No compensation
Call hot line centre after sender suddenly reject order when reaching at place..Admin simply blame me.whtapp Screenshot clearly prove the sender fault..
Lousy service
Super lousy. Don’t bother going for the Carousell delivery where they use GoGoX. They expect you to wait at home for 6h, with no communication on when the item will arrive. Customer support keeps making promises they can’t keep, e.g. “I will get the correct team to contact you.” Waited the entire morning and there were no updates. Go for another platform with more accountability.
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Better than lalamove
Always worked well fast and reliable with friendly and helpful drivers. Much better than lalamove!
Good service
GoGoVan is a good service in Hong Kong. I've used it several times. The app is a little annoying, pestering you with notifications. I suggest installing the app when you need to use a GoGoVan, then deleting it afterwards.
Broken UI
App showed pending orders but could not be tapped into to check details. As I could not tap in, the app did not allow me to cancel an order i no longer needed. It was then accepted by a driver, I could not even view the messages he had sent me, I had to reinstall the app i could finally tap into the order and inform the driver of my cancellation. He could not cancel it either and I had to foot the delivery fee despite not needing the service anymore. What a horrible and unintuitive user experience.
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Issue with Version 7.86 - app does not load on IPhone 17 pro
Version 7.86 - I installed the app on my iPhone pro 17. After I launch the app, the screen shows loads indefinitely (time out) and not able to access the app.
I put 3 stars because I called the hotline and they helped me find a driver
I put 3 stars because I called the hotline and they helped me find a driver
Good in theory, terrible in practice
We’ve had two peasant experiences with drivers in Hong Kong, and everything else has been terrible. The moment anything becomes ‘negotiable’ with regard to helping us move items from van to door, the drivers resort to extortion, almost without exception. There is no negotiation. It’s pay 5x more than local rates, or nothing. I’m sure GoGoX could adopt a better system than this.
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There’s no proper cancel option
There’s no proper cancel option in the app. Once you request a booking, the app keeps matching you with a mover—even if you ask the mover to cancel, it just finds another one, and the cycle repeats. According to the GoGoX website, cancellation requires calling support. I tried calling around 1 PM, but the automated response said support doesn’t operate in the evening—very confusing and frustrating.
I eventually had to ask the next matched mover to please not cancel until morning so I could speak to support directly. The next day, that mover told me he was charged an $8 commission fee by GoGoX just for holding the job for me.
This was a bad experience for both me as the customer and the mover who tried to help. The app needs a proper cancellation feature and a clearer support process to avoid unnecessary stress for everyone involved.
I eventually had to ask the next matched mover to please not cancel until morning so I could speak to support directly. The next day, that mover told me he was charged an $8 commission fee by GoGoX just for holding the job for me.
This was a bad experience for both me as the customer and the mover who tried to help. The app needs a proper cancellation feature and a clearer support process to avoid unnecessary stress for everyone involved.
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About the Delivery Service
I recently had a frustrating experience with the delivery service. The app itself never provided an option to choose a delivery method, so I had to call the delivery provider to confirm. It turns out the courier was on foot, and he certainly took his time. I chose this service for a reason: there was an emergency regarding the package I needed to deliver. Unfortunately, the package arrived way too late, rendering the service ineffective by the time it arrived.
My main point is about the app's inability to allow users to select their carrier. Given that I'm paying the same amount for this service, I would definitely prefer someone with a motorcycle to handle urgent deliveries. However, both delivery options seem to cost the same, with no choice provided. It doesn’t make much sense, and I believe GoGox should consider separating these delivery methods into different service options. Overall, the service feels quite confusing.
My main point is about the app's inability to allow users to select their carrier. Given that I'm paying the same amount for this service, I would definitely prefer someone with a motorcycle to handle urgent deliveries. However, both delivery options seem to cost the same, with no choice provided. It doesn’t make much sense, and I believe GoGox should consider separating these delivery methods into different service options. Overall, the service feels quite confusing.
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Used a few times so far. Great!
Professional drivers, great app, fast and reliable and transparent!
Protects delivery partners over customers
I used to always use Gogox until my TV came damaged. In this week alone I delivered 6 televisions through their platform, and the most recent one was spoilt. I even sent video proof of the tv working right up to the point that the delivery partners carried them off.
Gogox response was the “terms and conditions” BS and that the delivery partners did all they could to safeguard the item, and there was no evidence they mishandled it. Their word against my video proof, plus I had to prove they mishandled it!
I thought the tv being a black brick was good enough evidence. Maybe I was expected to follow and videotaped the delivery guys throughout the whole journey to get the proof. Or maybe I should have just carried the tv myself.
It’s only $450 and I can afford a new one but that’s when I realized Gogox’ policy favors themselves and delivery partners over the customer.
Anyway their delivery partners 30% of time arrive late, so it’s about time to make a swap.
Gogox response was the “terms and conditions” BS and that the delivery partners did all they could to safeguard the item, and there was no evidence they mishandled it. Their word against my video proof, plus I had to prove they mishandled it!
I thought the tv being a black brick was good enough evidence. Maybe I was expected to follow and videotaped the delivery guys throughout the whole journey to get the proof. Or maybe I should have just carried the tv myself.
It’s only $450 and I can afford a new one but that’s when I realized Gogox’ policy favors themselves and delivery partners over the customer.
Anyway their delivery partners 30% of time arrive late, so it’s about time to make a swap.
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Well app with well service
Good shipper, delivery on time, nice packing cargo
Very useful service & app
Easy to use app and generally quick response when you request a van. Very happy with the service.
Overcharging and faking delivery time
Been using gogox for years until today encountered two guys overcharged for more manpower, and stayed not moving but faking delivery time. The platform simply ignored my complaint.
Bad experience
Do not want to use GoGoX service again. Tried to hire a van to move a few pieces of luggages and booked it 2 days in advance, got confirmed and cancelled by drivers twice both after a few hours of confirmation. At the third time, a driver called me once ahead of the booking time about 25 mins, I missed his call once and called back within 5 mins, but order was already cancelled by the driver. Very disappointing.
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Convenient
Quick reaponae
Driver punctuality concern
This is probably a one off experience. But do check with your driver in advance to avoid my bad experience.
First time using. Driver say will reach 10am when i indicated 9:30am. When i call the driver at 10am he says still not finish with previous job. Something is very wrong with your drivers, should have inform me rather than i asking him.
I had to cancel the second driver allocated by system because i cant risk repeating the same ordeal.
First time using. Driver say will reach 10am when i indicated 9:30am. When i call the driver at 10am he says still not finish with previous job. Something is very wrong with your drivers, should have inform me rather than i asking him.
I had to cancel the second driver allocated by system because i cant risk repeating the same ordeal.
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Poor Policy as the driver can cancel you the day before the move
I got cancelled 3 times in 3 days, the customer service was attentive but the driver can just cancelled me anytime they want? Why don’t just learn from grab that set a rule that the driver cannot cancel the clients easily and also the other way round? I got super panic as I’m moving to a condo and we have a slot to move. Hence I canceled the order and go to LalaM. Thanks GoGoX for giving me such a heart attack feeling. Lol
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Great app to get things moved
I have had all nice experiences so far with the app and drivers alike. Highly recommend to others for moving items big and small.
bad services
don’t use it if you have a time schedule, you’ll never find a van on time or sometimes NOT at all, and the fee has already been charged ( on hold) if you cancel and place the order again, same thing happens until your card has serval charges, and also they will call you from time to time tell you that you have unpaid charges !! I don’t know why they can’t state all the charges when the order is placed
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