Cannot Access Features
I purchased a golf digest all access subscription. It was supposed to include access to coaching in GD schools. Initially I was able to access this feature and I purchased a lesson. I have not been able to review the lesson I paid for or access that portion of GD schools for over a month. I have contacted customer support twice and received a generic response to clear my cache and cookies. I expressed that I was using their app and not the web browser. I also followed their advice and tried to access the service via internet browser, it didn’t work. I emailed two more times and never received a reply on my follow ups. At the very least, do not purchase the All Access subscription and expect to access any of the pro features of GD Schools.
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Cannot Access Features
I purchased a golf digest all access subscription. It was supposed to include access to coaching in GD schools. Initially I was able to access this feature and I purchased a lesson. I have not been able to review the lesson I paid for or access that portion of GD schools for over a month. I have contacted customer support twice and received a generic response to clear my cache and cookies. I expressed that I was using their app and not the web browser. I also followed their advice and tried to access the service via internet browser, it didn’t work. I emailed two more times and never received a reply on my follow ups. At the very least, do not purchase the All Access subscription and expect to access any of the pro features of GD Schools.
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Awful experience
Thought I was going to get the coaches they advertised on Instagram ads those coaches have no content and are an additional fee. Video plays in a tiny window in the app. 2023 and can’t get a video to play in your flagship app correctly- unacceptable and huge let down. I want a refund
Unusable
Articles don’t load at all. Can’t add any clubs to “My Bag”. Terrible.
Potential to be great, but….
The app just doesn’t work properly. Enlarging screen turns it sideways (landscape) but doesn’t expand to fit the screen, and there is no way to flip it - on iPhone it only rotates right (volume buttons down). It also flips back to portrait mode unless phone is held 90*deg to the floor.
I see complaints about the ability to read articles from as far back as February, and here in October, it’s unchanged. There is no simple way to get help through the app, either.
Videos need the ability to turn on captions and control playback speed. Way to deny accessibility to people who are Deaf/Hard of Hearing, or neurodivergent. Great potential here, but I am soooo underwhelmed.
I see complaints about the ability to read articles from as far back as February, and here in October, it’s unchanged. There is no simple way to get help through the app, either.
Videos need the ability to turn on captions and control playback speed. Way to deny accessibility to people who are Deaf/Hard of Hearing, or neurodivergent. Great potential here, but I am soooo underwhelmed.
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Few bugs still need to be worked out.
Love the content but some of the features are not working such as, the read more for descriptions only shows a white screen with nothing in it, the video in full screen only rotates to one side, when in full screen the phone has to be in perfect upright position otherwise the screen rotates back to vertical view and it’s very sensitive to any type of rotation. The login screen has a very small touch point to start typing making you feel like the app is locked up. Would love to see compatibility with chrome cast in the future! Still worth every penny and very satisfied with the content.
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App doesn’t work and customer service is bad
I typically don’t write reviews but I’m hoping that I can save someone else the trouble I’ve had. I paid $150 for a lesson package. I never got any of the three lessons. I contacted the instructor and they cannot even see the videos I uploaded. I was asked to upload another video and the app tells me I’m out of lessons despite having a total of three and I have not used any. I’ve emailed customer support but have not heard back. So In the end, the video content on the app is good. The coaching platform is horrible. The customer service is hard to reach, email is only option, and their communication is nonexistent.
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Ok but expected more
Why am I getting Ad’s when I had to pay for the app? Also there is no way to pickup where you left off with a video. I’ll get a few min into something and want to jump back in later in the day and need to advance the video. Add a recently watched section that saves place of video.
Oversold, under delivers in several key ways
First of all, ads in a paid app? Really? Gross. Secondly, doesn’t play well with iPad, the main device I want to use it with. Won’t stay in landscape view, for one thing, and videos don’t truly go into full screen mode… there is always a header showing which covers important content at times. Promises “personal, customized fitness routines.” This was the main thing I wanted, golf specific workouts and a great plan. Well, not only does it NOT provide any tool or simple way of creating a routine, half the videos in the fitness area are missing! On top of that, they are out of order and not named correctly in the side bar. It gives you the feeling that it was half way built when somebody in marketing demand it go live, well before it was ready.
Also, emails to support go unanswered.
Also, emails to support go unanswered.
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Love it - Just a few things
Like that app,
Maybe just add favorites or previously watch or continue watching.
