Bugs are increasing monthly
This app was never easy to use to pay bills, but in the last year or so it’s become nearly impossible to use. Whoever you all laid off, you need to hire them back!!
Trying to buy a car on the weekend
Many people purchase vehicles on the weekend, like I am doing now. it would appear that Mapfre ris closed on the weekend for this service. I tried to use the app and the app not load my documents. I talked to someone over the phone asking for help and she repeatedly said “Maybe you could contact your agent after I had let her know very nicely that my agent was closed. That’s why I was calling them directly” So I am without an option right now.. nobody pick up the phone and the application is not loading
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It's just the website in the app...
It's just the website in the app
#1 Sox Fan
Great app makes for easy policy management
Not a real app
It takes you to the website and the UI is not adaptive for all phones.
Unusable
Not sure what happened to the mobile app and the website, but both are absolutely unusable. I’m trying to find details on 2027 policy updates because I received an email. Just getting into the app or website are extremely confusing (and I am a techie). Once in the app or website, it is impossible to find even basic details about my current policies or the renewal information. I will have to talk to a human.
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Needs fixing
Has a major glitch in which the form to fill in billing information slides to the left of the screen and only half of the form is visible. I have sent an email and spoke to someone on the phone about this issue. Was able to fill in the form by turning phone to landscape, but this issue really needs to be fixed.
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Never Works
Waste of time trying to use the app, my policies never load, & it doesn’t let me add them. Use the website & log in there instead, where your policies automatically show, this app is a complete waste of time, it’s unusable. It’s pretty embarrassing for a large insurance company quite honestly.
Won’t let me add my policy number
.
Payments
I cannot make card payments and it's extremely frustrating
A mess
Always a confusing mess trying to make a payment on your app.
App not working
I want to read my policy and see what the price is for this year for I need to look around for the lowest insurance on my 2018 Odyssey. Last year I feel it was overpriced
Not worth it
This app is horrible. You cant hit any of the buttons and you especially can’t pay or change your bank info. Do they want my money or not?
100% Useless
What did you update, actually, if the most important function doesn’t work. Disaster. I am still unable to pay online.🙄
I can’t get my policy document
Documents should had name and showing more clear
Old policies, not really a mobile app
This app just doesn’t function as required. First of all, there’s old policies that I can’t get aligned. My current policies I can’t see on the first screen. When I make a payment the pay now after entering the payment details is off to the left and out of view and I can see where I can hit submit. Just terrible.
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Very frustrating
Cannot access account, keeps rejecting password, changed password, still rejecting. Called company 4 times, jump through hoops, they hang up.
App
I’m trying to get in for two days
Payment
Terrible I can’t make a payment
App is Hard to Navigate and Use
The app is so hard to navigate. I could click on every button except pay bill. I tried calling but it was all automated. Tried link from email. That did not work. Had to add app to my iPad and 9n top of having to re-enter all of my information including name and address, I had to keep turning my iPad to see all of the screens to complete the payment. Ridiculous an app would make you consider changing insurance.
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