at my request
Fav
Bulbous customer service
Fav
Bulbous customer service
Never made changes
Called & reported my milage & changes like taking the “MAX” coverage off of a 2010 vehicle…. No changes were made.
Screwed up
This app for no apparent reason has blocked me from viewing my acct and paying my premium. WTF ?
Awful app
Way too complicated!!
Go Mapfre App
There is little functionality to this App. That I can determine you cant set a reminder to receive bill by e-mail or text of premium due. Payment options are limited. Information conveyed is minimal.
App is not working
For some reason, this app keeps making me biometric sign in multiple times while I’m signed into the app. It’s not easy to use.
Slow app
Do your customers a favor and get rid of the ads we’re already paying enough. People don’t need a sluggish interface with ads.
No
Not worth downloading it consistently glitches you can’t see your policy! You have to jump through barrels and hoops just to log in, I been trying to log in for 3 days now and it saying I have no policy!! Extremely ghetto!! Highly not RECOMMENDED
Worst app I’ve ever encountered
Been a MAPFRE customer for years. Never once had the app work for me. Just a red dot growing and shrinking. No policies. No billing. No homepage. Just a red dot.
Done all the uninstalls and reinstalls, even bought a new iPhone to see if that would solve the issue. Nothing. Just that red dot.
Unbelievable that a company as big as MAPFRE can’t get a functioning app.
Done all the uninstalls and reinstalls, even bought a new iPhone to see if that would solve the issue. Nothing. Just that red dot.
Unbelievable that a company as big as MAPFRE can’t get a functioning app.
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