Maybe just add favorites or previously watch or continue watching.
Don’t try coaching
Coaches are non responsive I paid for an online lesson and was charged (still not refunded) despite the coach never getting back to me for my online lesson. Waste of time and money
Can’t get access to content after paying
Paid for subscription via FB ad. Tried to login after and it did not work. Now I can login after 4 days. Now I have no subscription. Support will email once a day that’s it. Good luck! I’m still waiting maybe by next week.
Great Content
It’s great, every week it seems like there is new content added!
Great quality videos, for the few that are there
There are some great quality videos here, but not many, and the videos are continuously interrupted by the same exact ad that plays over and over. Really annoyed with this. I’m disappointed that I paid for this.
Missing key features, glitch video experience, and... Ads?
Had high hopes here but this app is underdeveloped, and not at the right price based on that. I’d be more forgiving if the app weren’t as expensive.
Fullscreen
I imagine everyone here wants to watch golf instruction in full screen mode. Yet switching to FS is not seamless, videos restart and rebuffer, or I get a black screen and have to restart the app.
No user history
When I do need to restart the app, it has no history of what I have watched so I have to navigate the apps screens to find my video, wait for it to start, then fast forward. Crashes while trying to stream to my TV made this especially painful.
Ads on premium?!
Paying a premium for content that is still littered with ads is super annoying. The short format of the videos makes the ads incredibly repetitive.
Also offline support seems like table stakes for any paid content play nowadays. I think they are trying to charge even more for this, even though it saves money?
I’ll finish the trial b/c the content is good, but unlikely that I will be keeping my sub.
Fullscreen
I imagine everyone here wants to watch golf instruction in full screen mode. Yet switching to FS is not seamless, videos restart and rebuffer, or I get a black screen and have to restart the app.
No user history
When I do need to restart the app, it has no history of what I have watched so I have to navigate the apps screens to find my video, wait for it to start, then fast forward. Crashes while trying to stream to my TV made this especially painful.
Ads on premium?!
Paying a premium for content that is still littered with ads is super annoying. The short format of the videos makes the ads incredibly repetitive.
Also offline support seems like table stakes for any paid content play nowadays. I think they are trying to charge even more for this, even though it saves money?
I’ll finish the trial b/c the content is good, but unlikely that I will be keeping my sub.
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Purchased a lesson and never heard back
I bought a lesson from a coach. It’s been over 8 days and I’ve heard nothing from golf digest or the coach.
All videos, no written workouts
I was really excited for this app. I’ve been looking up and finding golf workouts on random websites for a while now. While the app does consolidate this into one place, it’s all in video format. If I’m at the gym, I want to listen to my music and don’t want a video walking me through things. It would be nice to have workout plans written out with images so I can reference them quickly while in the middle of a routine rather than following an instructor on video.
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A little rough around the app despite decent content
Tested on iPhone 12 mini running iOS 14.3:
Video playing in full screen mode keeps the Home Bar visible even after no screen interaction as taken place for extended periods. The Home Bar should be set by the developer to auto hide as it often interferes with visibility of content (the golf ball) in the video.
Video playing in full screen mode only rotates in one direction (CCW) when the screen is rotated in either direction. When the screen is rotated clockwise, the content appears rotated counter clockwise thereby displaying upside down.
The app appears to store its status of the user’s login where it is flushed prematurely as the app requires authentication by the user after only a few days of non use.
I would also like to suggest reconsidering the quantity and diversity of user analytics being collected by the app.
Video playing in full screen mode keeps the Home Bar visible even after no screen interaction as taken place for extended periods. The Home Bar should be set by the developer to auto hide as it often interferes with visibility of content (the golf ball) in the video.
Video playing in full screen mode only rotates in one direction (CCW) when the screen is rotated in either direction. When the screen is rotated clockwise, the content appears rotated counter clockwise thereby displaying upside down.
The app appears to store its status of the user’s login where it is flushed prematurely as the app requires authentication by the user after only a few days of non use.
I would also like to suggest reconsidering the quantity and diversity of user analytics being collected by the app.
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Search Capabilities
The videos have been good but the app lacks a simple search function.
IPad Pro Compatibility Issues
The developers of this definitely don’t have an iPad Pro, otherwise they would know that this app doesn’t work. Come on guys....
